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Volkswagen of Salem - Service Center

Salem, OR

4.1
416 Reviews
Call Service Center (503) 400-6307

416 Reviews of Volkswagen of Salem - Service Center

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November 12, 2023

Really nice guys that work in the service department. Always a quick turn around and I appreciate that. Thank you! More

by CMad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 12, 2023

Josh in service got my car in asap and did the work I needed done! More

by JOE_PARPART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh McElwain
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Nov 12, 2023 -

Volkswagen of Salem responded

Joe, Thank you for your business and this review. We're happy to hear Josh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 10, 2023

Caring, friendly, on time, keep you informed. Been going to Salem for 13 years. Nice to be called by first names. More

by bdchurch339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, newer staff in service front. Sorry I do not remember his name.
Report | Print
Nov 12, 2023 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 10, 2023

Pleasant experience at vw of salem. Good service and fast. Would recommend to friends and family. More

by FORDGUY-69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 09, 2023

Great staff and service. I have been using this dealer service for many years and they have done a great job More

by COX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. We truly appreciate your business. Your feedback and rating mean a lot to us. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 08, 2023

They bent over backwards to help me get the deal I needed. They were kind, helpful, and patient with my needs! More

by LJPETE1956
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Pearcey
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Nov 08, 2023 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 06, 2023

So glad I found this dealership. Unlike other VW dealerships in Oregon, this one never disappoints and they always go out of their way to help More

by GOOBERPEA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2023

Way better then capital dealer group. Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family More

by JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Volkswagen of Salem responded

Joe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 31, 2023

Tayler Barker and Matt Toreson helped me purchase my new Tiguan and were both so helpful! I will definitely go back when I am ready to purchase my next vehicle. More

by BROOKE.TORESON
Recommend Dealer
Yes
Employees Worked With
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear that Tayler and Matt were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 28, 2023

See the answer before for the answer. Very frustrating not to have questions answered when I was told to text with any questions. More

by LADYFOXALLSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quarels
Report | Print
Nov 01, 2023 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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