Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ellenyoga9, Thank you so much for the kind words about John and our welcoming team! We're delighted you had such a positive experience at Wally's Nissan of Latham. We take pride in providing top-notch service throughout the car-buying process. If you have a moment, we'd love to hear what made your sales price transparency, trade-in experience, and purchase time less than perfect. Your insights help us continuously improve! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Warrior83dc, Thank you so much for sharing such positive feedback about Jeff, Jack, and your overall experience! We're incredibly grateful you feel our team went above and beyond for you. We're always striving to provide a fully satisfying experience for every customer. If you're comfortable sharing, we'd greatly appreciate any insights into what might have influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience. Your feedback is invaluable as we continuously look for areas to improve. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear davishunter, We sincerely apologize for the miscommunication regarding your trade-in value. It sounds like your experience was frustrating, and we understand why. We strive to be fully transparent with every customer and regret that it didn't feel that way on this occasion. We take your feedback seriously and will use it to refine our processes to ensure better experiences for future customers. Thank you for bringing this to our attention. The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear shellylillian, We're so happy to hear that you had a great overall experience with Phil and our service team! Thank you for the kind words and for recognizing their efforts to provide quick and reliable service. We always strive for top-notch service in every aspect. Would you mind sharing a bit more about what might have impacted your ratings for service price transparency, workmanship, and service time? Your feedback helps us pinpoint areas for further improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Fool4asong, Thank you so much for the fantastic feedback - we couldn't be happier! We're thrilled that Phil exceeded your expectations, and we appreciate you recognizing his knowledge and professionalism. It means a lot that you were so pleased with the speed and quality of your service. We always strive to provide top-notch experiences for our customers! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear spdundo, Thank you so much for sharing your wonderful experience! We're absolutely thrilled that Steve and our sales team provided you with top-notch service. Their knowledge and courtesy are essential in making the car-buying process amazing for our customers. We're so happy you had such a positive overall experience. We truly appreciate your recommendation and look forward to welcoming you back to Wally's Nissan of Latham! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Tyler, Thank you so much for your positive feedback. We're truly delighted that our team, especially Nikkie, Eric, Steven, and Kelly, were helpful and understanding. It means a lot that we were able to work with you to stay within your budget. We're always striving to improve, so if you have any specific suggestions on how we could further enhance your experience please don't hesitate to share! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear LALBEE, Thank you so much for your fantastic feedback! We're incredibly proud of Steven and our entire team for providing you with top-notch service throughout your car purchase. We're so happy you had a smooth experience with pricing, the purchase process, and our finance team. It sounds like you're loving your new Nissan Maxima! We truly appreciate you recommending our dealership! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear SADIEMARVELLI, Thank you so much for sharing your positive feedback! We're so glad that our loaner car program was helpful during your vehicle's repair. We always strive to provide top-notch service, and we appreciate your comments on our pricing, workmanship, and service time. If there's anything we can do to make your future experiences even better, please don't hesitate to let us know! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766