Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for sharing your feedback about your recent sales visit at Wally's Nissan of Latham. We're pleased to hear that your experience working with John Capelli was enjoyable and that he was able to provide all the necessary documents efficiently. However, we also understand that the wait time you experienced when signing the contract was longer than expected, and we apologize for any inconvenience this may have caused. We constantly strive to improve our process efficiency, and your feedback is invaluable in helping us identify areas where we can enhance our service. We're glad that despite the wait, everything was successfully completed, and we truly appreciate your patience and understanding during the process. Your willingness to recommend us is a testament to the efforts of our staff, and we are grateful for your support. If there's anything more we can do to assist you or if you have any further feedback, please don't hesitate to let us know. Your satisfaction is very important to us, and we are committed to ensuring a smoother experience for all our customers in the future. Thank you once again for choosing Wally's Nissan of Latham, and we look forward to serving you again. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Alicia, Thank you so much for taking the time to leave such a wonderful review of your experience at Wally's Nissan of Latham. We are thrilled to hear that you found our service to be quick, our salespeople helpful and attentive, and our overall process thorough. Your positive feedback on the service price transparency, workmanship, service time, and communication is particularly gratifying for our team. We are also delighted to know that you would recommend us to others. Our staff, including Eric Messier, Phil Gagliardi, and Kelly Vincent, work hard to provide a top-notch service experience, and it's great to see their efforts recognized in your review. Your recommendation is the highest compliment we can receive, and we are truly grateful for it. We strive to maintain high standards in every aspect of our service, and it's rewarding to know that this has been reflected in your visit. If there is anything more we can do for you in the future, please do not hesitate to reach out. Thank you once again for choosing Wally's Nissan of Latham, and we look forward to the opportunity to serve you again. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Brian, We appreciate you taking the time to share your experience with us at Wally's Nissan of Latham. We deeply regret the confusion and inconvenience caused during your recent visit regarding the Altima lease special. Learning that you felt subjected to a bait-and-switch scenario is concerning, as this is certainly not how we operate. We realize how frustrating it must have been to arrange time off work, only to discover that the vehicle you were interested in did not qualify for the advertised special. This kind of miscommunication goes against our values of transparency and integrity. Rest assured, we are taking steps to enhance our communication, especially with our online team, to ensure all details regarding our promotions and inventory are precise and clear. We did our utmost to offer you a satisfactory alternative, yet we understand your disappointment in not receiving the original deal promised. Your feedback is crucial to us and plays a significant role in refining our customer service. Your candid comments are truly valued, and we're sorry that we weren't able to fulfill your expectations this time. Should you wish to discuss this further or need any further assistance, please feel free to reach out to us at (518) 250-4380. Kind regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you for sharing such a positive review of your recent experience at Wally's Nissan of Latham. We are thrilled to hear that you found our sales manager to be very good and appreciated the transparency throughout your car buying process. It's wonderful to know that our efforts in maintaining clear and honest communication have resonated with you. We also take pride in our car detailing service, so we're glad that this aspect of your experience met your expectations. Our team, including Eric Elky, strives to ensure that every aspect of the sales process is smooth and satisfactory for our customers. Your willingness to recommend our dealership is a great honor for us. We are committed to maintaining these high standards in all our customer interactions. Should you need any further assistance or have any more feedback, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future. Thank you again for choosing Wally's Nissan of Latham. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you so much for your fantastic review of your experience with Wally's Nissan of Latham. We are absolutely delighted to hear that you found our service fast, easy-going, and very helpful. It's especially gratifying to know that our commitment to great customer service contributed to your wonderful experience. Your positive feedback and willingness to do more business with us in the future is the highest compliment we can receive. We're thrilled that Jack Albertin was able to make your leasing process enjoyable and stress-free. Our team members, like Jack, are dedicated to providing the best possible experience for each customer. We truly appreciate your recommendation and look forward to the opportunity to serve you again. If there is anything more we can do to assist you or enhance your future experiences with us, please don't hesitate to reach out. Thank you once again for choosing Wally's Nissan of Latham, and we eagerly await your next visit. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you so much for your excellent review and for taking the time to share your experience with Bryan Vasseur at Wally's Nissan of Latham. We are absolutely delighted to hear that Bryan represented our dealership so well and that his polite, respectful, and competent approach made your car-buying experience a pleasure. We understand that purchasing a car can sometimes be a stressful experience, often exacerbated by aggressive sales tactics. It's heartening to know that Bryan's professionalism and courteous demeanor stood out and positively contributed to your overall experience. Your kind words and recommendation mean a great deal to us. We're committed to ensuring that all our customers receive the same level of quality service you experienced with Bryan. Should you need any further assistance or if there's anything more we can do to enhance your experience with us, please don't hesitate to contact us. We look forward to the opportunity to serve you again. Thank you once again for choosing Wally's Nissan of Latham, and for placing your trust in us and in Bryan. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Gaitre.luckham, We're thrilled to receive your 5-star review! It's wonderful to hear that you received excellent service and found our team, especially Jeff and Jack, to be very helpful and patient. Thank you for recommending us, and we look forward to your next visit! Best wishes, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello NAZAFZALNY, Thank you for your positive feedback! We're glad to hear that our approach at Wally's Nissan of Latham, especially with Bryan Vasseur, was to your liking - non-pushy and attentive to your needs. It's great to know you had a good experience with us. We're here for any future needs you might have. Thanks for choosing us! Best, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Pamela, Thank you for your glowing review! We're thrilled you had a delightful experience with Eric Elky at Wally's Nissan of Latham. His knowledge and personability are indeed assets to our team. It's great to hear he made your Sentra purchase so seamless. If you need any further assistance, feel free to reach out. We look forward to serving you again. Warm regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Bri Lopez, Thank you for taking the time to share your feedback! We're delighted to hear that you had an amazing experience with our team at Wally's Nissan of Latham. It's great to know that you appreciate the excellent customer service and the best deals we strive to provide. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share. We value your trust and recommendation, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham