Volkswagen of Salem - Service Center

Very happy that Salem Volkswagen are taking care of our Tiguan, since we moved from california Tiguan, since we moved from california More

Very friendly and knowledgeable. Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealershi Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealership, I had a Cultural Center opening that evening and Tibetan nuns and monk staying with me that week. Very helpful. More

They’ll tell you that they will answer your calls and they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their em they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their employees. More

Before they even looked at my car they had $1,200:00 of recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer s recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer system. I do t trust this behavior from a service center, as a customer. More

Great people service was great friendly prompt service great location clean place would come again great location clean place would come again More

Fantastic service at Salem vw service department. Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first tim Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first time. Thank you. More

Sent it in for warranty work. Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pic Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pickup, they had lost my keys. Nobody knew where they were. 20 minutes later they found them. Nevermind it made me late to get my daughter to her game…that’s a big deal. Monday comes and goes and no call. I give it a few more days and still no call. I call in and get the usual, “it should be here any day”. Nearly three weeks had passed, I call again and the part is in. I asked why they hadn’t called and they said, “it just got here”. LOL! No apologies. They fix the problem and we are thrilled with that! Upon pick up, nobody is there. I wander around for 15 minutes and there is not a soul at the dealership. I was thankful for the free coffee I guess. I’m thankful it is fixed and I just wish Salem had a VW dealership I could feel good about. I’m not asking for a lot, just the most basic of customer service. More

Had a ten am appointment. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. More

The service center was great. Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! More

Consistently great service from the team. I was given 15% off the total charge by the service manager. Yay! I was given 15% off the total charge by the service manager. Yay! More