Volkswagen of Salem - Service Center

Tire nearly came off We bought a truck from lithia VW. The sales Dept was great, however, we had them put some runs and tires on it and a short while later we heard a clun We bought a truck from lithia VW. The sales Dept was great, however, we had them put some runs and tires on it and a short while later we heard a clunking noise from the rear tire. Well upon taking of the hub cap one of the lug nuts fell out. Another was nearly off. Of course we had to tighten them all on each tire. Need to get some stronger guys back there in service! More

Excellent value and service. It's always a pleasure to work with Greg at Salem Volkswagen and the rest of the friendly staff. I get a ride to work and back on the shuttle and my It's always a pleasure to work with Greg at Salem Volkswagen and the rest of the friendly staff. I get a ride to work and back on the shuttle and my car is clean and serviced when I return. All of my questions are answered and if additional service is needed all options are discussed and estimates are provided so I can decide how to proceed. I have been a customer for many years now and don't even think of going anywhere else for service of my 2007 EOS. Thank you Volkswagen of Salem! More

Had my oil change Because I was also informed when I came in for the oil changed I also needed some belts replaced. I was leaving town the next day so I was very nice t Because I was also informed when I came in for the oil changed I also needed some belts replaced. I was leaving town the next day so I was very nice to know that they also noticed that as well. I always know ahead of time if other things that need to be replaced there is no surprises for me. Craig is totally awesome!! I tell my friends to go to the dealership. More

Greg and Matt are awesome In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed w In this troubling time for Volkswagen TDI owners, it's refreshing having the peace of mind that Greg and Matt have provided. This time all we needed was a simple battery replacement, but Greg made sure I was updated on all of the needed services for both of my VW's, and quickly blocked out the time to get the 2013's oil changed in the same time as it took to get the battery changed. As the time approaches to swap out our TDI's, the service that Greg and Matt have provided will definitely have us staying with the Volkswagen family. DS More

REPAIR VW YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NO YOUR SERVICE REPRESENTATIVE WAS VERY COURTEOUS AND A GREAT AMBASSADOR FOR YOUR COMPANY. YOUR DEALERSHIP IS NEW AND SPACIOUS. VERY IMPRESSIVE. BUT NOT SO HANDY More

Turbulent What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens. What a bumpy road to get to a resolution. There were misunderstandings and miscommunication until we all finally got on the same page. Thank heavens. More

Swift and very satisfactory service Very pleasant and hard working employees who worked with my schedule. I also had the car detailed and my 3-year old car looked like new when I picked Very pleasant and hard working employees who worked with my schedule. I also had the car detailed and my 3-year old car looked like new when I picked it up! More

high dealer standards Fast, friendly, I could list another 100 positive words to describe VW of Salem. Every visit has been the same for the last 60,000 miles. Fast, friendly, I could list another 100 positive words to describe VW of Salem. Every visit has been the same for the last 60,000 miles. More

EOS in need of tires! I needed some new tires so Greg Bell was able to beat any of my local tire stores plus I got twice the tire for the money. They always take care of my I needed some new tires so Greg Bell was able to beat any of my local tire stores plus I got twice the tire for the money. They always take care of my needs! More

Happy with Volkswagen of Salem I had my 30,000 mile service completed at Volkswagen of Salem. The car was returned clean and vacuumed. The service people were helpful and friendly. I had my 30,000 mile service completed at Volkswagen of Salem. The car was returned clean and vacuumed. The service people were helpful and friendly. We had the tires rotated, and one wheel needed to be re-torqued after we left the dealership. I was able to have this done promptly when I returned minutes later after the service appointment. More