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Wally's Nissan of Latham

Latham, NY

4.6
2,981 Reviews
Call Dealership (518) 288-9593
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976 New Loudon Rd

Latham, NY

12110

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2,981 Reviews of Wally's Nissan of Latham

April 27, 2024

Jack was great! Very nice and professional, was, went in Saturday and walked out Tuesday with my new car. Never thought it could be done! Thanks Jack! More

by LB8410
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Jeff Nadim, Jack Albertin
Report | Print
Apr 30, 2024 -

Wally's Nissan of Latham responded

Hello LB8410, Thank you for taking the time to share your experience at Wally's Nissan of Latham. We're thrilled to hear that Jack provided you with excellent service and helped you walk out with your new car in just a few days! It's great to know that Jack was professional, nice, and efficient throughout the process. We're proud to have him as part of our team. We're also glad to hear that you found the purchase time quick and the finance experience satisfactory. We appreciate your recommendation and your kind words. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again at Wally's Nissan of Latham. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

April 27, 2024

I was very happy with Mike the salesman. He was able to get me into my new car on the day I walked in. He also followed me to return my rental. More

by sliver1160
Recommend Dealer
Yes
Employees Worked With
Michael Costello
Report | Print
Apr 30, 2024 -

Wally's Nissan of Latham responded

Hello Silver1160, Thank you for your positive feedback about your experience with Mike, our salesman at Wally's Nissan of Latham. We're delighted to hear that he provided excellent service and efficiently assisted you in getting into your new car. We appreciate your recommendation and are pleased to know that you had a smooth and satisfactory experience with us. If you have any further questions or need assistance in the future, please feel free to reach out. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

April 22, 2024

Marc, Steve, and Nikkie were a pleasure to work with. They made my purchase very smooth and I would like to work with them again in the future. More

by Joe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Vrigian, Nikkie Traficante , Steven Ranaudo
Report | Print
Apr 25, 2024 -

Wally's Nissan of Latham responded

Dear Joe, Thank you so much for the fantastic review! We're delighted to hear that Marc, Steve, and Nikkie provided a smooth and enjoyable car-buying experience, with excellent transparency regarding sales price and efficient purchase time. We strive to deliver exceptional service in all areas, and your feedback is valuable in helping us ensure we consistently meet those high standards. Thank you again for choosing Wally's Nissan of Latham! Sincerely, The Team at Wally's Nissan of Latham

April 22, 2024

Michael was very helpful, easy to work with and very knowledgeable of the model we were looking for. More

by skirunbike2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Elky, Michael Costello
Report | Print
Apr 25, 2024 -

Wally's Nissan of Latham responded

Dear skirunbike2, Thank you for sharing your positive experience! We're thrilled to hear that Michael provided knowledgeable and helpful service, and that you found the sales process transparent regarding price and efficient in terms of purchase time. At Wally's Nissan of Latham, customer satisfaction is our priority. Your feedback is important to us, and we appreciate you taking the time to share your experience. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 20, 2024

Took my 2022 Tiguan in to see about trading it in for a pathfinder. The car is in excellent condition with 0 mechanical issues, Mike claimed the car was only in "Good" condition and low balled the value. D More

by schoonee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Skinner
Report | Print
Apr 25, 2024 -

Wally's Nissan of Latham responded

Dear Schoonee, We're sorry you were disappointed with the trade-in offer for your 2022 Tiguan. Car valuations are complex and are influenced by multiple factors including market demand and individual vehicle condition. We always strive to provide fair trade-in offers within the context of the current market. Ultimately, the decision to sell your vehicle and where to do so remains entirely yours. Sincerely, The Team at Wally's Nissan of Latham

Apr 25, 2024 -

schoonee responded

I wasn't questioning the valuation based on demand, I Buy and sell Cars at the auction for a living. The issue was giving a 2 year old vehicle in near perfect condition a "Good" condition report. I have since taken the Car to Latham Ford and was given an excellent condition report, and an offer more than $1000 higher. Some times you need to accept responsibility and realize your employees dropped the ball trying to low ball the wrong person. Next time try being honest, you may actually attract more business.

April 19, 2024

I have been leasing a rogue from Wally‘s for the last few years, and have to say that I am very pleased with this dealership and the people who run it, especially Briannah Soza in sales. She is definitely a More

by dowlin27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Briannah Soza
Report | Print
Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear dowlin27, Thank you so much for your wonderful review! We're absolutely thrilled that you've had such a positive experience leasing with Wally's Nissan of Latham, and that Briannah has been a breath of fresh air. It's great to hear she provided excellent service. We always strive to make every aspect of the car buying process transparent and smooth. Would you be willing to share insights on what influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience? Your feedback is invaluable in ensuring we provide the best possible experience for all customers. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 18, 2024

Jack was very helpful, polite and not pushy at all. Helped us when we needed it and stepped back when he knew we needed time to discuss. Very professional and will recommend him to friends/family. More

by lperino77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim, Jack Albertin
Report | Print
Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear lperino77, We're absolutely delighted to hear you had such a positive experience with Jack! It's wonderful that you found him helpful, polite, and professional. We're so happy you'd recommend him to others! We're always striving for 5-star experiences across the board. Would you mind sharing some insights on what influenced your lower ratings for sales price transparency, trade-in experience, and purchase time? Your feedback helps us pinpoint areas where we can make the car buying process even smoother for our customers. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 18, 2024

Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More

by GINNYBRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate, Eric Messier, Phil Gagliardi, Kelly Vincent
Report | Print
Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 17, 2024

Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More

by balderman308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Kelly Vincent
Report | Print
Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

April 15, 2024

Very welcoming group of people . John Capelli was very knowledgable, accessible and helpful . Well Done!!! More

by ellenyoga9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikkie Traficante , John Capelli
Report | Print
Apr 17, 2024 -

Wally's Nissan of Latham responded

Dear ellenyoga9, Thank you so much for the kind words about John and our welcoming team! We're delighted you had such a positive experience at Wally's Nissan of Latham. We take pride in providing top-notch service throughout the car-buying process. If you have a moment, we'd love to hear what made your sales price transparency, trade-in experience, and purchase time less than perfect. Your insights help us continuously improve! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

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