Mathew Garapic is a great sales person and I would tell everyone to come to this store

Walker Acura is an awful dealership. I recommend everyone stay away from this place. Awful customer service, leadership that won’t call you back when they invariably provide wretched service, inability to properly diagnose vehicle issues, no loaners to provide their customers, no courtesy shuttle…it goes on and on with how awful this place is.

While away at work, two states away, Chip Tabary and his service team helped my daughter with work on her Acura. He and his team went over and above helping us in finding a solution to the problem! I highly recommend the service team at Walker Acura! Thank you Chip!

If I could leave a 0 for my review I would. Back story, I took my car to be serviced in Aug of 2021 (yes you read that right). I was told by the technician that my front camera was out and they needed to order it. Once it was ordered the technician stated it was on back order and they would call me when it came it. I checked periodically and was told it was still on back order. In Feb of 2023 my husband took the car in for another issue and he was told the camera was still on back order and the new issue (Leaking Valve cover gasket) this part was also on back order. Fast forward to early May, I called and the parts department associate & manager (Joe & Marcus I believe) both told me there was no record of me every bringing my car in and they only way they could find it is if I gave them my VIN number. I told both of them that shouldn't be necessary since I've called previously and no one ever asked me for that. I asked to speak to another manager and was transferred to Chip. At this point I'm highly annoyed but give him the information that he requested (my name, and phone number) and what do you know he pulled up my previous service orders. He proceeds to tell me the camera came in sometime in Jan and they tried to contact me but couldn't reach me, he also said that the notes showed either me or my husband declined the work for the Leaking Valve cover gasket. I explained to him that I didn't get any phone calls and also there would have been no reason for us to decline work because I have an extended warranty on my vehicle that would cover the repair. Chip assured me that he would stay on top of the issue and make sure the camera would be ordered and he'd contact the warranty company to ensure everything was covered. He did follow up with a text message and stated that everything was covered and the camera was ordered. He also stated the Leaking Valve cover gasket is a part that's in stock so they could repair everything at one time. My appointment was scheduled today and my husband took the car in for service. I asked my husband to make sure both items were being repaired today and what do you know the Leaking Valve cover gasket was not on the repair order. My husband went to find Chip and he said everything but an apology for dropping the ball, he also said it wasn't his fault that any of this happened. This is the worst customer service I've ever experienced not to mention it's been almost a year that the first issue occurred and NO ONE has issued an apology for the lack of service that I received. To say this is a luxury brand the level of service I received throughout this ordeal screams used car dealership.. I'm definitely seeking another brand to put money into because this isn't it.

STAY AWAY FROM THIS DEALERSHIP. They do not answer their phones ion the service department...ever. Took my car in for 100,000 mile service. get my car back a week later. this is a 2 day max service. No communication while they had my car for 7 days because you can never get anyone to answer the phone. Get my car back and was told some BS about someone putting the wrong transmission fluid in it. And that I need to come back 3 more times, every 1,000 miles so they can drain it. WHAT A JOKE! My transmission had never been serviced. Which is why I brought it in. I have had my car back for 4 days and now it won't start. The battery is dead, but according to their "tests" my battery was 100%. HORRIBLE CUSTOMER SERVICE. Tried calling to let them now today and my serve tech won't take my call. told the receptionist I need to talk to someone else. WHAT?!? JUST STAY AWAY FROM THIS DEALERSHIP. THEY ARE HORRIBLE IN EVERY ASPECT!

Our MDX is our third and last Acura, partly because of ongoing issues with the electrical system, but mostly because of Walker Acura's inability to diagnose the problem. The car has been in their shop 4 times in the past 18 months because the battery dies is the car is idle for a few days. We've been through 3 batteries and a rebuilt alternator with marginal improvement. The last time the battery died, a week ago, the car wouldn't jump, called service and they were no help in arranging a tow. I explained that this car has been in their shop many times for this issue, suggested they look up the VIN for the history, no response. The receptionist asked if I would like to speak with the service manager. Yes. Of course that resulted in his voicemail with a promise to call me back. 90 minutes later, no call, we called back to the receptionist who said she would page him. 30 minutes of Muzak and no answer. It is now almost a week later and still no call back from their likely incompetent service department. Fortunately Google was my friend and I found a method of jumping the car, so we are using the car everyday to be sure we have a charge. Their seems to be NO customer service person there. Definitely the last Acura I will own and I warn you about their so-called "service" dept. and the service manager.