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Wally's Nissan of Latham

Latham, NY

4.6
2,981 Reviews
Call Dealership (518) 288-9593
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976 New Loudon Rd

Latham, NY

12110

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2,981 Reviews of Wally's Nissan of Latham

December 13, 2023

Everyone was friendly and knowledgeable. The service was easily scheduled on the website. The work was done on time. More

by AMANN7359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samir Ishaque
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Mar 07, 2024 -

Wally's Nissan of Latham responded

Dear AMANN7359, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team at Wally's Nissan of Latham provided you with friendly and knowledgeable service. It's great to know that the scheduling process was convenient for you, and we appreciate your feedback on the workmanship, service time, and communication. Samir Ishaque and the entire team are dedicated to ensuring our customers have a top-notch experience, and we're delighted to have met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again. Best regards, The Team at Wally's Nissan of Latham

December 12, 2023

always a pleasure to get work done there have been going to this svc dept for multiple leases More

by AZAKRZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
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Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you've consistently had a pleasant time getting work done at Wally's Nissan of Latham. Your loyalty and feedback are greatly appreciated. If you ever have any specific comments or suggestions on how we can continue to provide excellent service, please feel free to let us know. We value your continued trust and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

December 09, 2023

Every time I go there, they recommend all kinds of things that need to get done….not according to manual. This time they out of god knows where, told me they had to jump start my car 3 times while in servic More

by CUFFKEY32
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Gagliardi
Report | Print
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello, We appreciate you bringing your experience to our attention. We're genuinely sorry to learn about the challenges you faced during your recent visit to Wally's Nissan of Latham. Your feedback highlights concerns about our service recommendations and the communication regarding your vehicle's condition. We understand that it can be frustrating to receive recommendations that may not align with your expectations or the manufacturer's guidelines. We take your concerns seriously and want to assure you that we are committed to addressing them. To provide a more accurate response, could you please provide additional details or specifics about the concerns you've mentioned in your review? This will help us better understand the situation and take appropriate steps to improve our services. Thank you for bringing this to our attention. We value your feedback and look forward to the opportunity to address your concerns. Best regards, The Team at Wally's Nissan of Latham

December 08, 2023

Everyone is always extra kind here. Always see folks being helpful to remedy a problem to get your car back on the road. More

by DARLYNNM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Kelly Vincent
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Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello DarlynnM4, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team at Wally's Nissan of Latham has provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or if there's anything specific you'd like to highlight, please feel free to let us know. We look forward to continuing to serve you and appreciate your recommendation. Best regards, The Team at Wally's Nissan of Latham

December 08, 2023

Pretty much inflated prices, incomplete analysis, and fragments of poor customer service at the service center. More

by JACKOTHE3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Messier, Phil Gagliardi
Report | Print
Mar 07, 2024 -

Wally's Nissan of Latham responded

Hello Jackothe3rd, We appreciate you sharing your recent experience with us. We apologize for any inconvenience you've encountered. Your feedback is valuable, and we would like to learn more about your specific concerns to address them appropriately. Please feel free to contact our service team at (518) 247-6531 so that we can better understand your situation and work towards a resolution. Thank you for bringing this to our attention. Best regards, The Team at Wally's Nissan of Latham

December 03, 2023

Always great service and very professional staff. They don’t try to “sell” you something you don’t need. More

by danhealy26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram Totoram
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December 03, 2023

I went in there with my fiancé for me to purchase a car that I alone was paying for, and the first individual that “helped “us was very abrupt very unprofessional and obviously does not live in the century More

by Tjc2031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nikkie Traficante , ShiAnne Vandenburgh
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November 30, 2023

Bravo Customer Service! Everyone was friendly and portrayed a knowledgeable background especially when asked 'what was the root cause of errors.' More

by Roy.Belvett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
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November 25, 2023

Clean dealership. Mike was easy to work with. When we did the walk around I saw a scratch on the passenger door. Mike had it taken back into the shop and buffed out. More

by richrobin98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Costello
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November 24, 2023

Excellent assistance by Steve and Mike the manager to get thru the little snag we ran into. More

by dacusack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Skinner, Steven Ranaudo
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