Wyatt Johnson Ford Nashville

Overall, this location has poor customer service and is not worth going to for service. Buying here isn't bad, but the service department is extremely slow and has blown up the computer on my truck and it not worth going to for service. Buying here isn't bad, but the service department is extremely slow and has blown up the computer on my truck and it has now been 2 weeks without my truck that I have to have for my job. I am out nearly $2000 as of today and it is still being "worked on". I will likely lose a few of my clients costing me even more money over a period of time. I am willing to remove this review if they ever make things right. They didn't even give me a courtesy vehicle to make the matter worse. That should have been done on day 1. More

Dalton was wonderful to work with. He met all of my expectations. One of my favorites about the car he helped pick is the heated steering wheel. expectations. One of my favorites about the car he helped pick is the heated steering wheel. More

Thoroughly enjoyed my truck buying experience at your dealership. Keith Page was knowledgeable, courteous and extremely professional. He took plenty of time helping me find the vehicle that was right for dealership. Keith Page was knowledgeable, courteous and extremely professional. He took plenty of time helping me find the vehicle that was right for me. More

The dealership is very easy to work with. They are reasonable and will try to find the right vehicle and a price that satisfies what you want. reasonable and will try to find the right vehicle and a price that satisfies what you want. More

Andrew and Josh in the service department are simply amazing. Both helped me get a complex issue solved quickly and I can state how much I appreciated both of them during a stressful time. They both wen amazing. Both helped me get a complex issue solved quickly and I can state how much I appreciated both of them during a stressful time. They both went well out of their way to assist me and my appreciation is endless! Thank you for having a great service team. I will always recommend your service department with no hesitation. More

I have spent thousands of dollars at this dealership in purchases, service, upgrades, etc . Now imagine you are going 70 and your Raptor downshifts to 1st gear and slings you around and almost wrecks you purchases, service, upgrades, etc . Now imagine you are going 70 and your Raptor downshifts to 1st gear and slings you around and almost wrecks you on I24. Dealership lets you know there is a ford service recall for the molded lead frame (19N01-S1) but your VIN is not yet in the recall. Tells you to hold on to your receipt. Couple months later, you get a letter saying your VIN is include , and then you start the back and forth because the dealership did not write the order up correctly and they will have to eat the money owed to you. See attached photo. What type of ethics can you have when you can admit you owe a customer a refund, but will not correct due to red tape with Ford corp. I did not pay Ford corp, I paid Wyatt Johnson. If there is an issue, Wyatt Johnson should refund me and then sort it out with Ford Corp. Pretty sure when the money is out of their pocket, they will be more diligent More

I have waited 2 weeks to get my backup camera fixed had a 10:00 appt today when arrived we was told they could not get to us even with appt. have to go back on 29th and Ford still want promise it will be fix 10:00 appt today when arrived we was told they could not get to us even with appt. have to go back on 29th and Ford still want promise it will be fixed then. Very disappointed with Ford More

Least stressful car purchase I have ever made Courteous, professional, patient, responsive I made an inquiry through the service department while having another car serviced, and said it was ok f Courteous, professional, patient, responsive I made an inquiry through the service department while having another car serviced, and said it was ok for a sales rep to call me. I had a call in a short time and was able to describe what I wanted and needed without interruption. The sales rep, Bill Risco, asked clarifying questions and wanted to know of definite deal breakers for me. We met later that day and I drove home with my new car a few hours later. I really dislike spending money, but am willing to pay for what I need with the quality and features I want. Wyatt Johnson did that for me with this purchase. More

Horrible Service I used to love this dealership, but about a year ago, they started going downhill. My last three (3) visits for service have been worse each time and I used to love this dealership, but about a year ago, they started going downhill. My last three (3) visits for service have been worse each time and this morning takes the cake. I went to get an oil change for my Superduty. Was asked if I had an appointment, I did not. The individual stated, "All I can do is schedule you one." I said, "when did this start?" Two weeks ago I was told. I wouldn't have had an issue with that, but I looked up their website before I went to the dealership, it wouldn't let me schedule an appointment and it did not have any information about appointments only. Also, you would think they would send an email, informing customers of the change. Nothing, just another example of crappy service. My time before this one, I scheduled an appointment for the same vehicle due to a check engine light for the DPF system. Truck had been in the shop for this issue previously. Showed up at my scheduled appointment time, dropped off truck and left. Called that evening to find out status on truck. Was told that it wouldn't even make it into the shop until the afternoon of the following day. After three (3) days it finally made it into the shop to be told they couldn't figure out the problem and that a Ford Engineer would have to get involved and they would get back to me. That was three (3) months ago and I am still waiting on the Engineer to get back with me. What a joke. I know I will never buy from or have my vehicle serviced there ever again. Customer service is nonexistent at this dealership. Buyer beware. More

HUGE waste of my time. I've owned and sold nearly 30 Mustangs in my life, and at least 20 were classic Mustangs, so I know a lot about their value. I currently have a factor I've owned and sold nearly 30 Mustangs in my life, and at least 20 were classic Mustangs, so I know a lot about their value. I currently have a factory 65 Mustang GT that I was considering trading in at Wyatt Johnson for a new Mustang. After some back and forth, they told me that they'd be able to get close to my asking price on trade. So, I drive 30 miles in my classic Mustang down to their dealership, just to be told that they don't know how to give a trade appraisal on a classic car, and that I have to drive to some other dealership who would give me a value for my car. This was odd to me, but I had already driven all the way down there, so I thought why not. I took it to the other dealer, and some guy proceeds to look at my car for all of 2 minutes, barely talks to me, then walks back inside. I'm standing there confused about what to do next. I then find out from Wyatt Ford that the other dealer thinks my car is worth $11,000 because there are a couple flaws on the car. It's more than 50 years old!!! That's about 1/3 of its actual value and I wanted more than double that. It was insulting, to say the least. I can't believe how nonchalant these guys were about wasting my time. 60 miles of round trip driving and a complete, 100% waste of my time. I'll never go here again for any reason. F- More