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Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.8
181 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 109 service reviews

June 24, 2026

They got me in quick figured out my problems and got me on my way. Hasslefree will be back! More

by takemyaddress
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trenton Cooley
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June 21, 2026

Excellent service and extremely friendly and nice staff The service was an overall 10/10 experience!! More

by shonqualyal.henderson5
Recommend Dealer
Yes
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Jun 22, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your wonderful feedback! We’re thrilled to hear you received excellent service and that our staff was friendly and welcoming throughout your visit. Knowing your experience was a 10/10 means a great deal to us, as providing exceptional customer service is always our goal. We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future!

June 21, 2026

Nice It didn't take long. They got the job done. I have no complaints Very helpful More

by LYNN_TO_WIN
Recommend Dealer
Yes
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Jun 22, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback! We’re thrilled to hear your service was completed quickly and that our team got the job done efficiently. Providing helpful, timely service is what we strive for every day. We’re especially glad to hear you have no complaints and found our team helpful throughout your visit. Thank you for your support and for choosing us—we truly appreciate your business!

June 19, 2026

I came in for an oil change. The estimate was $70 for oil and oil filter change. Was told my engine air filter required changing as well as the cabin air filter and the wiper bla More

by c_luper
Recommend Dealer
No
Employees Worked With
Wayne
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June 19, 2026

Convenient The people I talked to were very respectful and helpful. I enjoyed the video walk through. More

by masonblackmon
Recommend Dealer
Yes
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Jun 19, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback! We’re thrilled to hear you found the experience convenient and that our team was respectful and helpful throughout your visit. Providing clear communication and excellent customer service is always our goal. We’re especially glad you enjoyed the video walk-through. It’s a great way to keep our customers informed and provide added transparency during the service process. Thank you for your support and for choosing us—we truly appreciate your business!

June 16, 2026

Dropped off and was ready at the time given. Excellent Service And positive attitudes. I love the Walt massey team. More

by KBOALMANN
Recommend Dealer
Yes
Employees Worked With
Wayne and lance
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Jun 17, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind words! We’re thrilled to hear your vehicle was ready when promised and that you received excellent service from our team. Positive attitudes and delivering on our commitments are things we take pride in every day. It means a lot to hear that you love the Walt Massey team. We truly appreciate your support and look forward to serving you again in the future!

June 16, 2026

Everyone is exceptional and friendly! ! Purchased car Friday and general manager is very hands on at this dealership. Emily the sales person is terrific More

by REBECCA.YATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
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Jun 17, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. It’s wonderful to know that everyone was friendly and welcoming, and that the hands-on involvement of our General Manager helped make your purchase experience even better. We’re especially glad Emily took great care of you. She’s a valued member of our team, and we’ll be sure to share your compliments with her. Thank you for choosing us, and congratulations on your new vehicle!

June 16, 2026

Clean, comfortable waiting area. Oil change service quick and I like that they keep me updated on my service job. A+ on video. More

by JOWENS8199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a lady and another man at desk in service area but didn't get their names.
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Jun 17, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback! We’re thrilled to hear you enjoyed our clean and comfortable waiting area and that your oil change service was completed quickly. Keeping our customers updated throughout the service process is important to us, and we’re especially glad you found the service video helpful. Thank you for the A+ rating and for choosing us—we truly appreciate your support!

June 16, 2026

Call to explain issue and time constraints. Wayne said bring it and we will get it done. I love the confidence AND commitment. And they absolutely did get it done within 24 hours. Thank you! More

by M_cagley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne in service
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Jun 17, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your wonderful feedback! We’re thrilled to hear Wayne’s confidence and commitment gave you peace of mind from the very beginning. When time is critical, it’s important to have a team you can count on, and we’re glad Wayne and our service team delivered on their promise. It’s great to know your vehicle was completed within 24 hours and that the experience met your expectations. We truly appreciate your trust and support. Thank you for choosing us!

June 13, 2026

Prompt and professional. Trent went above and beyond to find a tire to meet my budget and needs. Shannon made the arrangements including picking up my car, having it serviced More

by STANFORDAMY
Recommend Dealer
Yes
Employees Worked With
Shannon and Trent
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Jun 17, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your wonderful feedback! We’re thrilled to hear our team provided such an exceptional experience. Finding the right tires to fit both your needs and budget, while also coordinating pickup, service, installation, and delivery, is exactly the kind of customer care we strive to provide. We’re especially glad our team was able to take the pressure off your day so you could focus on your work while we took care of your vehicle. Thank you for recognizing their dedication and professionalism. We truly appreciate your support and thank you for choosing us!

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