Wyatt Johnson Ford Nashville

Great experience with Casey Johnson and Jason Polk. They were honest and very professional. They worked with us to get us in a vehicle within our budget. were honest and very professional. They worked with us to get us in a vehicle within our budget. More

Be careful. The body shop is not trustworthy in my dealings. Truck repair was poor. dealings. Truck repair was poor. More

Let me just say, this is now my dealership for life! I had the most amazing experience getting my 2021 Bronco with Joseph Newsom. He was so attentive, answered allllll my questions and yes, there were man had the most amazing experience getting my 2021 Bronco with Joseph Newsom. He was so attentive, answered allllll my questions and yes, there were many and made this such an overall enjoyable and EASY experience. This was my first car purchase so I was pretty nervous given the stigma of working with dealerships but at Wyatt Johnson Ford, they were honest, listened to me and helped me get to a payment that really worked for me. Again, I cannot stress enough how amazing it was to work with Joseph. If anyone is looking for a dealer, you are going to want him. So impressed and can't say enough great things about him and this entire dealership. 1000000/10! More

April is absolutely the person to go see when buying a car! I am a fairly picky person and she worked in all of my parameters and budget quickly. car! I am a fairly picky person and she worked in all of my parameters and budget quickly. More

I have been to this dealership multiple times over the past few years. EVERY time, the experience seems to be much more frustrating than it should ever have to be. My last experience was the worst! Sin past few years. EVERY time, the experience seems to be much more frustrating than it should ever have to be. My last experience was the worst! Since May 6th, 2021, I drove my vehicle twice to the Wyatt Johnson Ford location attempting to replace a dangerous driver's side airbag described in the recall as, "In the event of a crash necessitating deployment of the frontal airbag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death." I called dozens of times and transferred dozens of times from the service department to the parts department. During this time, I left word three individual times for the service manager, John Law, to contact me to help me resolve this dangerous situation. On June 14th, 2021 the Wyatt Johnson parts department told me that the part had arrived and stated that the packing slip proved that this part arrived. That week, I set up an appointment on June 22nd, 2021. I asked for them to verify that the part was there and let me know otherwise. I dropped my truck off the night before. Zero contact occurred since. I had to keep calling to get this done. Crazy stuff--I certainly cannot recommend this level of customer service. More

Very friendly on point with service! Treated me very Very friendly on point with service! Treated me very nicely on my trade in and also on the sales price of my big xxx truck! Have already suggested Very friendly on point with service! Treated me very nicely on my trade in and also on the sales price of my big xxx truck! Have already suggested to a friend to talk with these guys! More

Service department is all around bad. Really slow, lacks any communication, and left a greasy rag on my console (why are you putting greasy rags on my console in the first place). Unprofessional all around any communication, and left a greasy rag on my console (why are you putting greasy rags on my console in the first place). Unprofessional all around More

6/11 called to get blindspot sensor fault repaired. Soonest they could get me in was 7/1. I arrive early on 7/1 and they say sorry but can't repair, they are backed up even though they had been sendi Soonest they could get me in was 7/1. I arrive early on 7/1 and they say sorry but can't repair, they are backed up even though they had been sending regular reminders to come in. Its now 7/12 and no one has called me to rectify. Very disappointed in service from what i think is otherwise a great company. More

Ryan Panchisin and the team at Wyatt Johnson Ford Nashville are fantastic!!! They communicated clearly and helped me find the best vehicle for our family. I love my new FORD! Nashville are fantastic!!! They communicated clearly and helped me find the best vehicle for our family. I love my new FORD! More