Walker Acura

Walker Acura is an awful dealership. I recommend everyone stay away from this place. Awful customer service, leadership that won’t call you back when they invariably provide wretched I recommend everyone stay away from this place. Awful customer service, leadership that won’t call you back when they invariably provide wretched service, inability to properly diagnose vehicle issues, no loaners to provide their customers, no courtesy shuttle…it goes on and on with how awful this place is. More

While away at work, two states away, Chip Tabary and his service team helped my daughter with work on her Acura. He and his team went over and above helping us in finding a solution to the problem! I highly service team helped my daughter with work on her Acura. He and his team went over and above helping us in finding a solution to the problem! I highly recommend the service team at Walker Acura! Thank you Chip! More

If I could leave a 0 for my review I would. Back story, I took my car to be serviced in Aug of 2021 (yes you read that right). I was told by the technician that my front camera was out and they Back story, I took my car to be serviced in Aug of 2021 (yes you read that right). I was told by the technician that my front camera was out and they needed to order it. Once it was ordered the technician stated it was on back order and they would call me when it came it. I checked periodically and was told it was still on back order. In Feb of 2023 my husband took the car in for another issue and he was told the camera was still on back order and the new issue (Leaking Valve cover gasket) this part was also on back order. Fast forward to early May, I called and the parts department associate & manager (Joe & Marcus I believe) both told me there was no record of me every bringing my car in and they only way they could find it is if I gave them my VIN number. I told both of them that shouldn't be necessary since I've called previously and no one ever asked me for that. I asked to speak to another manager and was transferred to Chip. At this point I'm highly annoyed but give him the information that he requested (my name, and phone number) and what do you know he pulled up my previous service orders. He proceeds to tell me the camera came in sometime in Jan and they tried to contact me but couldn't reach me, he also said that the notes showed either me or my husband declined the work for the Leaking Valve cover gasket. I explained to him that I didn't get any phone calls and also there would have been no reason for us to decline work because I have an extended warranty on my vehicle that would cover the repair. Chip assured me that he would stay on top of the issue and make sure the camera would be ordered and he'd contact the warranty company to ensure everything was covered. He did follow up with a text message and stated that everything was covered and the camera was ordered. He also stated the Leaking Valve cover gasket is a part that's in stock so they could repair everything at one time. My appointment was scheduled today and my husband took the car in for service. I asked my husband to make sure both items were being repaired today and what do you know the Leaking Valve cover gasket was not on the repair order. My husband went to find Chip and he said everything but an apology for dropping the ball, he also said it wasn't his fault that any of this happened. This is the worst customer service I've ever experienced not to mention it's been almost a year that the first issue occurred and NO ONE has issued an apology for the lack of service that I received. To say this is a luxury brand the level of service I received throughout this ordeal screams used car dealership.. I'm definitely seeking another brand to put money into because this isn't it. More

STAY AWAY FROM THIS DEALERSHIP. They do not answer their phones ion the service department...ever. Took my car in for 100,000 mile service. get my car back a week later. this is a They do not answer their phones ion the service department...ever. Took my car in for 100,000 mile service. get my car back a week later. this is a 2 day max service. No communication while they had my car for 7 days because you can never get anyone to answer the phone. Get my car back and was told some BS about someone putting the wrong transmission fluid in it. And that I need to come back 3 more times, every 1,000 miles so they can drain it. WHAT A JOKE! My transmission had never been serviced. Which is why I brought it in. I have had my car back for 4 days and now it won't start. The battery is dead, but according to their "tests" my battery was 100%. HORRIBLE CUSTOMER SERVICE. Tried calling to let them now today and my serve tech won't take my call. told the receptionist I need to talk to someone else. WHAT?!? JUST STAY AWAY FROM THIS DEALERSHIP. THEY ARE HORRIBLE IN EVERY ASPECT! More

Our MDX is our third and last Acura, partly because of ongoing issues with the electrical system, but mostly because of Walker Acura's inability to diagnose the problem. The car has been in their shop 4 t ongoing issues with the electrical system, but mostly because of Walker Acura's inability to diagnose the problem. The car has been in their shop 4 times in the past 18 months because the battery dies is the car is idle for a few days. We've been through 3 batteries and a rebuilt alternator with marginal improvement. The last time the battery died, a week ago, the car wouldn't jump, called service and they were no help in arranging a tow. I explained that this car has been in their shop many times for this issue, suggested they look up the VIN for the history, no response. The receptionist asked if I would like to speak with the service manager. Yes. Of course that resulted in his voicemail with a promise to call me back. 90 minutes later, no call, we called back to the receptionist who said she would page him. 30 minutes of Muzak and no answer. It is now almost a week later and still no call back from their likely incompetent service department. Fortunately Google was my friend and I found a method of jumping the car, so we are using the car everyday to be sure we have a charge. Their seems to be NO customer service person there. Definitely the last Acura I will own and I warn you about their so-called "service" dept. and the service manager. More

Bold Face Liars We had a problem with the power seat on our Acura MDX which was out of Warranty. The problem developed on a Thursday afternoon on our way to New Orlea We had a problem with the power seat on our Acura MDX which was out of Warranty. The problem developed on a Thursday afternoon on our way to New Orleans. We immediately called to make an appointment. The earliest they could look at the car was Monday, so we made an appointment for 8 AM when they opened. It took them about 2 hours to determine that we needed a new seat frame at a cost of over $2000 and 2 1/2 hours labor at $150/hr to install the seat. Since we were on vacation, we had little choice other than to have them order a new seat. We arrived on Thursday at 8AM and checked in to have the seat installed. At about 8:30 the service advisor came and said it would be about noon before they would have it finished. When I asked about the 2 1/2 hour estimate she said it was an estimate of the cost not the time it would take and there were lots of wires that had to be installed correctly. (1st big lie, the wires should not take more than 10 or 15 minutes). She insisted we take advantage of their driver to drop us someplace. We accepted the offer and 40 minutes later we were returned to where we were staying. I started calling at about 1:30 to determine the status of the car. After leaving several phone messages that were not returned, I finally got someone, Hannah, in the VW dealership across the parking lot to find someone to answer the Service Dept. phone. I was told they were still working on it, and could they offer us a loaner car. 40 minutes later their driver picked us up, an at about 4:00 we arrived at the dealer to pick up the loaner. The service advisor told us it was harder than they had anticipated and the tech had never done it before and was consulting with Tech Support to do it right. (Another lie, as we would find out later). Leave with the loaner car and arrive at our destination 40 minutes later. Start calling about 11AM to find out the status. Only answering machines. At about 11:30 we decide to drive to the dealership. Arrive about 40 minutes later. The car is still not ready. After a heated discussion with my wife in tears, we got to talk to the Quality representative. We then learn that they didn't start work on the car until 4 PM yesterday, but it was still not ready, but when they were finished, they would deliver the car to us. First good thing in 8 days! Back to the place we were staying. Another 40 minutes. Called at 2:30 to find out status. Still not ready, but would be ready soon. Unacceptable as we had plans for the evening and would be using their loaner car. Agreed we would pick up the car Sat AM. Arrived at the dealer at 7:45AM Saturday. Finally got out of the dealership at 8:35 and arrive back at where we were staying 9:15. They did wash the car!! Much of the angst and ill will could have been avoided if they had just told us when we arrived on Thursday morning that the tech that was to do the job got tied up on another job, and offered us a loaner car then, instead of multiple lies. We understand stuff happens. It would have saved us much angst and over 5 hours of time back and forth, if they had been truthful. More

Amazing I had a great experience with walker acura. They were absolutely amazing!!! The entire team went out of their way to help us get exactly what we wante I had a great experience with walker acura. They were absolutely amazing!!! The entire team went out of their way to help us get exactly what we wanted. The finance department had everything completed in less than an hour. More

Absolute pleasure! I wish every dealership operated this way! We went to the dealership knowing we wanted an SUV, but hadn't decided yet on brand or model. We had been I wish every dealership operated this way! We went to the dealership knowing we wanted an SUV, but hadn't decided yet on brand or model. We had been to a couple of dealerships already and this was our last stop for the day. When we got there, I noticed it was about an hour before they closed. I expected to be brushed off since we didn't come in with a particular model in mind and was just looking. The sales staff took their time and still showed us the models we were interested in seeing and were extremely helpful, knowledgeable, and friendly. We ultimately found the SUV we wanted with all of the options we were looking for. Pricing was excellent compared with other dealerships we had been to throughout the day. Financing was quick and painless. Everything was explained beyond my satisfaction regarding warranty as well as financing options. I definitely will recommend my friends and family and will be back for my next purchase! More

This is not a luxury dealership I can't say enough about the poor quality of the "customer service" at this dealership. I mistakenly bought a 2019 RDX almost two months ago, and it's I can't say enough about the poor quality of the "customer service" at this dealership. I mistakenly bought a 2019 RDX almost two months ago, and it's been in the service department twice now for multiple problems related to the technology package, which was the reason I bought the vehicle to begin with. Customers are made to stand around while the rep inputs information into their computers, and the actual waiting area is filthy. There are no vending machines. Today I was sent away in an older RDX which smells of smoke, and I was told they'd likely have to keep my car for "a few days". If you want actual luxury, go to Infiniti, Lexus, Audi, or BMW. This place is awful. More