Wyatt Johnson Ford Nashville

This message went to General Manager Willie Rosario. I wanted to tell you about my recent customer experience with your dealership and your staff. On the morning of 2.25.23 I initiated a deal on Tru I wanted to tell you about my recent customer experience with your dealership and your staff. On the morning of 2.25.23 I initiated a deal on True Car (deal #ZJNFKRZDM) to trade in my vehicle and purchase stock number EF38751, a ‘22 F350 King Ranch. When I got to the end of the deal and was scheduling my appt, my phone rang. I was greeted by your sales member Phili Venturini who told me the vehicle was in stock and asked if I had any questions about it. I told him no, and that I was coming in to purchase it according to the terms of my True Car deal. He asked if I was local and I informed him I was from Atlanta and would be there around 3:00 PM. I called Mr Venturini back at 10:35AM and informed him I was leaving Atlanta earlier than shcheduled and would not be trading my vehicle, but was coming to purchase the vehicle according to the True Car price I had received. He said great, he had the keys and the vehicle would be up front waiting. At 1:41 PM I text Mr Venturini on his cell informing him I was one hour away. He did not respond. At 2:29 PM I received a call from him stating that he was having to leave to deliver a vehicle but that his partner would be ready to assist me upon arrival. Although I found this odd, I thanked him and informed him I was 13 minutes away. He said he would wait and get me settled with his partner. 9 minutes later he called acting odd and asked “how far away are you again”? I told him I was 5 minutes away. He said he’d see me then. When I arrived the staff was acting odd, but Phili greeted me and took me to look at the vehicle. While I was inspecting the vehicle, am man came out and introduced himself (I didn’t catch his name, only that he was a “manager”) and said hey, just wanted to get it out there that we have some one here already talking to us about the vehicle. I said “excuse me? I’ve been in contact with Phili all day about this truck and drove 3.5 hours to buy it, I suggest you inform whoever else is here that you’ve made a mistake.” I got a funny look and he went back inside. Approximately 45 min later I was approached my a man introducing himself as “Tom the sales manager”. He said “hey I hear your upset that you drove so far and we have this situation. Wanted to let you know that we are giving the other buyer their final numbers now and are “fairly certain” they won’t be buying the truck. I looked at this gentleman and said “we’ll that’s nice, due to the way this has gone down, I am out. I am headed home and don’t call me when they don’t buy it”. He waited until I got to half way out the door and tossed some sarcastic retort like “don’t worry, we won’t” which I ignored. High road is always better when dealing with people that act like that. I have to say that although car buying in person is never what I would call enjoyable, the treatment my wife and I received at your dealership was the worst I have experienced in my 30 years of car buying. I am a loyal Ford customer and am currently driving my 7th Ford vehicle which is my 3rd Super Duty. If I didn’t hate GM so much this may have pushed me to them. Instead I called my dealer back home and custom ordered a ‘23 F350 King Ranch for $1k less than I was prepare to pay you for your truck that was one model year old. I understand that car buying is first come first serve, and I did not place a deposit on the vehicle. I was never informed that I needed to, and I was in constant contact with Phili throughout the day as I made my way 3.5 hours from my home state to your dealership. I had a deal number (listed above). The treatment my wife and I received was totally unacceptable and very poor business practice on your dealership’s part. I hope (although I doubt seriously that you will) that you take this information and do something constructive with it, so this doesn’t happen to other loyal Ford customers like my family. No response to this correspondence is necessary or wanted. More

Sales staff was great! ! Mark Younan was our salesman, and was great to work with. Fair price on a brand new Maverick. Five stars! ! Mark Younan was our salesman, and was great to work with. Fair price on a brand new Maverick. Five stars! More

Dealt with one of their salesmen, Carson Burtch over the phone a day prior to showing up to look at the vehicle we discussed, and everything was exactly what he said it was going to be. Couldn’t be happier phone a day prior to showing up to look at the vehicle we discussed, and everything was exactly what he said it was going to be. Couldn’t be happier with my purchase! He was a great salesmen and person to do business with! I would certainly recommend him to anyone looking to purchase a vehicle! More

6 months ago I drove to an appointment to look at a specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. That should have been my clue but I trusted the salesman and went ahead and looked at other vehicles and after some back and forth ended up making a purchase. The vehicle is fine so far but today I found out I was mislead when I was given information regarding free oil changes they threw in to the deal. I ended up having to pay the cost of the oil change out of my Christmas budget so thanks Johnny & JT I'll be sure to never do business with you again. More

Johhny perro was a 5 star salesman he did everything asked of him and very professional thanks Johnny asked of him and very professional thanks Johnny More

Ask for Tom Woods! He was excellent to work with & will rewrite any potential stigmas of a “car salesman”. Never felt an ounce of pressure, and could tell he genuinely He was excellent to work with & will rewrite any potential stigmas of a “car salesman”. Never felt an ounce of pressure, and could tell he genuinely cared that I made the best decision for myself and my family. Very helpful, knowledgeable, and accommodating. I ended up spending well over half a day there between test drives, running numbers, and mainly indecision… and never once did I feel rushed or an inconvenience. Tom will make sure you leave feeling good about whatever decision you make, whether you buy or it’s a no for now. And don’t forget to ask him about his music industry days with the fam! More

Thank you Wyatt Johnson and Cannon Bullock for helping my brother find the truck of his dreams, Cannon kept me in the loop every step of the way with his first purchase. Mike P. brother find the truck of his dreams, Cannon kept me in the loop every step of the way with his first purchase. Mike P. More

JonMichael Robinson called us when he found the rapid red explorer my wife wanted this is our 2nd car he has sold us he makes you feel at home instead of a car dealership. explorer my wife wanted this is our 2nd car he has sold us he makes you feel at home instead of a car dealership. More