Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello Kadian, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an excellent and customer-focused experience during your visit to Wally's Nissan of Latham. Providing professional yet friendly service and understanding your needs are top priorities for us. If you ever have any specific comments or suggestions on how we can continue to meet and exceed your expectations, please don't hesitate to let us know. Your feedback is highly valued, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello Adriconnors, Thank you for sharing your positive experience with us! We're thrilled to hear that you received outstanding customer service from the moment you arrived and throughout the entire process of leasing your vehicle at Wally's Nissan of Latham. If you have any additional comments or if there's anything specific that stood out to you during your experience, feel free to let us know. We appreciate your recommendation, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello Kelly Ginter, Thank you for sharing your experience with us! We're glad to hear that our team at Wally's Nissan of Latham was hands-on and assisted you with your situation. We appreciate your feedback about the focus on buyout vs. a new lease, and we'll take that into consideration for future improvements. If you ever have more insights to share or if there's anything specific you'd like us to know, feel free to reach out. We value your recommendation and are pleased to hear that you love your car. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you taking the time to share your feedback about your recent experience at Wally's Nissan of Latham. We're sorry to hear that your experience did not meet your expectations, and we genuinely apologize for any inconvenience. Your concerns about the mechanic's behavior and the unexpected charge for an engine tune-up are noted, and we take them seriously. We will investigate this matter further to understand what occurred and to ensure that such situations are addressed appropriately in the future. Our goal is to provide excellent service and transparent communication, and we regret any lapse in meeting these standards during your visit. We appreciate your feedback as it helps us identify areas for improvement. If you could provide more details or discuss your experience further, please feel free to reach out to us directly. We value your input and would like to work towards resolving any concerns you may have. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you taking the time to share your positive experience with us! It's wonderful to hear that you received prompt and courteous service, and we're glad to know that Phil Gagliardi provided excellent assistance. Your feedback is valuable to us, and we're delighted that we consistently meet your expectations. If there's anything more you'd like to share or if you have any specific comments, feel free to let us know. Thank you for choosing Wally's Nissan of Latham, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that Jack provided you with knowledgeable and no-pressure assistance while looking at pre-owned Sentras. We appreciate your kind words and look forward to assisting you when you're ready to make a purchase. If you have any questions or need further assistance, feel free to reach out. Thank you for considering Wally's Nissan of Latham, and we can't wait to serve you during your future purchase. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with the entire process and that our team provided professional, friendly, and easy-to-work-with service. It's great to know that your car was ready as promised and looked brand new after cleaning. We appreciate your recommendation to friends and family. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with Wally's Nissan of Latham! We're thrilled to hear that Jack was helpful and made the process fast and pleasant for you. If you have any specific comments or suggestions on how we can continue to provide excellent service, please feel free to let us know. We appreciate your recommendation and look forward to assisting you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff's friendliness and efficiency made your visit enjoyable. Your feedback is greatly appreciated. If you ever have more comments or if there's anything specific you'd like to highlight, please don't hesitate to let us know. We value your recommendation and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hi MSOLEK, Thank you for taking the time to share your positive experience with Wally's Nissan of Latham! We're delighted to hear that our service team provided friendly and efficient service for your vehicle. It's great to know that your tires are running smoothly after the fuel induction service. We appreciate your kind words about our service advisors and Kelly Vincent. If you ever have more feedback or if there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Team at Wally's Nissan of Latham