Moe Alawadi

Horrible car-buying experience from beginning to end. I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to sign a new contract. Somehow, the numbers went from them wanting approximately $50 more per month to later offering a payment approximately $70 less per month. When I refused to sign another contract, I received a phone call from someone identifying himself as the “CEO,” who told me that if I did not return the vehicle or sign a new contract, the police would be called. This made an already stressful situation even worse. I eventually signed the new contract. Unfortunately, the problems did not stop there. I had to bring my BRAND-NEW vehicle to their service department because the air conditioning was not working. They kept my vehicle for several days, ordered the necessary part, and repaired the air. However, when I picked it up, I immediately discovered additional problems: the GOAT Modes were no longer working, the gear shifter was not properly positioned, my USB chargers were not working, and my dash had been scraped up. What was most disappointing was the response afterward. I did not feel that correcting these issues was treated as a priority, even though they occurred after my vehicle had been serviced there. I finally took my vehicle to Napleton in Oak Lawn, and the difference in customer service was remarkable. They fixed the problems, communicated with me throughout the process, and most importantly, I felt heard. Buying a brand-new vehicle should have been an exciting experience. Instead, this entire process became unnecessarily stressful and frustrating. Based on my personal experience with both the sales and service departments, I would not choose to purchase another vehicle here. More

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I’ve purchased 5 vehicles from Westfield Ford. They are honest and they listened to what I needed. Respected my budget and always made me feel at ease during the process. The team from top to bott They are honest and they listened to what I needed. Respected my budget and always made me feel at ease during the process. The team from top to bottom is friendly and knowledgeable. The credit process was seamless and they always made my buying experience hassle free. Highly recommend More

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Care NOTHING about loyal customer. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again. More

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the finance person is a deceitful human, he cannot be trusted, i will never set foot in this dealership as long as I am alive. trusted, i will never set foot in this dealership as long as I am alive. More

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A good ordering, sales, and delivery experience. Very easy to work with without too many typically car and finance office games. Very easy to work with without too many typically car and finance office games. More

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I had a great experience they where very helpful with what I was looking for and they make it work what I was looking for and they make it work More

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The Westfield Ford staff were a pleasure to work with. They were informative and very accommodating throughout the entire process of buying my new vehicle. I would recommend them to anyone. They were informative and very accommodating throughout the entire process of buying my new vehicle. I would recommend them to anyone. More

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During almost 25 years of owning Ford vehicles, I have never encountered with such incompetency, ignorance and complete disregard of the customer, as I have experienced at Westfield Ford. To Make the long never encountered with such incompetency, ignorance and complete disregard of the customer, as I have experienced at Westfield Ford. To Make the long story short, I will describe my encounter with this dealership in bullet points: * First visit - had to replace a rubber sealer in the passenger door under warranty. The guy at the dealership said he will order the part and call me back. * Second visit (after 2 weeks) - no one called. I came back and found out that the part was not ordered. Been told the part will be ordered and that they will call me back once it arrives. * Third visit (after 3 weeks) - no one called. I came back to find out that the part was not ordered. Spoke with Kyle, who ordered the part. Been told that Kyle will call me back once the part in arrived. * Fourth encounter (after 3 weeks) - NO ONE CALLED. Came to the dealership and found out that the part is actually at the dealership. Mechanics strike started, and no one could install the part for many weeks (not dealership's fault this time). * Fifth encounter - strike is over, set up a date and installed the part. Talked to Kyle and said that I need to align rear bumper under warranty. Kyle said that he will open a ticked and call me back to set up the date. 5 weeks passed.....do you think Kyle called back? Of course not. Went to Fair Oaks Ford who did everything I needed right away. In conclusion, think twice before taking your business to Westfield Ford More

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Westfield made purchasing an easy decision. Let them know I was looking into a new explorer st and within 20 minutes brought 2 trucks to my job. Showed me both on the curb and nick was incredibly knowledgeab I was looking into a new explorer st and within 20 minutes brought 2 trucks to my job. Showed me both on the curb and nick was incredibly knowledgeable about every option on the trucks. By the time i got off work and to the dealer, they had me out in less than 20 minutes. Definitely the only place my family buys vehicles, but more importantly when I refer friends I know they will get the same amazing treatment. Thank you for putting the customer first and the safety protocols your taking. More

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