Amen Ali

Horrible car-buying experience from beginning to end. I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to sign a new contract. Somehow, the numbers went from them wanting approximately $50 more per month to later offering a payment approximately $70 less per month. When I refused to sign another contract, I received a phone call from someone identifying himself as the “CEO,” who told me that if I did not return the vehicle or sign a new contract, the police would be called. This made an already stressful situation even worse. I eventually signed the new contract. Unfortunately, the problems did not stop there. I had to bring my BRAND-NEW vehicle to their service department because the air conditioning was not working. They kept my vehicle for several days, ordered the necessary part, and repaired the air. However, when I picked it up, I immediately discovered additional problems: the GOAT Modes were no longer working, the gear shifter was not properly positioned, my USB chargers were not working, and my dash had been scraped up. What was most disappointing was the response afterward. I did not feel that correcting these issues was treated as a priority, even though they occurred after my vehicle had been serviced there. I finally took my vehicle to Napleton in Oak Lawn, and the difference in customer service was remarkable. They fixed the problems, communicated with me throughout the process, and most importantly, I felt heard. Buying a brand-new vehicle should have been an exciting experience. Instead, this entire process became unnecessarily stressful and frustrating. Based on my personal experience with both the sales and service departments, I would not choose to purchase another vehicle here. More

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Eric did a Fantastic Job with my Ford Edge. He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S More

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Friendly, knowledgeable, great service, great Sales Rep Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus! Amen Ali, great dealership owner, Mike, great Finance Director, Victor. We came on a recommendation & left with a vehicle. Service plus! More

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Carm and Amen are the best people in the Car business. My family has been going to Westfield Ford for years and will continue because of the way we are treated. My family has been going to Westfield Ford for years and will continue because of the way we are treated. More

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I had a great experience they where very helpful with what I was looking for and they make it work what I was looking for and they make it work More

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I purchased a new plug-in hybrid Escape from Westfield. Russ Brown made the sale simple and financing helped me with a discount. The staff detailed the car nicely and I am very happy with my new Ford. Russ Brown made the sale simple and financing helped me with a discount. The staff detailed the car nicely and I am very happy with my new Ford. More

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Very professional and easy to work with. Negotiations were surprisingly easy and simple. Amen, the salesman was very knowledgeable and personable. Negotiations were surprisingly easy and simple. Amen, the salesman was very knowledgeable and personable. More

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Very informative and helpful! Our sales rep was courteous and detailed, every step of the process- Thank you!!! Our sales rep was courteous and detailed, every step of the process- Thank you!!! More

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Very helpful courteous helped me pick out the car that’s right for me and worked with me to get the best deal right for me and worked with me to get the best deal More

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5 ⭐️ Awesome staff Sale person very professional and informative to our needs I highly recommend Westfield ford and informative to our needs I highly recommend Westfield ford More

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