Wyatt Johnson Ford Nashville

Left my F150 with these people for 8 days just to replace the heated seat module. No real fire to pick it up and get it done. Had to stay on site and bug the xxxx out of them get it done. No call backs when the heated seat module. No real fire to pick it up and get it done. Had to stay on site and bug the xxxx out of them get it done. No call backs when promised. Only have 1 vehicle and bummed rides all week. Must think I live with mommy and play Call of Duty all day. More

I placed an order with Wyatt Johnson for a new Bronco on early July ('23). I was quoted 3-4 months for the vehicle to be delivered. I followed up with the Sale Manager, Frank Taylor, about 6 weeks later to early July ('23). I was quoted 3-4 months for the vehicle to be delivered. I followed up with the Sale Manager, Frank Taylor, about 6 weeks later to ask for an update. Frank blew me off, told me he had no update. I tried again 2 weeks later, I left a message for Frank, I received no reply. 2 weeks went by, I sent an email to Frank which went unanswered. I called back, after another 2 weeks. I spoke with another sales rep (Chris) who did attempt to get me an update, and he discovered Frank had never submitted my order! I reached out later that day to speak to Frank directly. He offered no apology for the mix up, he blamed his team, told me someone must have forgotten to give him the paperwork. I asked if anything could be done, but he offered no help, no recognition that he or Wyatt Johnson had dropped the ball. He offered to submit an order or me that day, but again, I would be starting the process all over again. I wasted 3 months waiting on Frank Taylor and Wyatt Johnson. Every interaction I had with them from day one indicated they had better things to do than sell me a car. I am now working with Two Rivers Ford and have had a pleasant experience so far. Do yourself a favor, go to another Ford Dealership. Sure, you may buy a car from WJF and never have to interact with them again. But if something goes wrong with your new vehicle, these are not the people you want to be at the mercy of. They are not in the customer service business at Wyatt Johnson. More

Absolutely horrible experience. Worst service department I’ve ever experienced. I cannot express how much this dealership was awful to deal with. Bought the car and made a deal with Worst service department I’ve ever experienced. I cannot express how much this dealership was awful to deal with. Bought the car and made a deal with them to fix some smaller issues. Once they got a check from me all communication was lost. Had truck in the service department for days and would never respond or answer calls. Very rude when they would answer. Had to go pick up car without any work being done. Do not use this dealership. More

Title: Disastrous Experience at Wyatt Johnson Ford Dealership Service Center I cannot begin to express my utter disappointment with the service provided by the Wyatt Johnson Ford Dealership Service Dealership Service Center I cannot begin to express my utter disappointment with the service provided by the Wyatt Johnson Ford Dealership Service Center. While the sales department may have presented a facade of competence, the service center is an entirely different story. After purchasing a 1.5-year-old used car from them, we were initially pleased with the sales process. However, our optimism quickly turned to frustration when we discovered that the automatic cruise control wasn't functioning properly. This led us to entrust our vehicle to their service center, a decision that we now deeply regret. To say that our experience was a nightmare would be an understatement. For nearly two months, our car languished in their care, with the first three weeks passing without a single glance under the hood. Despite our constant attempts to seek updates, the promised return calls were nothing more than empty promises. This level of neglect and disregard for customer satisfaction is inexcusable. Adding insult to injury, we recently brought in another vehicle for evaluation. Shockingly, it took over 10 days just to receive a diagnosis. This egregious delay in providing basic information about the state of our vehicle is unacceptable and indicative of a glaring lack of professionalism. To make matters worse, we were slapped with an exorbitant bill of $3600 for repairs that, given our previous experiences, we now question the necessity of. It's impossible to shake the feeling that we may have been taken advantage of, coerced into shelling out for repairs that may not have been as critical as portrayed. Even more galling is the fact that, prior to leaving the car with them, our A/C was functioning perfectly. Yet, upon its return, we discovered that it now only worked on the highest setting. When we approached them with this issue, they had the audacity to claim it was a simple fix with a plug, yet were quick to quote an exorbitant $150+ for "parts & labor". This, despite the fact that the problem arose only after they had held our vehicle hostage for over two weeks. In light of this harrowing experience, I would strongly advise anyone considering Wyatt Johnson Ford Dealership's service center to steer clear. Their abysmal track record in handling customer vehicles, coupled with their apparent lack of integrity, is a disgrace to the name they represent. Save yourself the headache and seek out a service center that values and respects its customers. More

I attempted to build a custom order Bronco with this dealership. I went through the build, signed some forms, I was told it would take 3-4 months, but i would receive updates along the way. About 5 week dealership. I went through the build, signed some forms, I was told it would take 3-4 months, but i would receive updates along the way. About 5 weeks after my initial visit, i still had not received any confirmation, just promotional emails from Ford. I called and spoke to the sales manager. He was really bothered by my call and told me he would not have any updates for me until at least the 6 week mark. I emailed a few weeks later, no response. I called again today (10 weeks total have now passed) and was informed they never submitted my order. They can submit it now, but not only am I at the back of the line, but the auto worker strike has extended the lead time- 6 to 9 months is now the estimate. If you think this story ends with Wyatt Johnson offering an apology, you would be wrong. Just some more attitude. I am going to try again with another dealership. More

The sales manager at this dealership is beyond rude and aggressive. I have never been to a dealership where they were so argumentative. You can clearly see that they don’t care how they treat their custome aggressive. I have never been to a dealership where they were so argumentative. You can clearly see that they don’t care how they treat their customers. We ended up leaving and purchasing our vehicle at Ford of Franklin. They were so helpful and kind. The entire experience was upfront and quick with no games played. I’d highly recommend skipping Wyatt Johnson and going to Franklin instead. More

Went to get our free oil change. 2nd oil change with Wyatt Johnson. Made appt for 7:00 am first of day. They did not have correct oil filter there to do Oil change when we arrived 2nd oil change with Wyatt Johnson. Made appt for 7:00 am first of day. They did not have correct oil filter there to do Oil change when we arrived after making appt. Took 2 hours to do oil change. Which is totally unacceptable. Not free if u have to wait 2 hours. More

It's so sad that you literally have to leave a review to get a response after spending 20+ at this place but here goes the 2nd one (I deleted the first bc they asked and promised to make it right) there had get a response after spending 20+ at this place but here goes the 2nd one (I deleted the first bc they asked and promised to make it right) there had my vehicle 5 days now. They "loaned" me a 2023 f150.... I had to drop my recently purchased vehicle off to get the f150.... only to see the gaslight was on when I got in. Enough said. 5 days later I haven't heard anything about my vehicle. They are a joke!!!!!!! More

Purchased my 2020 Nissan armada from them April 28th, drove it for 2 days and it started making a rattling noise. It wasn’t mechanical just happened anytime you drove over 50 or it was windy. So after 2 drove it for 2 days and it started making a rattling noise. It wasn’t mechanical just happened anytime you drove over 50 or it was windy. So after 2 or 3 days I got it back. It started again so I called and scheduled my appointment to get it looked at again that was may 16th. Finally got a call it was ready for pick up and went Tuesday morning to get it. I don’t have an extra car so they had to call me a Lyft, after waiting 10-15 minutes to get someone to acknowledge me and then 15-20 minutes to look for my key, they realized it was locked in someone’s office and the door was broken and they were waiting on a lock smith. So that’s another hour out of my day and no car. Only that I could comeback once the door was unlocked. Fine not happy but fine. They actually ended up driving the car to me at work, so get on the highway with my child in the car, and a piece of the car flew off. So I immediately turned around and drove back, not happy. Left the car got a loaner. That was the next May 15, Got a call on Thursday I could come and pick it up it was ready. So I drive back, I walk up look at the work and can immediately tell it’s not right the pieces were obviously loose and didn’t look strait or put on correct. So I get the manager Jason who assures me he’s going to make it right personally. Again I am not happy. This is cosmetic it cannot be that hard!! So I give them another chance to do the right thing. At this point we are in to the last week of May. I finally get the green light after reaching out everyday for an update that is ready. I have 3 kids with me literally thinking I am going to get my car and go to the rest of my appointments. Well wrong. I pulled up in the loaner still see my car, again walked up and could tell immediately it was right. This time the trim across the windshield was not on all the way and it was wriggly. Again asked for the manager, Jason, who walked out and said we could drive to the body shop ( all they were doing was replacing the chrome trim around the windshield and doors) I was like well no i came because I was assured my car was done and looked great….. I have three kids and again I have stuff to do. He was basically like sorry and I was like ok what should I do. He shrugged his shoulders told me he would buy it back. I was like well I have three kids with me and no other car. Meanwhile thinking of I drive off and something happens i.e. the piece that was loose falls off, will he actually buy the car back. Well I had no choice but to take the car. Apparently I wasn’t allowed to take the loaner. So I pulled out the piece at the top of the windshield immediately starts flapping up and down. Literally barely out of the parking lot, didn’t make it to the gas station next door before it started flapping. Again turned around and at this point I am boiling mad. I got told Jason was in a meeting, again pulled out of the parking lot and turned around less then a hundred feet couldn’t have been 3 minutes. So I am getting more and more pissed and no one will even talk to me. I asked why I couldn’t take the loaner while they attempted to fix my car for now the 4th-5th time and got told my car was leaving( with the trim hanging off) and the loaner was staying. They didn’t give a crap. So I left and told them to get the paperwork ready to buy the car back. By the time I got on the highway the piece came undone and was slapping the top of the car. So I drove to Nissan of cool’s springs, who was Amazing, they were nice and answered the phone and treated me like a customer, of me annoying them for wanting my car to look and drive the way it was supposed to. It shouldn’t have been that big of a deal and an easy fix, after discussing with the service department manager at Nissan of cool springs. This is by far the worst experience I have ever had and I have no doubt that they new that the fixes were wrong. I sold it back but it was horrible. More