Volkswagen of Salem - Service Center

A big cash grab, ran two diagnostic test then said I needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. needed to replace the two parts of my car. Took it to a different place and all it needed were some screws to be retightened. More

My seat after they try to fix for recall it is worse then it was before And they are supposed to wash and vacuum my car they did not wash and vacuum. it was before And they are supposed to wash and vacuum my car they did not wash and vacuum. More

Service is always prompt and performed as requested. Waiting area is welcoming and the text updates are appreciated. . Waiting area is welcoming and the text updates are appreciated. . More

They provide good customer service. They are friendly, and offer recommendations without too much pressure. They are friendly, and offer recommendations without too much pressure. More

The dealership is set up nicely but I don't particularly care for my service rep Josh. He is unfriendly and a bit argumentative. care for my service rep Josh. He is unfriendly and a bit argumentative. More

Great customer service. Gives you updates whike conducting your service and alliwz you to approve other items needing to be done. Gives you updates whike conducting your service and alliwz you to approve other items needing to be done. More

They let you know what they are going to do and what it should cost did not finding out my car had been parked on a vacant lot off site though the staff is courteous should cost did not finding out my car had been parked on a vacant lot off site though the staff is courteous More

Very friendly, very helpful had a very great experience everyone was wonderful. Thank you Volkswagen everyone was wonderful. Thank you Volkswagen More

Professional staff with reliable communication. I asked my car to be ready at a certain time and it was ready as requested. I asked my car to be ready at a certain time and it was ready as requested. More

People at the dealership were nice and informative, got the truck I wanted,had some problems with the paperwork after but they made it better than right,I will buy here again the truck I wanted,had some problems with the paperwork after but they made it better than right,I will buy here again More