Volkswagen of Salem - Service Center

Top notch service The friendliest and most knowledgeable service staff. They gave us the best trade in deal. We travel from Creswell to this dealer for service because The friendliest and most knowledgeable service staff. They gave us the best trade in deal. We travel from Creswell to this dealer for service because they know how to treat you right. More

20k service, swap out studs for regular tires and fix window Very professional service team!! My drivers side window had started to drop down on its own, so they were able to fix that on my first visit!! Very professional service team!! My drivers side window had started to drop down on its own, so they were able to fix that on my first visit!! More

Attentive personnels I went in for a wheel mounting and alignment, the service was on time, pricing was reasonable and I was able to save 1.5 hours on the service time spe I went in for a wheel mounting and alignment, the service was on time, pricing was reasonable and I was able to save 1.5 hours on the service time spent. They did a great job ,I will defintely go back to them again and again, quality of the service is just superb. More

Excellent customer service in the service department Very happy doing business with this outstanding group of people. This time it was just an oil change, but I have had much more extensive work done her Very happy doing business with this outstanding group of people. This time it was just an oil change, but I have had much more extensive work done here in the past and was equally satisfied. More

Top notch service department !! Greg and his team in service are AMAZING!!! Every time I come in they greet me with a smile and get me going where I need to be, whether it's by loane Greg and his team in service are AMAZING!!! Every time I come in they greet me with a smile and get me going where I need to be, whether it's by loaner or by shuttle - I always feel taken care of - and seriously BEST COFFEE !! More

Excellent service and support VW of Salem fit me into their service schedule for an unscheduled service on a Saturday. They kept me informed throughout the day, offered to drive me VW of Salem fit me into their service schedule for an unscheduled service on a Saturday. They kept me informed throughout the day, offered to drive me to my appointment and pick me up. I am completely satisfied with the outstanding customer service and repairs to my VW. I recommend their service! More

DSG fluid/filter change DSG and brake fluid service was done promptly and correctly. No loaner vehicle was available, but the customer waiting area was quite spacious and co DSG and brake fluid service was done promptly and correctly. No loaner vehicle was available, but the customer waiting area was quite spacious and comfortable. I would recommend them for any VW service. More

Service of Passat Greg Bell at LIthia was great to work with. Highly recommend servicing your VW at Lithia in Salem. Greg not only got my Passat in to service right a Greg Bell at LIthia was great to work with. Highly recommend servicing your VW at Lithia in Salem. Greg not only got my Passat in to service right away, but helped me get snow tires with rims at a discount. Lithia put on my tires for free. More

had the radiator replaced since I did not have a loaner car they worked really hard and had the radiator replaced in one day extra to finish it off, and having to say 25 words since I did not have a loaner car they worked really hard and had the radiator replaced in one day extra to finish it off, and having to say 25 words is a bit much More

10,000 mile service to my 2014 Tiguan I went into the VW Dealership in Bend, OR to have the service and was told by the Receptionist they were booked for two weeks and could not service my I went into the VW Dealership in Bend, OR to have the service and was told by the Receptionist they were booked for two weeks and could not service my vehicle until after that time. I contacted VW Salem and was told I could bring my car in at my convenience and no appointment was necessary. I arrived at 2;30 in the afternoon and was promptly greeted by the Service Advisor in a most courteous and professional manner. The service was completed in slightly over one hour while I waited with my pet dog in the comfortable lounge. My vehicle was returned washed and vacuumed, and the service was reviewed with me in a professional manner. I was on my way in less than an hour and a half. Why such great service in Salem, and not in Bend? I will not go to Bend again and I plan to be a regular in Salem. I will recommend the Salem Agency to my friends and family and let them know of my unsatisfactory experience in Bend. More