Wally's Nissan of Latham

I have a great car shopping experience and good customer service, and the financial service department is excellent and a pleasure to do business with. service, and the financial service department is excellent and a pleasure to do business with. More

The experience we had at your dealership was the best experience I’ve ever had at any dealership! experience I’ve ever had at any dealership! More

The service staff at Wally's that we have had the opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We have 2 recommendations: We suggest that even though it was explained that it's Nissan's policy, it be very beneficial in the long run for the dealership to provide a loaner car at no charge, since the customer is already paying to have their vehicle repaired. The other suggestion we have is that having been in the industry all my life, we never charged our customers for diagnostic fee or for a loaner car. Any diagnostic fee was considered as part of the service/repair. This policy created a wonderful dealer/consumer raport and created many loyal customers that not only returned for their vehicle service, but, also became brand-loyal and purchased vehicles for themselves and family members. Many loyal customers also recommended the dealership to friends. So the little "loss" the dealership may take from free diagnostics and free loaner vehicles came back often 10 fold in the long run. The loaner cars actually give the customer real-time, hands on use of your product and often encouraged them to purchase one for themselves. More

Attentive staff, quick service, great follow up Fair price , and no problems. Would use again. price , and no problems. Would use again. More

Great service, Ram was amazing, always friendly and very helpful, fixed my recall, thank you! helpful, fixed my recall, thank you! More

Always helpful and friendly. I've never had problems with them returning my calls or emails. They're always on top of reaching out to me when I'm due for service or my lease is c I've never had problems with them returning my calls or emails. They're always on top of reaching out to me when I'm due for service or my lease is coming to an end. More

This is a very nice modern service garage. Phil is a nice fellow, responsive to questions. Phil is a nice fellow, responsive to questions. More

Fast service and very helpful. Was able to Fit me in last minute and did my recalls Was able to Fit me in last minute and did my recalls More

Very easy to schedule the appointment, all staff members were pleasant, appreciate the follow up to ensure we are happy were pleasant, appreciate the follow up to ensure we are happy More

Fast service, excellent customer service, video of care to explain issues was a big help. to explain issues was a big help. More