Back

Wally's Nissan of Latham

Latham, NY

4.6
2,981 Reviews

976 New Loudon Rd

Latham, NY

12110

Directions

By Type

2,981 Reviews of Wally's Nissan of Latham

May 23, 2024

I WOULD NEVER RETURN TO THE SERVICE DEPT AND I CANCELLED MY NEW TRUCK PURCHASE BECAUSE OF THE SERVICE DEPT. NEVER RETURNING HERE AGAIN. More

by AVOLTA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Messier, Phil Gagliardi
Jun 02, 2024 -

Wally's Nissan of Latham responded

Dear AVOLTA0, We are incredibly sorry to hear about your negative experience in our service department, and that it ultimately led you to cancel your new truck purchase. We take all customer concerns seriously, especially those that impact a significant decision like this. We understand your frustration and want to assure you that we're committed to getting to the bottom of this issue. Would you be willing to speak with our Service Director, Eric, directly? They can be reached at (518) 278-0766 ext.515 and are available to discuss your concerns in detail and investigate the situation. We value your business and truly hope to regain your trust. Please know that we're dedicated to providing exceptional service in all areas, and your feedback helps us identify areas for improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

May 22, 2024

Each time I go to get a new lease or service, EVERYONE is wonderful. So friendly and knowledgeable. More

by Nana2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Phil Gagliardi, Kelly Vincent
May 27, 2024 -

Wally's Nissan of Latham responded

Dear Nana2016, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you consistently experience exceptional service from everyone at Wally's Nissan of Latham, whether you're leasing a new vehicle or visiting for service. It's our pleasure to have a friendly and knowledgeable team that can answer your questions and ensure a smooth experience. We appreciate you mentioning Eric Messier, Phil Gagliardi, and Kelly Vincent by name – they will all be delighted to hear your praise! We appreciate you recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

May 20, 2024

Wallys Nissan helped me find and get into my dream vehicle. I am so thankful for everyone that I worked with there! More

by LindsayZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Myers, Jeff Nadim, Michael Costello
May 23, 2024 -

Wally's Nissan of Latham responded

Dear LindsayZ, Congratulations on finding your dream vehicle at Wally's Nissan of Latham! We're so happy to hear we helped you achieve that goal. A big thank you for your kind words about everyone you worked with here – Tate Myers, Jeff Nadim, and Michael Costello will all be thrilled to hear your praise! It's fantastic that you rated our sales price transparency and finance experience a perfect 5! We strive to provide a clear and hassle-free buying process. While the purchase time received a 4-star rating, is there anything specific we could have done to improve that aspect of your experience? We appreciate your feedback and are always looking for ways to better serve our customers. Thank you for recommending Wally's Nissan – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

May 18, 2024

I was made to pay for labor for a part that is covered under a recall. I suggest you find a dealer that will treat you fairly. Also, as I went to drive out of the dealership a warning light came on tha More

by ctaylor26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Gagliardi
May 23, 2024 -

Wally's Nissan of Latham responded

Dear ctaylor26, Thank you for your recent review and for bringing these concerns to our attention. We sincerely apologize that your experience fell short of expectations, particularly regarding a potentially covered part and a warning light on your vehicle. We take all feedback seriously, especially regarding service concerns and customer interactions. We understand regaining your trust takes time. We are committed to resolving these issues to your satisfaction and ensuring a more positive experience in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

May 18, 2024

Had a damaged tire just before a long trip. Eric & Totaram got me right in, took care of the road hazard warranty and got me back on the road. More

by geoh080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Totaram Ram, Eric Messier, Phil Gagliardi
May 23, 2024 -

Wally's Nissan of Latham responded

Dear geoh080, Thank you for taking the time to share your fantastic 5-star review! We're thrilled to hear that Eric Messier and Totaram Ram were able to get you back on the road quickly and efficiently, especially before your long trip. It's great to know they took care of your road hazard warranty and got you back on schedule. We appreciate you mentioning that the service price transparency, workmanship, service time, and communication were all perfect 5-star experiences. We strive to provide exceptional service in all areas, and your feedback lets us know we're achieving that goal. Thanks for recommending Wally's Nissan of Latham – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

May 14, 2024

Buying experience was excellent. The staff was knowledgeable and made the purchase fun. The service department is great, friendly and fast. More

by grattans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Phil Gagliardi, Kelly Vincent
May 20, 2024 -

Wally's Nissan of Latham responded

Dear grattans4, Wow, thank you for the amazing 5-star review! We're glad you had a fun and informative buying experience with our knowledgeable staff (especially Eric Messier, Phil Gagliardi, and Kelly Vincent!). We're also thrilled you found our service department to be excellent in all aspects. Is there anything specific you loved about the sales process we could highlight? Thanks again for recommending us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

May 10, 2024

It was a ridiculous wait! I had an 11:45 AM appt and they took 2 hours to tell me what was wrong when I already had told them what Midas had said. I will say though after th More

by SUNBEACH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people
May 11, 2024 -

Wally's Nissan of Latham responded

Dear SUNBEACH21, Thank you for taking the time to share your feedback with us at Wally's Nissan of Latham. We appreciate you acknowledging the courtesy of our team in providing a loaner car and resolving the issue with your vehicle. We understand your frustration with the wait time, and we sincerely apologize for the inconvenience. We are constantly working to improve our service efficiency, and your feedback helps us identify areas for improvement. We will take your experience into consideration as we strive to better meet our customers' time expectations. Regarding service pricing, we encourage transparency and can assure you our prices are competitive and reflect the expertise of our certified technicians. We'd be happy to discuss this further with you if you'd like to reach out to our service department directly at (518) 278-0766. Thank you again for your feedback and for choosing Wally's Nissan of Latham. We look forward to serving you again in the future, hopefully with a much smoother experience. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

May 06, 2024

checked on line first to see what was in stock. had what I wanted. knew the price before hand. was replacing vehicle that was just totalled. Quickest deal ever made. everyone was great. More

by tpr8302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Elky, John Capelli
May 09, 2024 -

Wally's Nissan of Latham responded

Thank you for sharing your experience, tpr8302! We're glad to hear that you found exactly what you were looking for and that our team provided you with a quick and seamless deal. If you ever need anything else, don't hesitate to reach out. The Team at Wally's Nissan of Latham (518) 278-0766

May 05, 2024

Been with this dealership since I bought my 2010 Nissan Rogue. Have always been courteous and conscientious about work detail More

by grandysfive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Albertin
May 09, 2024 -

Wally's Nissan of Latham responded

Thank you for your loyalty over the years, grandysfive! We're delighted to have been of service since your purchase in 2010. Your satisfaction means a lot to us, and we appreciate your kind words about our team's courtesy and attention to detail. If there's anything else we can assist you with, please feel free to reach out. The Team at Wally's Nissan of Latham (518) 278-0766

May 04, 2024

Friendly, timely and professional service. The waiting room was comfortable too. It was a positive experience. More

by RESILIENT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
May 09, 2024 -

Wally's Nissan of Latham responded

Dear RESILIENT1, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service friendly, timely, and professional. Creating a comfortable environment for our customers is always a priority for us, so we're glad to hear that you enjoyed the waiting room as well. If you ever need anything in the future or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again! Best regards, The Team at Wally's Nissan of Latham (518) 278-0766