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Volkswagen of Salem - Service Center

Salem, OR

4.1
416 Reviews

416 Reviews of Volkswagen of Salem - Service Center

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October 02, 2023

Service and personnel were outstanding . Although the job took more time than was expected. You know More

by GMONY503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2023

Amazing service and very helpful people. Best car buying experience I've ever had in 50 plus cars. More

by VWBRYAN22
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Baker, David Quarles
September 23, 2023

Greg Bell and his team do an exceptional good job at treating me with the utmost respect and the quality of work that Colin in the shop does on my 2015 Golf Tdi is just like he is working on his own VW. More

by GKUSCHNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Volkswagen of Salem responded

Thank you for your kind words. We feel our service department is what makes Lithia Volkswagen of Salem special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Gregory Bell | Service Manager

Sep 28, 2023 -

GKUSCHNICK responded

Salem VW gives the best service I have ever received from any dealership!

September 22, 2023

Customer service is attentive and efficient. I appreciate the Lyft service connection. I’ll be back. More

by MARI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quayle’s
September 18, 2023

It was very clean and provided exceptional service being done in sufficient time according to the time frame they said. More

by RAMILLER679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Volkswagen of Salem responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Gregory Bell | Service Manager

September 17, 2023

Very nice waiting area. I was glad to be able to come really early. Lots of texting. More

by CAROLJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 20, 2023 -

Volkswagen of Salem responded

Thank you for visiting our service department and for leaving the kind words, Carol. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Gregory Bell | Service Manager

September 16, 2023

Super friendly helped me with all of my needs would definitely come back here again More

by DEVINHANDLEBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Volkswagen of Salem responded

Thanks for your perfect review, Devin! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Gregory Bell | Service Manager

September 16, 2023

My car salesman Brendon is a friend of mine and he really did a great job of helping me find exactly what I needed for a new car. Even if I didn’t already know Brendon outside of the dealership, I would have More

by ZACH051993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Braff
Sep 20, 2023 -

Volkswagen of Salem responded

Thank you for leaving us this great review, Zach! I am very happy to hear that Brendon could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chris Keown | General Sales Manager

September 16, 2023

They were very respectful and took a lot of time to find out the issues with my vehicle More

by MELISSAWESLEY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Volkswagen of Salem responded

Melissa, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Lithia Volkswagen of Salem and we look forward to your continued business! Sincerely, Gregory Bell | Service Manager

September 15, 2023

Tried to buy a car online. Nobody ever contacted me after multiple attempts. Poor customer service. More

by RBARRAZA1057
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joshua Hunsaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Volkswagen of Salem responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Chris Keown | General Sales Manager

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