Volkswagen of Salem - Service Center

The dealership is set up nicely but I don't particularly care for my service rep Josh. He is unfriendly and a bit argumentative. care for my service rep Josh. He is unfriendly and a bit argumentative. More

Great customer service. Gives you updates whike conducting your service and alliwz you to approve other items needing to be done. Gives you updates whike conducting your service and alliwz you to approve other items needing to be done. More

They let you know what they are going to do and what it should cost did not finding out my car had been parked on a vacant lot off site though the staff is courteous should cost did not finding out my car had been parked on a vacant lot off site though the staff is courteous More

Very friendly, very helpful had a very great experience everyone was wonderful. Thank you Volkswagen everyone was wonderful. Thank you Volkswagen More

People at the dealership were nice and informative, got the truck I wanted,had some problems with the paperwork after but they made it better than right,I will buy here again the truck I wanted,had some problems with the paperwork after but they made it better than right,I will buy here again More

Professional staff with reliable communication. I asked my car to be ready at a certain time and it was ready as requested. I asked my car to be ready at a certain time and it was ready as requested. More

Kept me informed of my part that was getting prepared. Thought it was kinda spendy for a small plastic piece for my gas tank cover and paint. Otherwise thank you for getting it done. Thought it was kinda spendy for a small plastic piece for my gas tank cover and paint. Otherwise thank you for getting it done. More

Great service ! Everyone at volkswagen of salem is super helpful & friendly. I always deal with them when I need something. Everyone at volkswagen of salem is super helpful & friendly. I always deal with them when I need something. More

My service guy was great! ! The service it self was horrible. Your mechanic called in sick. My appointment was Thursday. You had my car until Monday. On Friday I was told my oi ! The service it self was horrible. Your mechanic called in sick. My appointment was Thursday. You had my car until Monday. On Friday I was told my oil change was done but they did not know why the engine light was on. I would need to wait until Monday to find out. On Monday they told me they could not get the hood to open so the oil change was never done. I will not be retuning for any services moving forward. More

Brought my older Volkswagen in for a service. Got a laundry list of things that had to be done because they might fail in the future. Total was over twice the kbb value of the car. Took to an ind Got a laundry list of things that had to be done because they might fail in the future. Total was over twice the kbb value of the car. Took to an independent mechanic an got my issues solved for a fraction of the price and without the upsell. They also charge a “sales tax” that Oregon does not have to pass their corporate tax on to the consumer. More