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Walt Massey Chevrolet Franklinton

Franklinton , LA

4.9
70 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 38 service reviews

October 11, 2025

They were very pleasant and took very good care of my tahoe thank you very More

by lindagay19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2025

Quick and easy. Scheduled online. Brought my Blazer in, left and returned when ready. Perfect! More

by myfiveboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad the online scheduling and service process was quick and easy for you. Enjoy your Blazer, and we look forward to helping again next time!

September 18, 2025

best place to bring car for repairs, fast easy if they find other things that need attention Trent will let you know More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sales emily martin#5 star
Sep 22, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to hear Trent and the team took great care of you with fast, easy service and clear communication. We appreciate your trust and look forward to helping with your repairs anytime!

September 12, 2025

Mrs Emily and mgr. Steve went out of their way to help me with my problem. Couldn’t ask for any better assistance, they were very knowledgeable and kind. All my dealing More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad to hear Emily and Steve went above and beyond to take care of you. It’s wonderful knowing their knowledge and kindness made such a strong impression. Thank you for sharing your experience—your kind words mean a lot to the team!

September 11, 2025

The staff is friendly but professional. They listen to the issues you’re having with your car. They call promptly when your car is ready and go over the repairs that was needed. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear our staff made the process easy by listening, keeping you updated, and clearly explaining the repairs. That level of care is exactly what we aim to provide every visit!

September 05, 2025

It was fine with the exception I was not informed there was a delay while waiting on an air filter to be delivered. My oil change was 2 1/2 hours. More

by Ayork13776
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Ashe
Sep 05, 2025 -

Walt Massey Chevrolet Franklinton responded

We appreciate your feedback and apologize for the delay and lack of communication during your visit. Keeping you informed is important, and we’ll use your comments to improve for the future.

September 04, 2025

Kate is always friendly and kind. I’ve never had a negative experience when dealing with her at the Franklinton Massey Chevrolet dealership. More

by c_luper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tori
Sep 04, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate consistently provides such friendly and kind service. It’s wonderful knowing she helps make every visit to Franklinton a positive experience!

September 04, 2025

Best place to bring your car to for service, nice people, fast and courteous to all More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Martin Salesperson
Sep 04, 2025 -

Walt Massey Chevrolet Franklinton responded

So glad to hear you had a smooth and friendly service visit! Our team works hard to provide quick, courteous care, and it’s great to know we hit the mark.

September 02, 2025

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trenton Cooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

September 01, 2025

Very easy to work with. I was treated with utmost respect and professionalism. Thank you for being here for us. Great service! More

by kmickeyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad you felt respected and well taken care of. Providing professional, friendly service is always our goal—thank you for the kind words!

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