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Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.8
231 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 231 reviews

July 30, 2026

Great service team and quick work! We really appreciate having a hometown dealership that has a service department that can get you in and out like Walt Massey's Service Department doe More

by ktynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind words! We're honored to be your hometown dealership and are thrilled to hear you had a great experience with our service team. Providing quality service while getting our customers back on the road quickly is always our goal. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your business and look forward to serving you for many years to come!

July 30, 2026

Hopefully I never need to go back. .. Prices are out of sight 1500 Dollars when you're on Disability... More

by captstorman
Recommend Dealer
No
Employees Worked With
Had to have 2 new compters put in truck and have them flashed for both of them computers......
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Jul 30, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your recent service experience. We understand that unexpected repair costs can be frustrating, and we'd appreciate the opportunity to learn more about your visit. Our Service Manager, Trenton Cooley, would be happy to speak with you directly to discuss your concerns and answer any questions you may have. Please feel free to contact him at (985)839-3535 or by email at trentoncooley@waltmassey.com at your convenience. We value your business and hope to have the opportunity to speak with you soon.

Jul 30, 2026 -

captstorman responded

My issue is not the price, the issue is my AC was working when I dropped the truck off , picked up my truck and the AC not working when I dropped off the truck to replace computers and get them fashed.

July 29, 2026

Dealership provided me a ride home and back when service was complete! Overall excellent experience! More

by bmurray5510
Recommend Dealer
Yes
Employees Worked With
Wayne Keen
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Jul 30, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience! We're so glad to hear our team was able to provide you with a ride while your vehicle was being serviced and that your overall experience was excellent. We strive to make every service visit as convenient and stress-free as possible for our customers. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again in the future!

July 29, 2026

Great people to work with and very good and their jobs. Would highly recommend their service department to anyone More

by Braeden Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Keen
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Jul 30, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team and found our service department to be professional and efficient. Providing exceptional service that our customers can confidently recommend is what we strive for every day. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again in the future!

July 28, 2026

Ty McCain was very knowledgeable and helpful in helping decide on a vehicle for my needs, Stephen Brown guide us through financial planning in a timely manner. More

by melaneeberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty McCain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience! We're so glad to hear our team helped you find the right vehicle for your needs and guided you through the financing process in a timely, stress-free manner. Providing knowledgeable service and making the buying experience as smooth as possible is always our goal. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again in the future!

July 27, 2026

I was so desperate to hurry up and get back into a vehicle. I couldn’t be more happier with how things went. I was extremely satisfied with the customer service I received everything went very smoothl More

by dspears2448
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your heartfelt review! We're truly honored to hear that we could help you get back into a vehicle and make the entire process smooth and stress-free. Helping our customers find the right vehicle at the right payment while providing clear communication and exceptional service is exactly what our team strives for every day. Congratulations on your new vehicle! Thank you for trusting Walt Massey and for recommending us to others. We sincerely appreciate your kind words and look forward to being here for all of your future sales and service needs.

July 27, 2026

Communication was bad the time they kept my truck was 2 1/2 days with no calls to do a hour of work But they fixed the problem and apologized for the inconvenience More

by gwinette_vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the longer-than-expected wait during your visit. We understand how important it is to keep our customers informed throughout the service process, and we appreciate you bringing this to our attention. We're glad our team was able to resolve the issue with your truck and apologize for the inconvenience. Thank you for giving us the opportunity to make things right, and we hope to provide you with a smoother experience the next time you visit Walt Massey.

July 26, 2026

Great dealership to have your vehicle serviced at always take care of me Awesome and fantastic More

by takemyaddress
Recommend Dealer
Yes
Employees Worked With
Yes
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Jul 27, 2026 -

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind review! We're thrilled to hear that you consistently have a great experience with our service department. Providing reliable, friendly service and taking great care of our customers is what we strive for every day, and we're glad we've earned your trust. We truly appreciate your continued support and your confidence in Walt Massey. Thank you for choosing us to service your vehicle—we look forward to seeing you again on your next visit!

July 25, 2026

Quit sending me emails I have asked many times and you keep sending them. STOP sending More

by billy.appel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 25, 2026

The lady was fantastic to work with but the service manager was not as inclusive as I thought he should be. I brought in my Toyota Rav 4 for oil change and also my sons dodge ram 1500 truck for oil cha More

by dg4
Recommend Dealer
No
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