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Volkswagen of Salem - Service Center

Salem, OR

4.1
416 Reviews
Call Service Center (503) 400-6307

416 Reviews of Volkswagen of Salem - Service Center

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November 16, 2024

Phenomenal sales and service managers. Cannot recommend them highly enough. Buy with confidence from Salem More

by DPBALENT
Recommend Dealer
Yes
Employees Worked With
Perry Fenton Sales Manager
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Nov 18, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 14, 2024

greg was very professional and made sure i understood what was going on with my car More

by Diego Gamino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department, Diego! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 09, 2024

Volkswagen of Salem maintains a very friendly and professional atmosphere, while providing quick and efficient service More

by BRENNA.OBERACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Brenna, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 08, 2024

I was greeted promptly and with genuine courtesy for service scheduled on my used vehicle purchased from Volkswagen of Salem. I received a free ride home while the service was completed and given an ite More

by DLANGERUD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quarles
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Nov 11, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 07, 2024

Really bad service with my vehicle, work was not done correctly. Was installed broken parts More

by Oleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bouchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Davin
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Nov 14, 2024 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 07, 2024

I have been consistently disappointed with this dealership and will be going to a new one for all future needs. On my last visit, I had a scheduled appointment for a standard recall issue. My car More

by DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No interest in throwing specific individually under the bus
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Nov 14, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 05, 2024

Absolute best service experience I’ve ever had. David made the process quick and easy, they even gave me a complementary car wash! 10/10 recommend. More

by Kaulinf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words for David, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 03, 2024

Very Very happy with Josh & His manager in service, couldn’t be more pleased with everyone! More

by MILLERSTUBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh!
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Nov 04, 2024 -

Volkswagen of Salem responded

We are very happy to hear Josh and our provide team you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 01, 2024

I’ve been getting my truck serviced here and they always keep up to date with all the services my truck needs to keep me on the road safely.I’m very pleased with the service. More

by ANGELICAESQUIVEL12313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Volkswagen of Salem responded

Angelica, Thank you for choosing Volkswagen of Salem. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2024

Salem oregon VW Service Department takes the best care of our VW vehicles. Greg Bell, Josh, and the other Service providers and Technicians are professional, friendly and up front and honest about the servi More

by CARROLLK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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