Back

Volkswagen of Salem - Service Center

Salem, OR

4.1
416 Reviews

416 Reviews of Volkswagen of Salem - Service Center

Sort by
September 15, 2023

I purchased both of my Volkswagens from VW of Salem and I have always taken them back for any and all service. Greg Bell and his team always go out of their way to give me the best service and take the best More

by KELLYK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Volkswagen of Salem responded

Kelly, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Chris Keown | General Sales Manager

September 13, 2023

I’ve been going there since 2014 when we bought our first VW and the service department has always been friendly and helpful More

by MOLLYJOGOURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Volkswagen of Salem responded

Hi Molly and thank you! I can't tell you how much we appreciate your customer loyalty! Sincerely, Gregory Bell | Service Manager

September 11, 2023

Very responsive, available, convenient, courteous in offering a ride home with a Lyft during my service. Willing to help or find someone who can. More

by ERINMORITSUGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 13, 2023 -

Volkswagen of Salem responded

Erin, thank you for your kind words. We feel our service department is what makes Lithia Volkswagen of Salem special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Gregory Bell | Service Manager

September 11, 2023

Greg Bell and his team are great to work with and treat me very good when I am in for a service. A shout out to Colin in the shop, Colin is the one who always works on my car. More

by GKUSCHNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Volkswagen of Salem responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Gregory Bell | Service Manager

Sep 13, 2023 -

GKUSCHNICK responded

Greg, you and your team treat me right every time I bring my Golf Tdi in for service.

September 02, 2023

I bought my 2012 Tiguan new from another VW dealer. I have taken it to VW of Salem for the past several years for service and have always found everyone to be helpful and pleasant. I now have a more ma More

by Dennis
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Volkswagen of Salem responded

We truly appreciate you taking the time to write about your experience at our service department, Dennis. We want to provide all of our customers with quick and efficient vehicle maintenance, and I know this will be the case for your Tiguan. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. Take care! Sincerely, Gregory Bell | Service Manager

February 21, 2023

My VW Passat is 21 years old. I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, fin More

by Rob
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Volkswagen of Salem responded

Rob, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Gregory Bell | Service Manager

January 07, 2023

Greg Bell and his service team are thorough, courteous, and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have be More

by Sally P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Volkswagen of Salem responded

Hi Sally, and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Gregory Bell | Service Manager

September 08, 2022

They were very accommodating to my needs! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! More

by Sandra pingel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua mcelwain
Sep 13, 2022 -

Volkswagen of Salem responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Gregory Bell | Service Manager

July 13, 2022

I received prompt service, with all manor of courtesy. I will look to them when I replace my current vehicle. More

by dgoff1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Volkswagen of Salem responded

Thank you for your wonderful feedback! Sincerely, Joshua Hunsaker | General Manager

June 30, 2022

Excellent customer service, always friendly and efficient. Competitive pricing. Waiting room has good coffee drinks! More

by skunked35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Volkswagen of Salem responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chris Keown | General Sales Manager

...
37
...