Wyatt Johnson Ford Nashville

Andrew and Josh in the service department are simply amazing. Both helped me get a complex issue solved quickly and I can state how much I appreciated both of them during a stressful time. They both wen amazing. Both helped me get a complex issue solved quickly and I can state how much I appreciated both of them during a stressful time. They both went well out of their way to assist me and my appreciation is endless! Thank you for having a great service team. I will always recommend your service department with no hesitation. More

I have spent thousands of dollars at this dealership in purchases, service, upgrades, etc . Now imagine you are going 70 and your Raptor downshifts to 1st gear and slings you around and almost wrecks you purchases, service, upgrades, etc . Now imagine you are going 70 and your Raptor downshifts to 1st gear and slings you around and almost wrecks you on I24. Dealership lets you know there is a ford service recall for the molded lead frame (19N01-S1) but your VIN is not yet in the recall. Tells you to hold on to your receipt. Couple months later, you get a letter saying your VIN is include , and then you start the back and forth because the dealership did not write the order up correctly and they will have to eat the money owed to you. See attached photo. What type of ethics can you have when you can admit you owe a customer a refund, but will not correct due to red tape with Ford corp. I did not pay Ford corp, I paid Wyatt Johnson. If there is an issue, Wyatt Johnson should refund me and then sort it out with Ford Corp. Pretty sure when the money is out of their pocket, they will be more diligent More

I have waited 2 weeks to get my backup camera fixed had a 10:00 appt today when arrived we was told they could not get to us even with appt. have to go back on 29th and Ford still want promise it will be fix 10:00 appt today when arrived we was told they could not get to us even with appt. have to go back on 29th and Ford still want promise it will be fixed then. Very disappointed with Ford More

Least stressful car purchase I have ever made Courteous, professional, patient, responsive I made an inquiry through the service department while having another car serviced, and said it was ok f Courteous, professional, patient, responsive I made an inquiry through the service department while having another car serviced, and said it was ok for a sales rep to call me. I had a call in a short time and was able to describe what I wanted and needed without interruption. The sales rep, Bill Risco, asked clarifying questions and wanted to know of definite deal breakers for me. We met later that day and I drove home with my new car a few hours later. I really dislike spending money, but am willing to pay for what I need with the quality and features I want. Wyatt Johnson did that for me with this purchase. More

Horrible Service I used to love this dealership, but about a year ago, they started going downhill. My last three (3) visits for service have been worse each time and I used to love this dealership, but about a year ago, they started going downhill. My last three (3) visits for service have been worse each time and this morning takes the cake. I went to get an oil change for my Superduty. Was asked if I had an appointment, I did not. The individual stated, "All I can do is schedule you one." I said, "when did this start?" Two weeks ago I was told. I wouldn't have had an issue with that, but I looked up their website before I went to the dealership, it wouldn't let me schedule an appointment and it did not have any information about appointments only. Also, you would think they would send an email, informing customers of the change. Nothing, just another example of crappy service. My time before this one, I scheduled an appointment for the same vehicle due to a check engine light for the DPF system. Truck had been in the shop for this issue previously. Showed up at my scheduled appointment time, dropped off truck and left. Called that evening to find out status on truck. Was told that it wouldn't even make it into the shop until the afternoon of the following day. After three (3) days it finally made it into the shop to be told they couldn't figure out the problem and that a Ford Engineer would have to get involved and they would get back to me. That was three (3) months ago and I am still waiting on the Engineer to get back with me. What a joke. I know I will never buy from or have my vehicle serviced there ever again. Customer service is nonexistent at this dealership. Buyer beware. More

HUGE waste of my time. I've owned and sold nearly 30 Mustangs in my life, and at least 20 were classic Mustangs, so I know a lot about their value. I currently have a factor I've owned and sold nearly 30 Mustangs in my life, and at least 20 were classic Mustangs, so I know a lot about their value. I currently have a factory 65 Mustang GT that I was considering trading in at Wyatt Johnson for a new Mustang. After some back and forth, they told me that they'd be able to get close to my asking price on trade. So, I drive 30 miles in my classic Mustang down to their dealership, just to be told that they don't know how to give a trade appraisal on a classic car, and that I have to drive to some other dealership who would give me a value for my car. This was odd to me, but I had already driven all the way down there, so I thought why not. I took it to the other dealer, and some guy proceeds to look at my car for all of 2 minutes, barely talks to me, then walks back inside. I'm standing there confused about what to do next. I then find out from Wyatt Ford that the other dealer thinks my car is worth $11,000 because there are a couple flaws on the car. It's more than 50 years old!!! That's about 1/3 of its actual value and I wanted more than double that. It was insulting, to say the least. I can't believe how nonchalant these guys were about wasting my time. 60 miles of round trip driving and a complete, 100% waste of my time. I'll never go here again for any reason. F- More

Air bag recall replacement Christine did a great job making sure my car would be done in time. The entire service department was very friendly and very clean. Nice Christine did a great job making sure my car would be done in time. The entire service department was very friendly and very clean. Nice More

Bought new at used price! Super impressed with the sales staff here! Not only were they wicked patient today while we were looking, but they cut to the chase when it came time Super impressed with the sales staff here! Not only were they wicked patient today while we were looking, but they cut to the chase when it came time to talk numbers. They beat every Ford dealer within 90 miles, allowing me to get a new ‘19 at everyone else’s ‘18 price, and I never felt pressured or patronized. Definitely see Alisha or John for your new car, and make sure you say hi to the sales manager Chris. More

Farewell I took my car in at the end of 2018 because a light on my car indicated I had a coolant leak. I had already refilled my coolant several times in the I took my car in at the end of 2018 because a light on my car indicated I had a coolant leak. I had already refilled my coolant several times in the last year, but the frequency was increasing and I didn't want a leak to become a full engine problem or create erosion elsewhere. I had to drop the car at 7 am and take the shuttle to work (a two hour affair). It stayed all day and they called to report that they had found a leaky hose and while the hose was $20, the labor would be over $500. While not happy for the steep labor charges, I acquiesced and they made the necessary repair. After paying such a steep labor charge, I expected that all hoses had been inspected and that all necessary repairs had been made. Not 3 weeks later the light comes on again, followed by an emergency shut down of my car due to high heat. Since I now keep coolant in my car (just in case), I was able to add the coolant and safely get home. After speaking with my service rep, he said he didn't have a rental car available and that I should bring it in on Saturday. So I once again cancelled all my plans and set out for Ford for the second time in a month for the SAME issue. After waiting over 3 hours, they alerted me that there was ANOTHER hose that was now leaking (somehow it wasn't leaking before) and now I would need to spend another $500 on labor to get to almost the same place and replace another $40 hose. Needless to say, I was unhappy. I left and Monday morning I placed 4 calls to the general manager, leaving a voicemail and writing an email. All went unanswered. Without being able to take off another 3 hours to take my car in, I sent my father in. As an old Ford worker himself, I felt he was more capable of understanding the problem. No, they refused to admit that it should have been caught the first time. They provided no apology or explanation for why this hose wasn't replaced at the same time (or at least discussed with me an option or likelihood that this hose could also have the same problems... they are the same age with the same wear and tear). They simply told him to pay again for all the labor and charges. Nothing was done to make this situation better, and my father spent the whole day at the dealership waiting for overpriced labor and a $40 hose to be replaced. My grandfather was a Ford dealer in SC for over 40 years and I am completed appalled at this behavior. I already had a terrible experience with a recall under the old ownership (Crown) and now Wyatt Johnson has proven they are no better. They haven't cultivated any loyalty from me and showed yet again that all that matters is their balance sheet. It's no wonder Ford stock has plummeted. I am ashamed to be associated with this company and feel completely taken advantage of. I will not be back to Wyatt Johnson Ford and Ford has lost a lifetime customer (with three generations of loyalty). Farewell. More

Recall work I had been putting off doing the recall on my truck as it is somewhat modified and was expecting to hear all sorts of reasons why the recall could not I had been putting off doing the recall on my truck as it is somewhat modified and was expecting to hear all sorts of reasons why the recall could not be done just as I had heard at the other ford dealers in town. What a refreshing response when not only was the recall done but nice truck talk followed, followed by free donuts and way too much coffee, thank you for a great experience More