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Volkswagen of Salem - Service Center

Salem, OR

4.1
562 Reviews
Call Service Center (503) 400-6307

562 Reviews of Volkswagen of Salem - Service Center

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May 10, 2025

Devin is a great service advisor, listens to what I have to say and is very flexible. The technician took care of my vehicle and pointed out future repairs to address. More

by Jwise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Hand
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May 10, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 09, 2025

Always going out of their way to help. Greg Bell is Awesome Very reliable, took extra time to help me. More

by aallen15
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Bell
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May 09, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 07, 2025

Was a wonderful experience. Associates very helpful and professional. Servicing was done quickly. EXCELLENT SERVICE!!! More

by Gmatee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Scheduling issues and no follow through Dude told me to come pick up the car then acted surprised when we showed up to pick up the car. Said he scheduled a recall repair for a week later and day of appoint More

by ROCHELLEKUTTER
Recommend Dealer
No
Report | Print
May 09, 2025 -

Volkswagen of Salem responded

Rochelle, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

by STACEYSTROVINK
Recommend Dealer
No
Employees Worked With
Perry, after leaving voicemails with a number of managers
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May 09, 2025 -

Volkswagen of Salem responded

Stacey, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

by STACEYSTROVINK
Recommend Dealer
No
Employees Worked With
Perry, after leaving voicemails with a number of managers
Report | Print
May 09, 2025 -

Volkswagen of Salem responded

Stacey, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 05, 2025

Quick, efficient but would have liked to have been notified of my head light being out and low on washer fluid. And the opportunity to have those services More

by KELSEY.A.PHIPPS
Recommend Dealer
Yes
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May 05, 2025 -

Volkswagen of Salem responded

Kelsely, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 05, 2025

Scheduled a last minute oil change and replace the fuel filter(s). Work was done on time and as promised. Thank you. More

by RobinG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 04, 2025

Hard to schedule left 2 vacuum lines not clamped which left me in LA with check engine light. I was stress and very upset. More

by CHADSEMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 04, 2025

Above & beyond! Dave assisted me with a difficult insurance company. Also helped with a repair thru my extended warranty. He is * stellar* !!! More

by clr967
Recommend Dealer
Yes
Employees Worked With
Dave Quales, Service Dept
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May 04, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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