Woodmen Nissan

terrible customer service in the sales department Terrible service! My husband and I had a terrible experience at Woodmen Nissan. My son wrecked my 2014 Jeep Cherokee Trailhawk and we needed a new ve Terrible service! My husband and I had a terrible experience at Woodmen Nissan. My son wrecked my 2014 Jeep Cherokee Trailhawk and we needed a new vehicle ASAP. Since I had bought two cars (since 2002) from this dealership and loved them we naturally wanted to check out Woodmen Nissan. Bad move, they have a new system now where they want to talk numbers before you even test drive. We were interested in the 2015 Murano. The sticker price showed 40k. The salesmen wanted to know what we would pay. My husband said "maybe 35K". Well, not good enough to test drive. BTW, we also told him we were already pre-approved for financing. Then the pressure started to give them that number. My husband, not wanting to put all his cards on the table, politely told him that is our "secret number". He did tell them that number was over the sticker price listed. Still not good enough to test drive! So the dealer points to another car and says based on your price range that is the car for you. My husband had just told him 5 minutes before he thought that car was ugly. At least they did address my husband by his first name. I was just addressed as ma'am (hello, car for me and did I not mention the two previous cars we bought from this lot were mine!) As we are now feeling insulted and are leaving we decide to walk over to see their used inventory. The salesmen comes screaming over in a basic Murano and wants us to test drive it.....swallowing my pride as this may still be the car I am looking for we drive it. After the test drive, my husband says this model is too basic for what we are looking for but yet still no offer to test drive the one we were actually interested in. The manager then comes out and says "sorry we could not help you out based on your budget"....frustrated we left. We bought a Hyundai Santa fe with an ultimate package later that day. BTW, Woodmen Nissan our top approval number was 55K. Too bad you did not let us test drive the one vehicle we liked you may have lost a sell.....but who knows since you wouldn't let us drive it! More

Great Experience! I came into Woodmen after test driving a number of AWD cars and crossovers. I saw the Juke was rated #2 on Car and Driver Magazine for AWD crossovers I came into Woodmen after test driving a number of AWD cars and crossovers. I saw the Juke was rated #2 on Car and Driver Magazine for AWD crossovers (behind the 2016 Mazda CX-5). I was leaning towards a Subaru until test driving the Juke and it was so far beyond the other AWD vehicles on speed, handling and overall enjoyment. My love of the Juke aside, the 5-star rating is for Jamie Zigler, the Floor Manager and gentleman that worked with me to lease my car. He was incredibly professional, friendly, and very informative about all of the features available and their pricing. Between Jamie, Daniel Gibson (Financing), and Bobbi Ceurvorst (Title), it was the easiest car purchase I've had. They will get my business again. More

Owner is a stand-up guy. The owner will take care of any problems that arise. He is a great guy, and will listen yo your needs.. They have great customer service as well! The owner will take care of any problems that arise. He is a great guy, and will listen yo your needs.. They have great customer service as well! More

Awesome I had an amazing experience going to Woodmen Nissan. Travis Wing, salesperson, was not pushy, VERY friendly, and personable. The car I just bought is I had an amazing experience going to Woodmen Nissan. Travis Wing, salesperson, was not pushy, VERY friendly, and personable. The car I just bought is brand new but temporary. I will DEF come back here again! More

A very positive new truck buying experience Jesse Battles is a wonderfully personable young salesman who did an excellent job of working with me as I decided on which Nissan 4x4 truck was right Jesse Battles is a wonderfully personable young salesman who did an excellent job of working with me as I decided on which Nissan 4x4 truck was right for my needs. Jesse did a terrific job of establishing rapport and trust with my wife and me: he maintained an appropriate professionalism while being very friendly. He inquired about us and shared about himself all in ways appropriate to the circumstances. Jesse clearly took extra measures to be ready to provide me support when I was ready for it and to give me space when I needed an opportunity to think, to weigh options and to consult with my wife. I was initially interested in a Frontier Pro-4X, which the dealership did not have on the lot. Jesse took the initiative to problem-solved how to show me a Frontier Pro-4X which is owned by another employee. Additionally, he either knew the answers to my questions or he found someone who knew the answers as quickly as he could. I also found Jesse's manager, Lucas McCoy, to be a knowledgeable, straight-forward representative. It was through conversation with Lucas that I decided that my needs would really be better served by a Frontier SV 4x4 rather than a Frontier Pro-4X. Jase Clemison in financing work with me and he too is an exceptional gentleman who did an excellent job of guiding me through the paperwork. Jase worked to find me an interest rate that was nearly a full point less than the rate offered by my bank. Like Jesse, Jase did a great job of establishing an appropriate, professional yet incredibly personable rapport with me in a very short amount of time. First impressions can make all the difference and, in my experience, the three employees at Woodman Nissan with whom I worked knocked it out of the park. I hope the leadership of Woodman Nissan will commend Jesse, Lucas and Jase. I am truly looking forward to further developing my working relationships with the dealership. More

Very happy customer. Staff very friendly and helpful...fixed problem I came in for, as well as another one (a safety concern!) that I was not aware of. All while I enjoye Staff very friendly and helpful...fixed problem I came in for, as well as another one (a safety concern!) that I was not aware of. All while I enjoyed free coffee and popcorn in a bright, clean customer lounge area. Thanks for a great experience...I'll be back! More

Great Service (Except Car Wash) Service department reception for the appointment was friendly, upbeat, and thorough. The in-shop first 5,000 mile service on our vehicle was outstand Service department reception for the appointment was friendly, upbeat, and thorough. The in-shop first 5,000 mile service on our vehicle was outstanding. The window into the shop at the comfortable waiting area is a great idea and allows customers to check out what's going on with their vehicle every once in a while, as well as the work flow in the shop. The service tech (working on our Rogue) appeared to be performing good preventive maintenance as he conscientiously followed the service job tasks checklist. The shop operation looked well organized, the environment was clean (and kept that way), and the technicians and supervisors went about their business cheerfully and professionally. The reason for only four stars, given this otherwise five star narrative, is because of the end-of-service car wash - which the dealership sales department touts as a great perk because you get a free car wash anytime you bring your Nissan in, or when you get a service. But the car wash we got would hardly qualify as one. Rather than being appropriately washed with soap and rinsed well, then wiped down, it just must have been given a cursory rinse off at best. The car came back dripping wet, and when it fully dried off after leaving the dealership, I noticed it was covered with road film and water spots. And when I got out to give it a closer look, I also could see that there was a considerable amount of road dirt on, and especially under, the vehicle. It needed to go through another commercial car wash to get properly cleaned. Granted we had been having unusually inclement weather in Colorado Springs for about a week, including hail and snow and all the anti-icing road chemicals that go along with such weather. However, all that was over with when we got the service, and that's why a good car wash was so important to us. If a dealership is going to champion its car washes during the sales process, all car washes performed should be done to standards much higher than what was given as described above. Poor quality work and/or results - even if only a car wash - obviously have a negative impact on what might otherwise be a great dealership reputation (as is the case with Woodmen Nissan). More

Terrible service all around Forces salesmanship, do not answer phones, never available, FINACE DEPT. SUCKS. DO NOT sign up for the SMART PAY program as they do not even remotely Forces salesmanship, do not answer phones, never available, FINACE DEPT. SUCKS. DO NOT sign up for the SMART PAY program as they do not even remotely understand it and they do not tell you about all of the fees associated with program. These dealers do not care about you at all, they only care about making money. More

Great Experience and Excellent Sales man. Zack Becker was awesome. Thank you to him and the woodmen nissan team on helping us get the car my wife and i always wanted. We here hesitant about bu Zack Becker was awesome. Thank you to him and the woodmen nissan team on helping us get the car my wife and i always wanted. We here hesitant about buying a car and financing but Zack helped us understand and took the time to explain everything to us. Crystal clear expectations with no surprises. They even beat the car payment we originally wanted. Friendly staff and great experience. i will be going back to Zack Becker to purchase a second car in the near future. Thanks again. More

Dishonest and Horrible I have never had such a horrible experience buying a car before. Our salesman played the whole "you're military and so am I, I'll take care of you" ca I have never had such a horrible experience buying a car before. Our salesman played the whole "you're military and so am I, I'll take care of you" card and he did the opposite. In fact, when things went sour, he hid in his corner desk for 3.5 hours instead of coming over and apologizing or trying to make things right. Here is what happened: We traded in our '07 armada for a VW Passat and Routan. The Routan needed the ignition fixed (not sure of the exact name), tire valve replaced and needed to be detailed. We bought the cars on V-day and made an appt for the following week (wednesday) to have everything addressed. It took them FIVE weeks to get the part in. Now, in the mean time we were in a 5 seater loaner car, when we're a family of 6 and had to take two vehicles EVERYWHERE we went. Park, groceries, errands, zoo, Denver, etc. and i had to make my car payment after only being able to drive it for 3 days!!! We finally get the van back and not only was it not detailed, but the tire valve wasn't fixed either... after 5 weeks!!! I drive it around, and i keep smelling an awful smell. I start getting headaches and finally have my dad drives it and he says its the exhaust... i have a 9 month old and a 21 month old in the van with me at all times. inhaling this. We notice the brakes are BAD and it squeals even when not touching the brakes. The sliding doors work half the time and in first gear (it's an automatic) it rolls backwards. Anyway, there are so many issues with this van. I call and its just everyone covering for everyone. Our new salesman there tells us it should have NEVER been sold, but now when you talk to someone, like i said previously, its just everyone covering for everyone and saying its just a machine and they break sometimes, blah blah blah. Anyway, we have no idea what to do since we are now upside down and our options are limited. I am contacting the BBB as well as the media and the corporate office. Do yourself a favor and don't go here. Our original salesman (Sean) hid behind his desk for 3.5 hours instead of coming up to us and asking if we needed anything or apologizing or anything. I am so disappointed. More