Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear AVOLTA0, We are incredibly sorry to hear about your negative experience in our service department, and that it ultimately led you to cancel your new truck purchase. We take all customer concerns seriously, especially those that impact a significant decision like this. We understand your frustration and want to assure you that we're committed to getting to the bottom of this issue. Would you be willing to speak with our Service Director, Eric, directly? They can be reached at (518) 278-0766 ext.515 and are available to discuss your concerns in detail and investigate the situation. We value your business and truly hope to regain your trust. Please know that we're dedicated to providing exceptional service in all areas, and your feedback helps us identify areas for improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Nana2016, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you consistently experience exceptional service from everyone at Wally's Nissan of Latham, whether you're leasing a new vehicle or visiting for service. It's our pleasure to have a friendly and knowledgeable team that can answer your questions and ensure a smooth experience. We appreciate you mentioning Eric Messier, Phil Gagliardi, and Kelly Vincent by name – they will all be delighted to hear your praise! We appreciate you recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear LindsayZ, Congratulations on finding your dream vehicle at Wally's Nissan of Latham! We're so happy to hear we helped you achieve that goal. A big thank you for your kind words about everyone you worked with here – Tate Myers, Jeff Nadim, and Michael Costello will all be thrilled to hear your praise! It's fantastic that you rated our sales price transparency and finance experience a perfect 5! We strive to provide a clear and hassle-free buying process. While the purchase time received a 4-star rating, is there anything specific we could have done to improve that aspect of your experience? We appreciate your feedback and are always looking for ways to better serve our customers. Thank you for recommending Wally's Nissan – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ctaylor26, Thank you for your recent review and for bringing these concerns to our attention. We sincerely apologize that your experience fell short of expectations, particularly regarding a potentially covered part and a warning light on your vehicle. We take all feedback seriously, especially regarding service concerns and customer interactions. We understand regaining your trust takes time. We are committed to resolving these issues to your satisfaction and ensuring a more positive experience in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear geoh080, Thank you for taking the time to share your fantastic 5-star review! We're thrilled to hear that Eric Messier and Totaram Ram were able to get you back on the road quickly and efficiently, especially before your long trip. It's great to know they took care of your road hazard warranty and got you back on schedule. We appreciate you mentioning that the service price transparency, workmanship, service time, and communication were all perfect 5-star experiences. We strive to provide exceptional service in all areas, and your feedback lets us know we're achieving that goal. Thanks for recommending Wally's Nissan of Latham – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear grattans4, Wow, thank you for the amazing 5-star review! We're glad you had a fun and informative buying experience with our knowledgeable staff (especially Eric Messier, Phil Gagliardi, and Kelly Vincent!). We're also thrilled you found our service department to be excellent in all aspects. Is there anything specific you loved about the sales process we could highlight? Thanks again for recommending us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear SUNBEACH21, Thank you for taking the time to share your feedback with us at Wally's Nissan of Latham. We appreciate you acknowledging the courtesy of our team in providing a loaner car and resolving the issue with your vehicle. We understand your frustration with the wait time, and we sincerely apologize for the inconvenience. We are constantly working to improve our service efficiency, and your feedback helps us identify areas for improvement. We will take your experience into consideration as we strive to better meet our customers' time expectations. Regarding service pricing, we encourage transparency and can assure you our prices are competitive and reflect the expertise of our certified technicians. We'd be happy to discuss this further with you if you'd like to reach out to our service department directly at (518) 278-0766. Thank you again for your feedback and for choosing Wally's Nissan of Latham. We look forward to serving you again in the future, hopefully with a much smoother experience. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Thank you for sharing your experience, tpr8302! We're glad to hear that you found exactly what you were looking for and that our team provided you with a quick and seamless deal. If you ever need anything else, don't hesitate to reach out. The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Thank you for your loyalty over the years, grandysfive! We're delighted to have been of service since your purchase in 2010. Your satisfaction means a lot to us, and we appreciate your kind words about our team's courtesy and attention to detail. If there's anything else we can assist you with, please feel free to reach out. The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear RESILIENT1, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service friendly, timely, and professional. Creating a comfortable environment for our customers is always a priority for us, so we're glad to hear that you enjoyed the waiting room as well. If you ever need anything in the future or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again! Best regards, The Team at Wally's Nissan of Latham (518) 278-0766