Woodmen Nissan

Very happy customer. Staff very friendly and helpful...fixed problem I came in for, as well as another one (a safety concern!) that I was not aware of. All while I enjoye Staff very friendly and helpful...fixed problem I came in for, as well as another one (a safety concern!) that I was not aware of. All while I enjoyed free coffee and popcorn in a bright, clean customer lounge area. Thanks for a great experience...I'll be back! More

Great Service (Except Car Wash) Service department reception for the appointment was friendly, upbeat, and thorough. The in-shop first 5,000 mile service on our vehicle was outstand Service department reception for the appointment was friendly, upbeat, and thorough. The in-shop first 5,000 mile service on our vehicle was outstanding. The window into the shop at the comfortable waiting area is a great idea and allows customers to check out what's going on with their vehicle every once in a while, as well as the work flow in the shop. The service tech (working on our Rogue) appeared to be performing good preventive maintenance as he conscientiously followed the service job tasks checklist. The shop operation looked well organized, the environment was clean (and kept that way), and the technicians and supervisors went about their business cheerfully and professionally. The reason for only four stars, given this otherwise five star narrative, is because of the end-of-service car wash - which the dealership sales department touts as a great perk because you get a free car wash anytime you bring your Nissan in, or when you get a service. But the car wash we got would hardly qualify as one. Rather than being appropriately washed with soap and rinsed well, then wiped down, it just must have been given a cursory rinse off at best. The car came back dripping wet, and when it fully dried off after leaving the dealership, I noticed it was covered with road film and water spots. And when I got out to give it a closer look, I also could see that there was a considerable amount of road dirt on, and especially under, the vehicle. It needed to go through another commercial car wash to get properly cleaned. Granted we had been having unusually inclement weather in Colorado Springs for about a week, including hail and snow and all the anti-icing road chemicals that go along with such weather. However, all that was over with when we got the service, and that's why a good car wash was so important to us. If a dealership is going to champion its car washes during the sales process, all car washes performed should be done to standards much higher than what was given as described above. Poor quality work and/or results - even if only a car wash - obviously have a negative impact on what might otherwise be a great dealership reputation (as is the case with Woodmen Nissan). More

Terrible service all around Forces salesmanship, do not answer phones, never available, FINACE DEPT. SUCKS. DO NOT sign up for the SMART PAY program as they do not even remotely Forces salesmanship, do not answer phones, never available, FINACE DEPT. SUCKS. DO NOT sign up for the SMART PAY program as they do not even remotely understand it and they do not tell you about all of the fees associated with program. These dealers do not care about you at all, they only care about making money. More

Great Experience and Excellent Sales man. Zack Becker was awesome. Thank you to him and the woodmen nissan team on helping us get the car my wife and i always wanted. We here hesitant about bu Zack Becker was awesome. Thank you to him and the woodmen nissan team on helping us get the car my wife and i always wanted. We here hesitant about buying a car and financing but Zack helped us understand and took the time to explain everything to us. Crystal clear expectations with no surprises. They even beat the car payment we originally wanted. Friendly staff and great experience. i will be going back to Zack Becker to purchase a second car in the near future. Thanks again. More

Dishonest and Horrible I have never had such a horrible experience buying a car before. Our salesman played the whole "you're military and so am I, I'll take care of you" ca I have never had such a horrible experience buying a car before. Our salesman played the whole "you're military and so am I, I'll take care of you" card and he did the opposite. In fact, when things went sour, he hid in his corner desk for 3.5 hours instead of coming over and apologizing or trying to make things right. Here is what happened: We traded in our '07 armada for a VW Passat and Routan. The Routan needed the ignition fixed (not sure of the exact name), tire valve replaced and needed to be detailed. We bought the cars on V-day and made an appt for the following week (wednesday) to have everything addressed. It took them FIVE weeks to get the part in. Now, in the mean time we were in a 5 seater loaner car, when we're a family of 6 and had to take two vehicles EVERYWHERE we went. Park, groceries, errands, zoo, Denver, etc. and i had to make my car payment after only being able to drive it for 3 days!!! We finally get the van back and not only was it not detailed, but the tire valve wasn't fixed either... after 5 weeks!!! I drive it around, and i keep smelling an awful smell. I start getting headaches and finally have my dad drives it and he says its the exhaust... i have a 9 month old and a 21 month old in the van with me at all times. inhaling this. We notice the brakes are BAD and it squeals even when not touching the brakes. The sliding doors work half the time and in first gear (it's an automatic) it rolls backwards. Anyway, there are so many issues with this van. I call and its just everyone covering for everyone. Our new salesman there tells us it should have NEVER been sold, but now when you talk to someone, like i said previously, its just everyone covering for everyone and saying its just a machine and they break sometimes, blah blah blah. Anyway, we have no idea what to do since we are now upside down and our options are limited. I am contacting the BBB as well as the media and the corporate office. Do yourself a favor and don't go here. Our original salesman (Sean) hid behind his desk for 3.5 hours instead of coming up to us and asking if we needed anything or apologizing or anything. I am so disappointed. More

customer service/satisfaction I came in on a busy day needing an oil change, but they not only took care of me swiftly, and kept me in the loop on the status of the car as work pro I came in on a busy day needing an oil change, but they not only took care of me swiftly, and kept me in the loop on the status of the car as work progressed, but they also looked at other potential things wrong with the car and gave me a report on how it was doing, what it might need going forward. They washed the car as well, and the thing I was most impressed with was that they didn't try to upsell me, which I can see through. I was dealt with honestly, professionally, and swiftly and I would recommend this to anyone. Furthermore, the young man (I am frustrated as I cannot recall his name at the moment) who helped me was exceptionally professional and customer-service oriented. Give that man kudos. More

Quick/Express lube service - Fantastic** Dropped vehicle off for quick lube service, and they honored coupon for oil change that actually expired the day before. Greeted with a smile and pic Dropped vehicle off for quick lube service, and they honored coupon for oil change that actually expired the day before. Greeted with a smile and picked up vehicle and received smiles. Great service, and also fast, thank you for a job well done. More

Better Than Anticipated June 2014 I purchased a used "certified pre-owned" 2014 Versus Note after several "back and forth" emails regarding another used vehicle on their lot. June 2014 I purchased a used "certified pre-owned" 2014 Versus Note after several "back and forth" emails regarding another used vehicle on their lot. My only issue with the purchase was being forced to purchase the automate paint protection as a condition of purchase. I voiced my displeasure to the sales rep, Mr. Adams, Floor Manager, Mr. Haas as well as a young lady who did a purchase follow-up. The latter part of September 2014 I took the vehicle in for what was described as a 15000 service. It was really nothing more than an oil/filter change and inspection. While no one reviewed the service inspection with me I was told I needed a CV boot which they would order and call me when it came in. By November 10, 2014 having not received a call I visited the service department. Even though there were several service personnel in/around the service desk it appeared I was invisible. Not one acknowledged my presence. I finally approached a lady (Dianne) at the service desk, presented my paperwork and asked when I could get the CV boot replaced. She, in turn, consulted two other people, finally came back informing me I hadn't had a 15000 service.....all I had was an oil/filter change. I informed her I had no idea what was done; only that I was told the CV boot needed to be replaced. She then informed me at the 15000 service it was found my two front tires were at 3/32 tread and had been recommended they be replaced. I again told her no one had reviewed the service findings with me, I surely didn't believe tires would wear that much in 15000 miles and I was not going to purchase two new tires. She then said "we can schedule you to get the boot repaired Wednesday." I informed her I would prefer a Monday or Tuesday to which she responded...."OK....we'll get you in this Thursday." Not wanting to belabor the point I agreed to bring it in at 8:00AM Thursday. I then returned home and reviewed all the paperwork associated with the purchase and subsequent 15000 mile service. Several discrepancies were noted. One page of the service report stated all four tires were at 6/32 a no tires recommended while on another sheet was the 3/32 reference. It was stated a certified pre-owner inspection had been completed on May 20, 2014 at 13247 miles and everything appeared to be in good shape yet 3,000 miles later the CV boot was broken, the front tires were worn to 3/32 tread depth, the air filter was so dirty replacement was recommended. I typed a list of the discrepancies I had found along with a letter voicing my concerns. I had also visited this web site and read the reviews of Woodmen Nissan. I was prepared for an ugly confrontation. When I picked the vehicle up Thursday afternoon the service manager wanted to see me in his office. He (Rod) went over every concern I had listed as well as explained how he felt the discrepancies could have happened. In the final analysis I would have to say Rod Crawford provided superb customer service....at least in my case......as did the assistant service manager. If I were to make any suggestions it would in how customers are managed when the come in for service. They, at the very least, should be acknowledged and told "we'll be with you ASAP?" or something to let the customer know they have been noticed. I would also suggest the "service greeter" and the actual service technician who performs the service be on the same page so as to avoid obvious discrepancies reported to their customers. Overall I would say my issues were handled in a very professional manner, however; had things been done a little more efficiently I would have had no concerns at all. More

Dishonest business practices and Zero customer service This dealership has a F rating on the better business bureau website for a reason! They use practices such as bait and switch and keeping the keys to This dealership has a F rating on the better business bureau website for a reason! They use practices such as bait and switch and keeping the keys to your trade until you sign for a new car. The sales people are dishonest, the general manager refuses to address complaints and the finance people just plain lie. I went in to buy a car that the sales person sent me a picture of with a price. I got there and once they had my keys for my trade told me that the car was not really for sale! My keys were held hostage until I purchase a different car. I was told I didn't qualify for the 1.9% financing. I have a credit rating over 800 and had 8000 down. When I asked why the finance guys said "how should I know my name is not bank!" Wanted to walk away but was threatened as I had signed a contract to buy. I was later yelled at and threatened again. Please do your research on the business not just the car you want. Read my full story on the better business bureau site, along with others. This dealership is evil. Nissan corporate customer service is useless, they will take your complaint but refuse to help with a resolution. Do NOT give Woodmen Nissan your business. More

Horrible Service We took a vehicle in to woodmen Nissan for a basic service, was estimated at 120.00, some how one of the techs broke a major component of the vehicle, We took a vehicle in to woodmen Nissan for a basic service, was estimated at 120.00, some how one of the techs broke a major component of the vehicle, the dealership wanted to charge us an additional 500.00 to fix the issue that was caused IN THERE LOT. after 3 weeks of arguing with the rude service manager, he offered to cover the cost of the labor to repair the vehicle, NOT SATISFIED. AND THE REPAIR THAT THEY DID IS NOW GIVING US PROBLEMS. More