Westfield Ford Inc

Horrible car-buying experience from beginning to end. I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to sign a new contract. Somehow, the numbers went from them wanting approximately $50 more per month to later offering a payment approximately $70 less per month. When I refused to sign another contract, I received a phone call from someone identifying himself as the “CEO,” who told me that if I did not return the vehicle or sign a new contract, the police would be called. This made an already stressful situation even worse. I eventually signed the new contract. Unfortunately, the problems did not stop there. I had to bring my BRAND-NEW vehicle to their service department because the air conditioning was not working. They kept my vehicle for several days, ordered the necessary part, and repaired the air. However, when I picked it up, I immediately discovered additional problems: the GOAT Modes were no longer working, the gear shifter was not properly positioned, my USB chargers were not working, and my dash had been scraped up. What was most disappointing was the response afterward. I did not feel that correcting these issues was treated as a priority, even though they occurred after my vehicle had been serviced there. I finally took my vehicle to Napleton in Oak Lawn, and the difference in customer service was remarkable. They fixed the problems, communicated with me throughout the process, and most importantly, I felt heard. Buying a brand-new vehicle should have been an exciting experience. Instead, this entire process became unnecessarily stressful and frustrating. Based on my personal experience with both the sales and service departments, I would not choose to purchase another vehicle here. More

I am picky when it comes to cars, but thankfully Sonja found the perfect match for me. She was incredibly helpful, honest and patient throughout the entire process. She answered all of our questions and m found the perfect match for me. She was incredibly helpful, honest and patient throughout the entire process. She answered all of our questions and made buying a car a great experience. More

Right in the service department is the best he gets my truck done every time with no problem truck done every time with no problem More

There is a amazing crew in the service department. Fast, professional and courteous. Great job everyone. Fast, professional and courteous. Great job everyone. More

Care NOTHING about loyal customer. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again. More

There is a great service crew at this dealership. Professional, courteous & usually fast with servicing your vehicle Professional, courteous & usually fast with servicing your vehicle More

Eric did a Fantastic Job with my Ford Edge. He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S More

My salesman Jacob made my experience at your dealership a very pleasant experience. Jacob was very informative & helpful. very pleasant experience. Jacob was very informative & helpful. More