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Wally's Nissan of Latham

Latham, NY

4.6
2,981 Reviews

976 New Loudon Rd

Latham, NY

12110

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2,981 Reviews of Wally's Nissan of Latham

March 06, 2024

This was my second time purchasing a car from this dealership and again it was a very positive buying experience. My salesman Mike Costello was super knowledgeable, friendly and had a more laid back a More

by Monroea584
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim, Michael Costello
Mar 08, 2024 -

Wally's Nissan of Latham responded

Hi Monroea584, Thank you so much for taking the time to share your wonderful experiences with us – we're thrilled to be your go-to dealership! It's great to hear you've consistently had positive interactions, and we're so happy Mike and Jeff provided excellent service. We'll let them know about your kind words. We look forward to serving you and your family for years to come! The Team at Wally's Nissan of Latham (518) 278-0766

March 03, 2024

Very understanding and helpful in letting me know what I need and has to be done with my Truck to get fix . Thank you very much. More

by CRIVELLICHARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi, Kelly Vincent
Mar 08, 2024 -

Wally's Nissan of Latham responded

Hi Charles, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our team understanding and helpful in explaining what needs to be done with your truck. It's great to know we provided clear communication, and we'll be sure to let Phil and Kelly know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

February 28, 2024

Jack took really good care of me. Looking forward to working with him when the time is right More

by tyjohnson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack Albertin
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi tyjohnson, We're so happy to hear that Jack provided you with excellent service! Thank you for sharing the positive feedback – we'll be sure to let him know. We look forward to working with you again in the future. The Team at Wally's Nissan of Latham (518) 278-0766

February 27, 2024

Quick, friendly, professional service. Brought my truck back cleaner than before I dropped it off. More

by JJACOBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Phil Gagliardi, Kelly Vincent
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi JJACOBY, Thank you so much for taking the time to share your great experience! We're thrilled that you found our service to be quick, friendly, and professional. We're also delighted to hear that your truck was returned sparkling clean – it's the little things that matter! We'll be sure to let Eric, Phil, and Kelly know about your kind words. The Team at Wally's Nissan of Latham (518) 278-0766

February 27, 2024

The service people are very friendly and willing to help you in any way. I had questions about my Rogue and they willingly checked it for me. My service was finished in a timely manner. More

by SRBORACLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi SRBORACLE, Thank you so much for the wonderful feedback! We're so happy to hear that our service team was friendly, helpful, and provided you with timely service. It's great you felt your questions were addressed, and your experience went smoothly. We'll be sure to share your kind words with Eric! The Team at Wally's Nissan of Latham (518) 278-0766

February 23, 2024

Great customer service from the service specialist and they were able to explain everything I needed to do to my car! I am a very satisfied customer!! More

by MARGARITS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Phil Gagliardi, Kelly Vincent
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hi Margarits67, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our service team provided excellent customer service and explained everything clearly. It's always our goal to make our customers feel informed and satisfied. We'll be sure to pass along your compliments to Eric, Phil, and Kelly! The Team at Wally's Nissan of Latham (518) 278-0766

February 15, 2024

The transaction went very smoothly The staff was attentive caring and answered all my questions. More

by mmarotta83
Recommend Dealer
Yes
Employees Worked With
Jack Albertin, Jack Albertin
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello mmarotta83, Thank you for your excellent review! We're thrilled to hear that your transaction for leasing a new vehicle at Wally's Nissan of Latham went smoothly and that you found our staff, especially Jack Albertin, to be attentive, caring, and helpful in answering all your questions. Your recommendation means a lot to us, and we're glad we could provide you with a positive experience. We pride ourselves on our team's competence and dedication to customer service. If there's anything more we can do for you or any further questions you have, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

February 13, 2024

Great experience. No pressure and everything was explained clearly and accurately. When I do my next service on my Nissan, or purchase another one in the future, I wi More

by cjmiller427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello cjmiller427, Thank you for your positive feedback and the 4-star rating! We're delighted to hear about your great experience at Wally's Nissan of Latham, especially that you found our approach pressure-free and appreciated the clear and accurate explanations provided by our team, including Phil Gagliardi. Your recognition of our service price transparency, workmanship, service time, and communication is greatly appreciated. It's our goal to ensure every customer feels informed and comfortable throughout their visit, whether for service or a purchase. We're honored by your intention to return for future services and potential vehicle purchases. Ensuring professional and customer-oriented experiences is at the heart of what we do. If there's anything more we can do for you or any further questions you have, please don't hesitate to reach out. We look forward to welcoming you back in the future. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

February 09, 2024

This was our first time with Wally's and John helped us with purchasing our car. He was calm, kind and professional. He is just starting out, but I think he will be a great representative for Wally's. The More

by FOURHIM4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikkie Traficante , Steven Ranaudo, John Capelli
February 07, 2024

I got my Sentra at Wally's last May when I desperately needed a car. The car was delivered the next day and has been great. The sales and service departments are friendly and professional and do a first r More

by jongriffin6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Gregory, Ram in service., Mike Skinner, Nikkie Traficante
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello jongriffin6, Thank you for your glowing 5-star review! We're thrilled to hear about your positive experience with your Sentra purchase from Wally's Nissan of Latham last May and your satisfaction with both our sales and service departments. Knowing that Mike Skinner, Nikkie Traficante (Glover), Dante Gregory, and Ram in service provided you with friendly and professional service fills us with pride. Your feedback on service price transparency, workmanship, service time, and communication is greatly appreciated. It's our goal to maintain a high standard of service that ensures our customers feel valued and satisfied. We're honored by your recommendation and are here to continue providing first-rate service whenever you need it. If there's anything more we can do for you or any additional feedback you'd like to share, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

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