Wyatt Johnson Ford Nashville

I attempted to build a custom order Bronco with this dealership. I went through the build, signed some forms, I was told it would take 3-4 months, but i would receive updates along the way. About 5 week dealership. I went through the build, signed some forms, I was told it would take 3-4 months, but i would receive updates along the way. About 5 weeks after my initial visit, i still had not received any confirmation, just promotional emails from Ford. I called and spoke to the sales manager. He was really bothered by my call and told me he would not have any updates for me until at least the 6 week mark. I emailed a few weeks later, no response. I called again today (10 weeks total have now passed) and was informed they never submitted my order. They can submit it now, but not only am I at the back of the line, but the auto worker strike has extended the lead time- 6 to 9 months is now the estimate. If you think this story ends with Wyatt Johnson offering an apology, you would be wrong. Just some more attitude. I am going to try again with another dealership. More

The sales manager at this dealership is beyond rude and aggressive. I have never been to a dealership where they were so argumentative. You can clearly see that they don’t care how they treat their custome aggressive. I have never been to a dealership where they were so argumentative. You can clearly see that they don’t care how they treat their customers. We ended up leaving and purchasing our vehicle at Ford of Franklin. They were so helpful and kind. The entire experience was upfront and quick with no games played. I’d highly recommend skipping Wyatt Johnson and going to Franklin instead. More

Went to get our free oil change. 2nd oil change with Wyatt Johnson. Made appt for 7:00 am first of day. They did not have correct oil filter there to do Oil change when we arrived 2nd oil change with Wyatt Johnson. Made appt for 7:00 am first of day. They did not have correct oil filter there to do Oil change when we arrived after making appt. Took 2 hours to do oil change. Which is totally unacceptable. Not free if u have to wait 2 hours. More

It's so sad that you literally have to leave a review to get a response after spending 20+ at this place but here goes the 2nd one (I deleted the first bc they asked and promised to make it right) there had get a response after spending 20+ at this place but here goes the 2nd one (I deleted the first bc they asked and promised to make it right) there had my vehicle 5 days now. They "loaned" me a 2023 f150.... I had to drop my recently purchased vehicle off to get the f150.... only to see the gaslight was on when I got in. Enough said. 5 days later I haven't heard anything about my vehicle. They are a joke!!!!!!! More

Purchased my 2020 Nissan armada from them April 28th, drove it for 2 days and it started making a rattling noise. It wasn’t mechanical just happened anytime you drove over 50 or it was windy. So after 2 drove it for 2 days and it started making a rattling noise. It wasn’t mechanical just happened anytime you drove over 50 or it was windy. So after 2 or 3 days I got it back. It started again so I called and scheduled my appointment to get it looked at again that was may 16th. Finally got a call it was ready for pick up and went Tuesday morning to get it. I don’t have an extra car so they had to call me a Lyft, after waiting 10-15 minutes to get someone to acknowledge me and then 15-20 minutes to look for my key, they realized it was locked in someone’s office and the door was broken and they were waiting on a lock smith. So that’s another hour out of my day and no car. Only that I could comeback once the door was unlocked. Fine not happy but fine. They actually ended up driving the car to me at work, so get on the highway with my child in the car, and a piece of the car flew off. So I immediately turned around and drove back, not happy. Left the car got a loaner. That was the next May 15, Got a call on Thursday I could come and pick it up it was ready. So I drive back, I walk up look at the work and can immediately tell it’s not right the pieces were obviously loose and didn’t look strait or put on correct. So I get the manager Jason who assures me he’s going to make it right personally. Again I am not happy. This is cosmetic it cannot be that hard!! So I give them another chance to do the right thing. At this point we are in to the last week of May. I finally get the green light after reaching out everyday for an update that is ready. I have 3 kids with me literally thinking I am going to get my car and go to the rest of my appointments. Well wrong. I pulled up in the loaner still see my car, again walked up and could tell immediately it was right. This time the trim across the windshield was not on all the way and it was wriggly. Again asked for the manager, Jason, who walked out and said we could drive to the body shop ( all they were doing was replacing the chrome trim around the windshield and doors) I was like well no i came because I was assured my car was done and looked great….. I have three kids and again I have stuff to do. He was basically like sorry and I was like ok what should I do. He shrugged his shoulders told me he would buy it back. I was like well I have three kids with me and no other car. Meanwhile thinking of I drive off and something happens i.e. the piece that was loose falls off, will he actually buy the car back. Well I had no choice but to take the car. Apparently I wasn’t allowed to take the loaner. So I pulled out the piece at the top of the windshield immediately starts flapping up and down. Literally barely out of the parking lot, didn’t make it to the gas station next door before it started flapping. Again turned around and at this point I am boiling mad. I got told Jason was in a meeting, again pulled out of the parking lot and turned around less then a hundred feet couldn’t have been 3 minutes. So I am getting more and more pissed and no one will even talk to me. I asked why I couldn’t take the loaner while they attempted to fix my car for now the 4th-5th time and got told my car was leaving( with the trim hanging off) and the loaner was staying. They didn’t give a crap. So I left and told them to get the paperwork ready to buy the car back. By the time I got on the highway the piece came undone and was slapping the top of the car. So I drove to Nissan of cool’s springs, who was Amazing, they were nice and answered the phone and treated me like a customer, of me annoying them for wanting my car to look and drive the way it was supposed to. It shouldn’t have been that big of a deal and an easy fix, after discussing with the service department manager at Nissan of cool springs. This is by far the worst experience I have ever had and I have no doubt that they new that the fixes were wrong. I sold it back but it was horrible. More

Excellent! !! Experience Excellent Customer Service Bought my Husband a TRUCK. It's A Surprise. A Father's Day Gift. Me and my husband has been together (40 yrs !! Experience Excellent Customer Service Bought my Husband a TRUCK. It's A Surprise. A Father's Day Gift. Me and my husband has been together (40 yrs) 9 children together. 9 healthy children. That's rare that.all OUR children never had any health problems other than the common cold. But none were sick at the same time.. when I was 10 yrs old. I told everyone I wanted 10 kids when I grew up. 18 yrs old I had. My first 5 girls 4 boys= (9). #7 is my favorite number. Wyatt Johnson me (Tina Basketdiva Brown I got a Silverado 2500 yr 2022 yr .. More

Worst service ever. Dead dog would do you better Took car for alignment 3 days.csr still not fixed. Service manager is such a liar. Also charge 15.00 for requesting se Dead dog would do you better Took car for alignment 3 days.csr still not fixed. Service manager is such a liar. Also charge 15.00 for requesting service to be rendered. More

This dealership is dishonest, lazy and cannot solve simple customer service issues. You’d be better off getting another vehicle then working with this group of people simple customer service issues. You’d be better off getting another vehicle then working with this group of people More