Wyatt Johnson Ford Nashville

Air bag recall replacement Christine did a great job making sure my car would be done in time. The entire service department was very friendly and very clean. Nice Christine did a great job making sure my car would be done in time. The entire service department was very friendly and very clean. Nice More

Bought new at used price! Super impressed with the sales staff here! Not only were they wicked patient today while we were looking, but they cut to the chase when it came time Super impressed with the sales staff here! Not only were they wicked patient today while we were looking, but they cut to the chase when it came time to talk numbers. They beat every Ford dealer within 90 miles, allowing me to get a new ‘19 at everyone else’s ‘18 price, and I never felt pressured or patronized. Definitely see Alisha or John for your new car, and make sure you say hi to the sales manager Chris. More

Farewell I took my car in at the end of 2018 because a light on my car indicated I had a coolant leak. I had already refilled my coolant several times in the I took my car in at the end of 2018 because a light on my car indicated I had a coolant leak. I had already refilled my coolant several times in the last year, but the frequency was increasing and I didn't want a leak to become a full engine problem or create erosion elsewhere. I had to drop the car at 7 am and take the shuttle to work (a two hour affair). It stayed all day and they called to report that they had found a leaky hose and while the hose was $20, the labor would be over $500. While not happy for the steep labor charges, I acquiesced and they made the necessary repair. After paying such a steep labor charge, I expected that all hoses had been inspected and that all necessary repairs had been made. Not 3 weeks later the light comes on again, followed by an emergency shut down of my car due to high heat. Since I now keep coolant in my car (just in case), I was able to add the coolant and safely get home. After speaking with my service rep, he said he didn't have a rental car available and that I should bring it in on Saturday. So I once again cancelled all my plans and set out for Ford for the second time in a month for the SAME issue. After waiting over 3 hours, they alerted me that there was ANOTHER hose that was now leaking (somehow it wasn't leaking before) and now I would need to spend another $500 on labor to get to almost the same place and replace another $40 hose. Needless to say, I was unhappy. I left and Monday morning I placed 4 calls to the general manager, leaving a voicemail and writing an email. All went unanswered. Without being able to take off another 3 hours to take my car in, I sent my father in. As an old Ford worker himself, I felt he was more capable of understanding the problem. No, they refused to admit that it should have been caught the first time. They provided no apology or explanation for why this hose wasn't replaced at the same time (or at least discussed with me an option or likelihood that this hose could also have the same problems... they are the same age with the same wear and tear). They simply told him to pay again for all the labor and charges. Nothing was done to make this situation better, and my father spent the whole day at the dealership waiting for overpriced labor and a $40 hose to be replaced. My grandfather was a Ford dealer in SC for over 40 years and I am completed appalled at this behavior. I already had a terrible experience with a recall under the old ownership (Crown) and now Wyatt Johnson has proven they are no better. They haven't cultivated any loyalty from me and showed yet again that all that matters is their balance sheet. It's no wonder Ford stock has plummeted. I am ashamed to be associated with this company and feel completely taken advantage of. I will not be back to Wyatt Johnson Ford and Ford has lost a lifetime customer (with three generations of loyalty). Farewell. More

Recall work I had been putting off doing the recall on my truck as it is somewhat modified and was expecting to hear all sorts of reasons why the recall could not I had been putting off doing the recall on my truck as it is somewhat modified and was expecting to hear all sorts of reasons why the recall could not be done just as I had heard at the other ford dealers in town. What a refreshing response when not only was the recall done but nice truck talk followed, followed by free donuts and way too much coffee, thank you for a great experience More

Best ford dealer around. Hands down the best new car buying experience. This is my 3rd brand new car purchase in the last 5 years and this was the easiest of them all. I calle Hands down the best new car buying experience. This is my 3rd brand new car purchase in the last 5 years and this was the easiest of them all. I called at 5pm and Bill Risko said he had a truck that fit my needs and had it waiting by the front door when i arrived. He showed me every feature of the truck, showed me how to program my phone to the vehicle and even stayed late after the deal to make sure i had everything set up in the truck before i left the dealership. The sales managers were awesome and the finance manager was a super nice guy. Overall i am extremely pleased with this dealer and will plan on using them in the future. More

Completely clueless and incompetent First of all, this is no longer Crown Ford, it is now Wyatt Johnson Ford, but not much has changed. I had 2 subpar experiences several years ago, but First of all, this is no longer Crown Ford, it is now Wyatt Johnson Ford, but not much has changed. I had 2 subpar experiences several years ago, but decided to try them again since they are the closest Ford dealer to my home. My wife stopped into their service department shortly before they closed last week to inquire about ordering a 2nd key for her Mustang. The lady in the service department told her she could not look up inventory or schedule service since they were getting ready to close. Strike 1. However, she did quote her a price of 275 + tax to buy the key, get it programmed, and get the key blade cut. I called back a couple days later to schedule service. After about 15 minutes of holding, getting bounced back and forth between departments, and talking to 5 different people (Strike 2), I was told the key was in stock, again was given a price of 275 + tax for the key, programming, and cutting, so I scheduled an appointment for Tuesday at 9:30 AM. Fast forward to Tuesday, I show up at 9:30 AM with the vehicle. The service rep can't find my appointment. So he says no problem and asks what I need done. I explain again that I need to buy a key and have it programmed and cut. He starts breaking out the pricing in detail, and I quickly realize it is WAY over $275, so I questioned him about the pricing. He told me that maybe it would be 275 if I didn't need the key blade inside the fob, but it would be $395 + tax for everything I was asking for. Then he stepped away to check the availability of the key. He came back a few minutes later to tell me that the key was not in stock, they would have to order it and schedule service for a different day. At this point, I was so irritated that I simply told him why I would not be doing business with them going forward, got in my car and drove away. I will never return to this dealer for anything. Nobody there acts like they want to help you, and they all seem very unhappy to be there. More

Long time family customer done wrong Well the first car I remember being bought from a dealership was a 1986 Ford Escort GT hatchback bought from this location, fast forward through life Well the first car I remember being bought from a dealership was a 1986 Ford Escort GT hatchback bought from this location, fast forward through life and my mom was bringing the old Escort to trade in for a 2003 Focus shes had for over 10 years. I decide one day to trade in one of my project cars for a pickup truck and the recommended salesman found the exact red Dodge Ram I have always wanted within my budget. Even went out of town to pick it up and bring it back and I didnt even haggle the price just paid in full. That warrants the 2nd star for the rust free low mileage Red Ram. After driving the truck for a few days it has obvious issues such as no front brake pads, just metal carving into the rotor, has a horrible vibration at 30-35mph and feels like the U-joints are worn. Simple things really but low and behold I take it in for the inspection that I was told would be about 45min-1.5 hours. At the 3 hour mark had to ask what was going on and was told work was being done that I didn't authorize, (its my truck now as its paid in full.) Finally the service manger came in after nearly 4 hours to tell me they replaced a licence plate bulb and I needed a new multi function switch. Well the multi function switch works just fine, on the Ram you can flash high beams or turn them completely on by pulling the lever just a bit more. I`m an auto enthusiast and just a parts specialist not a ASE cert. tech but I`d at least put the effort into inspecting the actual issues but they didnt even seem interested in anything I had to say. I will never go back for even free parts or service, I dont trust the people working on vehicles there. More

GREAT SERVICE AN WORK IN COLLISON CENTER Natasha. Was very helpful. Great service too to bottom. Best dealership in town. Nashville best dealership car was clean in and out. Speedy serv Natasha. Was very helpful. Great service too to bottom. Best dealership in town. Nashville best dealership car was clean in and out. Speedy service an great pricing More

Excellent Customer Service Excellent customer service at Crown Ford. Alfredo Lanza was very helpful from start to finish. I would recommend this dealership to all my friends an Excellent customer service at Crown Ford. Alfredo Lanza was very helpful from start to finish. I would recommend this dealership to all my friends and family. More