Woodmen Nissan

Used Car Purchase I am currently in the process of purchasing a car from Woodmen Nissan. I signed papers to purchase a vehicle with the terms of the SUV being: 1) I am currently in the process of purchasing a car from Woodmen Nissan. I signed papers to purchase a vehicle with the terms of the SUV being: 1) thoroughly detailed 2) back silver trim being replaced 3) back hatch body work (dent) fixed 4) the SUV had been through a 167 point inspection Let's start with before leaving the dealership I noticed the back hatch was broken and would not open. I would hope that some portion of the 167 point inspection would be to check if all doors and hatches open? This was fixed when the vehicle was taken in Monday. Thought it was worth mentioning though. I dropped of the vehicle for these alterations Monday after spending the majority of the past Saturday going threw the negotiations and paperwork of purchasing a car. At this point the sales agent Laurence had forgot to order the chrome part but we left the vehicle anyway for two days. Unfortunately yesterday, "Wednesday" night I went to pick up the SUV and the only portion of the car that had been worked on was replacing the chrome trim. The service manager Reggie knew nothing about the detailing promised and stated his department does not do body work. The SUV had not even been vacuumed or washed, and the list of items in the detailing that was not addressed could go on and on. I then was directed to speak with the manager Todd of the used sales department who gave me a loaner vehicle while he worked to correct the mistakes. This was at least a small positive considering I was hoping to take my family's new vehicle home that night. Unfortunately, I got home at 6PM and tried to contact the used car portion of the dealership at least three times with a couple questions regarding time table and concerns from my wife. The dealership is open tell 9PM and neither an off site Nissan operator or myself could get someone to answer the phone. I will continue to post as I complete this purchasing process for better or worse. I will be glad to repost if our experience changes for the better. Kyle More

Great Sales People Everyone that I worked with was very kind, and my sales professional was extremely easy to work with. They were willing to negotiate, and made sure I Everyone that I worked with was very kind, and my sales professional was extremely easy to work with. They were willing to negotiate, and made sure I left with everything I needed. More

Relaxed Atmosphere Without the Pressure We went to Woodmen Nissan with the intent to purchase a used vehicle. After arriving we were quickly greeted by Laurence Johnson and David Romanick wh We went to Woodmen Nissan with the intent to purchase a used vehicle. After arriving we were quickly greeted by Laurence Johnson and David Romanick who treated us with absolute professionalism. No pressure, and absolutely were there to serve us. They let us test drive what ever we wanted without any question as to what our credit rating was or how we intended on paying for any of the vehicles we drove. New, used...it didn't matter. Long story short, we traded in two cars (easier than we thought it would be) and we haven't been happier. More

Ripped off an 88 and 84 year old Dealership ripped off an older couple for more than MSRP on a used(car had 7500 miles) and sold them a 7 year warranty. They would be almost 95 before Dealership ripped off an older couple for more than MSRP on a used(car had 7500 miles) and sold them a 7 year warranty. They would be almost 95 before the warranty was over with. If this is how they treat old people they will rip you off also. More

Nissan Leaf was not charged after service Horrible service experience with my Nissan Leaf at Woodmen Nissan. They didn't charge it on two occasions; once when my wife brought it and once when Horrible service experience with my Nissan Leaf at Woodmen Nissan. They didn't charge it on two occasions; once when my wife brought it and once when I brought it in. We live too far away to get back without a charge and they left us stranded near the end of the day. More

Not your usual used car saleman I was very impressed with Woodmen Nissan's Used Cars, and in particular my sales person, Scott Palladay. I told him what I wanted through a contact p I was very impressed with Woodmen Nissan's Used Cars, and in particular my sales person, Scott Palladay. I told him what I wanted through a contact phone call and when I came in to meet him, Scott had three really good options ready for me to check out. I outlined the the budget I had to work with, and again he worked for me with their finance department to find several options that fit that budget. The dealership located really good financing for me, with a payment I know I can meet. And the best thing, my new (used) car is just plain great! Over the years I've bought a lot of cars and this was one of the more positive experiences. I will recommend Scott Palladay and Woodmen Nissan to anyone who mentions car shopping. More

EXTREMELY POOR, incompetent service department After purchasing a certified 2016 Nissan Rogue with 9K miles, we had a scheduled appointment on a Friday morning with the service department to take c After purchasing a certified 2016 Nissan Rogue with 9K miles, we had a scheduled appointment on a Friday morning with the service department to take care of issues. Struts were squeaking, headlights needed adjustment(need to drive with brights on to see at night) and passenger airbag light stays on saying it's turned off. We called Friday evening to see if our vehicle was ready, but their response was, couldn't hear the squeak, lights were fine, and airbag light stays on because passenger isn't heavy enough. Really???? When we insisted they fix all issues since this was the second time we'd had our vehicle in their shop, they said they'd get to it first thing Sat. morning. Saturday evening we called, they hadn't touched it. Monday evening we contacted them again and they said they don't work on Sundays (or obviously Fri., Sat. or Mon). Our vehicle sat in their service dept for four days untouched. We went to pick it up MOnday evening and expressed our extreme dissatisfaction with the lack of customer service we'd received, only to be handed our keys, with no apology or assurance it would be taken care of. If this is how they take care of customers with CERTIFIED vehicles, I'd hate to see what happens if you buy a non certified vehicle. We will search out a new Nissan dealership in hopes of finding a competent service department. More

lies and deception We purchased a Nissan Frontier for our 16 year old daughter - her first vehicle - we also purchased the extended warranty because we knew Frontiers ha We purchased a Nissan Frontier for our 16 year old daughter - her first vehicle - we also purchased the extended warranty because we knew Frontiers had issues with the radiator/transmission. So 9 months later - the radiator and transmission are broken - We find out the warranty we purchased will not cover either or any of it! What? Why buy a warranty! Totally insane! Woodman Nissan had our truck for 40 days trying to figure this out - that they wont cover it! 40 DAYS! They would not return phone calls - no one was in any hurry - no one really helped resolve this issue - We did get what we paid for the warranty back but what good is that? We still have to fix the truck - and they only offered HALF of what we paid for in trade in value - that is stupid - and when we went to pick up the truck - there was NO Apology - or anything - Lies and Deception - we were assured the warranty would give us coverage should something like this happen - NO Coverage - one big Headache - and a great example for my daughter on how deceptive this dealership is! And how careful you have to be purchasing a vehicle! Shame on Woodman - NO CUSTOMER SERVICE WHATSOEVER! More

My best experience ever with a service department. Exceptional service, Andrew was honest, knowledgeable, caring, and was the epitome of what customers expect from a service department. He is truly a p Exceptional service, Andrew was honest, knowledgeable, caring, and was the epitome of what customers expect from a service department. He is truly a professional and Nissan is extremely lucky to have someone with such strong character. My experience was beyond my expectation. Thank you Andrew and thank you Nissan. More

Best place to buy your vehicle I had a wonderful experience. Seth was very knowledgeable about the vehicle. I will purchase my next vehicle from Nissan. The Woodman Nissan in I purc I had a wonderful experience. Seth was very knowledgeable about the vehicle. I will purchase my next vehicle from Nissan. The Woodman Nissan in I purchased my vehicle was very clean and honest. More