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Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.8
120 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 73 service reviews

February 24, 2026

Although I didn't purchase my vehicle there, they were extremely helpful with their time & patience. Would go there for service for sure. More

by malogreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for the kind words! It is wonderful to hear that the patience and time provided made such a positive impression. While a purchase didn't happen this time, we truly appreciate the recommendation and look forward to assisting you in the future.

February 22, 2026

The dealership is local n I have done service with them bf they became Walt Massey excellent customer service More

by cwbiggen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty McCain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridgette Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve trusted us for so long, and that you continue to receive excellent customer service. We truly appreciate your loyalty and support, thank you for being a part of our family!

February 19, 2026

I was very impressed with the amount of time it took to resolve the issue. Also with the ability to monitor my service in the app. Everyone was very helpful and polite. More

by cathymartin1028
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
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Feb 20, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you were impressed with the quick resolution, the ability to track your service through the app, and the helpful, polite care from our team. We truly appreciate your trust in us!

February 16, 2026

Walt Massey's service department was professional , always updating the process so I knew what was happening. More

by Aand_09
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trenton Cooley
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Feb 16, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear our service department kept you informed and provided professional care throughout the process. We truly appreciate your trust in us!

February 16, 2026

Very good experience. Everyone was pleasant. My service was quick and the team kept me informed and made recommendations for upcoming service. More

by STANFORDAMY
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear your visit was pleasant, your service was completed quickly, and our team kept you informed with helpful recommendations. We truly appreciate your trust in us!

February 09, 2026

Prompt and professional My appointment was at 7:30 and I told them that I needed to be at work for 8:30. They were finished by 8:15. She told me to come back at anytime for my free car wash.?? More

by tscamardoarmins
Recommend Dealer
Yes
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Feb 12, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear our team was prompt and professional and made sure you were finished in time for work. We truly appreciate your trust in us and look forward to seeing you again soon!

February 05, 2026

Great service, great people! Associates meet you with a smile are very friendly and go out of their way to help you. More

by Jurochester3rd
Recommend Dealer
Yes
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Feb 05, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind words. We’re glad to hear our team made you feel welcome and went the extra mile to help. We truly appreciate your trust and support!

January 29, 2026

Taking 2 and half plus hours to put 4 new tires on. 8am -10:47 and the still got 1 tire to put on More

by Jackiew682
Recommend Dealer
No
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Jan 29, 2026 -

Walt Massey Chevrolet Franklinton responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Steve Boyd, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (985) 295-4966.

January 28, 2026

Friendly Very friendly They were very friendly and courteous I had a good experience there More

by justinmthompson1980
Recommend Dealer
Yes
Employees Worked With
Trent, Kelly, Krystal
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Jan 29, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear our team was very friendly and courteous and that you had a good experience with us. We truly appreciate your trust.

January 26, 2026

Great experience from start to finish Great experience from start to finish. All of the staff made me feel welcome and they did great work. More

by trentcooley
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trenton Cooley
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Jan 28, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that our team made you feel welcome while delivering great work. We truly appreciate your trust in us.

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