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Volkswagen of Salem - Service Center

Salem, OR

4.1
416 Reviews

416 Reviews of Volkswagen of Salem - Service Center

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October 27, 2023

My VW was used and not purchased from a VW company. It needed an inspection and lots of maintenance work. They completed the inspection and notified me of the work that needed to be done. The car is More

by BREAKS3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 26, 2023

They came and got the car and didn’t charge me ! !great resource!! Awesome and great. More

by FARMERS111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David quarles
Oct 27, 2023 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 23, 2023

Excellent service ,prompt , friendly, knowledgeable, they explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step More

by CAPSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2023

Great customer service. They took care of my auto issues and explained everything with no unexpected charges when it came time to pay. More

by MAC12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Volkswagen of Salem responded

Mac, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2023

Everyone that helped with my recent purchase was great. ... thanks again for the pleasant experience More

by TWOFACETYSON
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 17, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Anthony here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 15, 2023

They are a great team and friendly. Super caring. Only team I trust with my cars. More

by AMKOLANIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 14, 2023

Excellent costumer service. Had to get a quote on tires and previously got my brakes done More

by ADAMRASTAETTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Volkswagen of Salem responded

Thank you, Adam, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 11, 2023

Courtesy is the first word that comes to mind when describing the service provided from this dealership. More

by RANDYFELLOWS3892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Volkswagen of Salem responded

Randy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2023

Stephen, my mechanic, and Greg, running the service office, are the reasons I drive 65 miles into this dealer for continued maintenance of my VW. More

by JOANIEIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with Gregory and our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2023

Setting up my appointment had its challenges, but once I was in, the process was smooth as silk and way faster than I expected. More

by CERDMANCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Braff
Oct 04, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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