Back

Volkswagen of Salem - Service Center

Salem, OR

4.1
606 Reviews

606 Reviews of Volkswagen of Salem - Service Center

Sort by
August 22, 2025

Creo que fue un excelente atendimiento Gracias por ayudarme a comprar mi carro Les agradezco mucho al equipo de Volkswagen More

by EPICAZOCARRANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 20, 2025

Ive called multiple times due to check engine lights it’s been throwing on ever sense they did the oil change, mind you this is the first oil change the car is new and all I keep getting is a bunch of excuse More

by ANAYACELIA4647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 20, 2025

The staff are always professional and polite. The waiting area is comfortable and accommodating. Will return More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Volkswagen of Salem responded

Thank you! Gregory and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 14, 2025

Dependable, reliable could be more time evective. Easy to get vehicle in for servics great More

by cmelton602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again here at Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 14, 2025

The dealership service department is great. The employees are helpful and provide great guidance on what is and isn’t needed. More

by DEBFLEMING8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Volkswagen of Salem responded

Thank you, Deb! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 14, 2025

Very clean . . everyone was nice.. felt like I waited way too long, nobody was in a hurry, that’s for sure..but that’s life. More

by KERILYNN525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 13, 2025

My problem was diagnosed and fixed very quickly, and covered by the warranty. Staff was very friendly, and an uber provided after drop off. More

by MIKERGRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 12, 2025

We have had our VW for 5 yrs and had all of our service done through the service dept. at the VW dealership. Our service has always been professional as well as timely.. They are courteous and stay in comm More

by Gwen Stepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot recall specific names but everyone has been friendly and knowledgeable
Aug 12, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 08, 2025

We purchased 2 cars from them the same day and can't be happier with the attention and service received. More

by LAMPMAN REGINA
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 08, 2025

Josh always takes care of my mom’s car! Love that guy and I always trust him with my families cars! More

by Bbodine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh McElwain
Aug 08, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

1
...