Wally's Nissan of Latham

Wally's Nissan of Latham responded

Thank you for your positive review, KERKERB! We appreciate you taking the time to share your experience at Wally's Nissan of Latham. We're thrilled to hear that we were able to complete your truck repairs in a timely fashion and address any problems you had. Our team, especially Eric in service, is dedicated to providing efficient and high-quality service to our customers. At Wally's Nissan of Latham, we understand the importance of getting your vehicle back on the road as quickly as possible, and we're glad we could meet your expectations in that regard. Your satisfaction is our top priority, and we're grateful for your recommendation of our dealership. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We are here to help and ensure your continued satisfaction. Thank you for choosing Wally's Nissan of Latham, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

KMISSESJ, Thank you for your continued loyalty as a customer at Wally's Nissan of Latham. We greatly appreciate your kind words and the trust you have placed in us for your sales and service needs. It's wonderful to hear that you have had awesome experiences with our sales and service teams. We are committed to providing exceptional customer service and ensuring your satisfaction with each visit. We value your recommendation and are grateful for your support. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're always here to help. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hi Paul, Thank you for taking the time to share your feedback about your recent sales visit to Wally's Nissan of Latham. We appreciate your kind words about ShiAnne and are glad to hear that your overall transaction experience was smooth. We apologize if you felt that our finance person was pushy with the add-ons. Your satisfaction is important to us, and we appreciate your patience during the process. We will review your feedback with our team to ensure that we provide a comfortable and pressure-free environment for our customers. We are delighted that you had a positive experience overall and that you would recommend our dealership. If there is anything else we can assist you with or if you have any further questions, please feel free to reach out to us. Thank you for choosing Wally's Nissan of Latham, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear V.PENNISI92, Thank you for sharing your feedback regarding your recent service visit to Wally's Nissan of Latham. We apologize for any inconvenience or discomfort you experienced during your time in the waiting area. We strive to provide excellent service to all of our customers, and we regret that your experience did not meet your expectations. Your feedback is important to us, and we will address the issue with our sales team to try to ensure that such situations are avoided in the future. We appreciate your honesty in sharing your feedback, as it helps us improve our services. If there is anything we can do to assist you further or if you have any additional concerns, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Donna, Thank you for taking the time to share your positive experience at Wally's Nissan of Latham. We are delighted to hear that Tyler O'Brien provided you with professional and knowledgeable service throughout your car-buying process. It's wonderful to know that Tyler went above and beyond by offering you the military discount, even though your husband isn't actively serving. We appreciate your kind words and are thrilled that you had a great experience with Tyler. Should you decide to purchase another Nissan in the future, we would be more than happy to assist you again. Thank you for choosing Wally's Nissan of Latham and for recommending our dealership. We value your business and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Genealogyjane, Thank you for taking the time to share your positive experience at Wally's Nissan of Latham. We're delighted to hear that our staff and mechanics provided excellent service and took good care of your vehicle. We always strive to ensure our customers feel respected, informed, and confident in the work we do. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Thank you, Susan Crowther, for your wonderful 5-star review! We are thrilled to hear that you had a welcoming and friendly experience at Wally's Nissan of Latham. Our team, including Steve and Jeff, are dedicated to providing excellent customer service and making sure you feel comfortable throughout the process. We truly appreciate your recommendation and are delighted that you are pleased with your Rogue. If there is anything else we can do for you, please don't hesitate to reach out. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Thank you, Martha Beck, for your excellent 5-star review! We're delighted to hear that you are pleased with the service and courtesy you received at Wally's Nissan. Our team strives to provide exceptional customer service, and it's great to know that we met your expectations. We appreciate your recommendation and value your feedback. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear jongriffin6, thank you for taking the time to share your positive experience at Wally's Nissan of Latham. We're delighted to hear that Dante and our team were able to provide you with just the car you needed and a great deal. Congratulations on your new Sentra! We strive to treat our customers with courtesy and respect, and we're glad that you felt well taken care of throughout the process. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. If you have any further questions or need any assistance, please feel free to reach out. Enjoy your new car, and we look forward to being of service to you in the future. Best regards, Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear STACYLEE712, thank you for sharing your positive experience at Wally's Nissan of Latham. We're thrilled to hear that your visit was quick and painless, and that our team provided friendly service. We're glad you appreciated the car wash as well! Delivering excellent customer service and maintaining the cleanliness and appearance of your vehicle are priorities for us, and we're delighted to know that we met your expectations in these areas. Thank you for recommending our dealership, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again. Best regards, Wally's Nissan of Latham