Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello tinamarrero360, Thank you so much for sharing your experience and for the outstanding review! We're delighted to hear that your car buying experience with us at Wally's Nissan of Latham was the best you've ever had. Hearing that John was very polite and knowledgeable, and that Nikkie Traficante (Glover) contributed to making your experience smooth and enjoyable means a great deal to us. Your satisfaction with the vehicle you purchased and the customer service you received is our top priority. We're thrilled to have met your expectations in these areas. We appreciate your recommendation and are here to support you with any future needs. Thank you again for choosing us, and we look forward to the opportunity to serve you again. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello 1532BARCLAYPL, Thank you for the wonderful review! We're thrilled to hear that your service experience with us at Wally's Nissan of Latham was fantastic and that Steven Ranaudo played a key role in getting you into the car you wanted. Your high marks in sales price transparency, trade-in experience, purchase time, and finance experience are greatly appreciated. It's our goal to make every customer's buying experience as smooth and enjoyable as yours. We're honored by your recommendation and pleased to know that you would highly recommend Steve and our dealership. If there's anything more we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello ndrtaker28, Thank you for taking the time to review your leasing experience at Wally's Nissan of Latham. We're pleased to hear that after tough negotiations, Eric Elky and John Capelli were able to assist you effectively, resulting in a satisfactory transition to a new lease for your wife's vehicle. It's great to know that you're happy with your new Pathfinder and that your overall experience with our sales and finance teams met your expectations, as reflected in your ratings for sales price transparency and finance experience. We appreciate your recommendation and are proud to have you as a Wally’s customer. If there's anything more we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Jdames8499, Thank you for your glowing 5-star review! We are thrilled to hear that your experience at Wally's Nissan of Latham was fast, efficient, and that Ram Totaram went above and beyond to assist you. Your positive feedback on the service price transparency, workmanship, service time, and communication is greatly appreciated. It’s our goal to provide exceptional service, and we're delighted to know that Ram's efforts contributed to your satisfaction. We're honored by your recommendation and are proud to have earned your trust. If there's anything more we can do for you or any additional feedback you'd like to share, please don't hesitate to contact us. We look forward to serving you again in the future. Warm regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello nadia_nowak9, Thank you for sharing such a wonderful review! We're absolutely delighted to hear that Bryan Vasseur provided you with an informative, patient, and all-around wonderful experience at Wally's Nissan of Latham. It's great to know that his readiness to answer questions and his extensive knowledge about Nissan vehicles made your visit both educational and enjoyable. We also appreciate your recognition of the warm and welcoming atmosphere created by Bryan and the rest of our team, including Nikkie Traficante (Glover), Jeff Nadim, and Briannah Soza. It's our goal to make every visit memorable and we're thrilled to hear you're looking forward to your next stop at the dealership. Thank you for your recommendation and kind words. We're here for any help you need in the future and can't wait to welcome you back. Warm regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello BSCABL, Thank you for your 5-star review! We're thrilled to hear that Jack Albertin provided you with great, no-nonsense service and took very good care of you during your leasing process at Wally's Nissan of Latham. It's also wonderful to know that everyone on our team was friendly and helpful. We appreciate your recommendation and are glad to have met your expectations. If there's anything more we can do for you or any further feedback you'd like to share, please feel free to contact us. We look forward to your next visit. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Nkbp31, Thank you for your fantastic 5-star review! We're thrilled to hear that your experience with Mike and Jeff at Wally's Nissan of Latham was amazing and made your car buying process for your mom so easy, especially right before Christmas Eve. It's great to know that not only the purchase but also the service experience for the interior and exterior extended warranty met your expectations. We appreciate your recommendation and are delighted that we could assist in finding the perfect car for your mom. Our team strives to make every customer's experience smooth and enjoyable, and we're glad we could do just that for you. If there's anything else we can do to enhance your experience with us, please don't hesitate to reach out. We look forward to welcoming you and your mom back in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello CHRISTINANILES83, Thank you for your 5-star review and for highlighting your quick, easy, and understandable experience at Wally's Nissan of Latham. We're delighted to hear that Jack Albertin was great in showing you a variety of options and that our financial team was informative and pleasant. We appreciate your recommendation and are pleased to know that our team's knowledge and attentiveness made a positive impact on your visit. Our goal is to provide a seamless and enjoyable experience for every customer. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello frank3570, Thank you for your excellent review and for being a loyal Nissan customer over the years. We're thrilled to hear you found our dealership at Wally's Nissan of Latham to be polite, prompt, and efficient. It's also great to know our clean, modern facility with the latest technology added to your positive experience. We appreciate your recognition of our team members, including Eric Messier, Phil Gagliardi, Kelly Vincent, and Ram, and are glad that their service contributed to your high ratings in price transparency, workmanship, service time, and communication. Thank you for recommending us. We look forward to continuing to serve you in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you for sharing your feedback on your recent service visits at Wally's Nissan of Latham. We're pleased to hear that you have had positive interactions with our staff and appreciate your kind words about Eric Messier, Phil Gagliardi, and Kelly Vincent. However, we are concerned to learn about the recurring issues with your vehicle. It's understandably frustrating to have your car in the shop multiple times, especially within a short period of ownership. We apologize for any inconvenience this has caused and are committed to addressing your concerns effectively. We take your feedback seriously and will look into the repeated problem that was previously addressed in September. Our goal is not only to provide excellent customer service but also to ensure the reliability and performance of your vehicle. We value your satisfaction and are glad to know that you would still recommend our dealership. Please rest assured that we are here to support you and will do our utmost to resolve the issue to your satisfaction. If you have any further questions or need additional assistance, please feel free to reach out to us. Your continued trust in our service is important, and we look forward to the opportunity to serve you better in the future. Thank you for choosing Wally's Nissan of Latham. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380