Volkswagen of Salem - Service Center

Volkswagen of Salem is hands down one of the most honest and honorable dealerships I’ve ever been to. Their salespeople and their service staff go above and beyond to exceed your expectations and take care and honorable dealerships I’ve ever been to. Their salespeople and their service staff go above and beyond to exceed your expectations and take care of their customers. I highly recommend them to anyone! More

Based This rating is based on my most recent experience when I took my 2019 Sportswagen into the VW of Salem’s service department for a recall service, and while I was there, I had them do a lis experience when I took my 2019 Sportswagen into the VW of Salem’s service department for a recall service, and while I was there, I had them do a list of preventive maintenance tasks. I was told the recall work could take most of the day. They provided me with uber and lyft rides to and from a friend’s house where I spent the day. My car was ready sooner than I expected—always a good markfor a service department, and they did an exceptional wash and vacuum on my car, making it look nearly new! A real bonus that was not anticipated! More

$1200 to replace outer door latch and bowden cable that's insane how do you justify that. I told them what was wrong before the appointment, service desk guy (complete tool) said oh we have to do a diagnosis insane how do you justify that. I told them what was wrong before the appointment, service desk guy (complete tool) said oh we have to do a diagnosis, why?? I already told you whats wrong, the other service desk guy looked high off his xxx. 2 hours later get a report for the whole xxxx car, paid $200 for xxxxxxx nothing. More

They are always friendly, helpful and they listen to your individual needs. They genuinely seem to care. individual needs. They genuinely seem to care. More

Nice people. Able to get what I need. Maybe add free shipping to online orders Able to get what I need. Maybe add free shipping to online orders More

Employees were very helpful replacing a part on same day I walked in. Being that I had a very important meeting that was time sensitive, they were able to accommodate me by making sure I had enough time to I walked in. Being that I had a very important meeting that was time sensitive, they were able to accommodate me by making sure I had enough time to get to the meeting. More

Experience was to long, felt a little pressure on buying car, but in the end all good car, but in the end all good More

They did what they said they were going to do and no charges to me. I bought 2 cars there a 2018 Passat and a 2020 King Ranch truck. They've been nothing but good to me! To be fair my memory is not good charges to me. I bought 2 cars there a 2018 Passat and a 2020 King Ranch truck. They've been nothing but good to me! To be fair my memory is not good at all. I don't recognize or recall who my sales people were, nor the finance people, or the service dept people. Please look them up for me and score them all at the highest rating possible. Thank you in advance Jon Shipley, Dallas Oregon More

Great people to work with walked me through the process fairly headache-free only a few things that I didn't understand stress me out but me end it all worked out and they were great to work with thanks so fairly headache-free only a few things that I didn't understand stress me out but me end it all worked out and they were great to work with thanks so much More

I left my car overnight. They were going to check/fix an electrical problem, and rotate the tires. After 30 hours of not hearing about the progress of the repairs, I star They were going to check/fix an electrical problem, and rotate the tires. After 30 hours of not hearing about the progress of the repairs, I started calling and texting. No answers. I finally picked up my car. They gave me no explanation why they didn't work on my car. More