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536 Reviews of Volkswagen of Salem - Service Center
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May 16, 2025
Very good first service experience on my Tiguan. Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warra Completed routine oil change service & repaired the oil leaks, replacing the oil pan and timing gear cover gaskets which were all covered under warranty. Excellent customer service from all! More
by BOBEUSTROM
Verified Customer
May 15, 2025
Kept me informed of the work and costs. Work was done in timely manner. THANK you Work was done in timely manner. THANK you More
by Bob
May 15, 2025
I only have had a problem with the service department. I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see i I brought my F350 which I purchased from them in because one of the motors for a mirror went bad. They were to check on an extended warranty to see if it would be covered and to order the parts. I waited over a week and a half for an answer. Finally after 3 repeated calls with no call back and 2 weeks later I was told that it would be covered and that they would order the part but it would take another 5 to 10 days to get it in. I feel like my problem was just forgotten about and frustrated with not having my calls being returned. More
by TERRYMCCL
May 15, 2025
Quality job on the service. Amazing job on the car wash. Nice show room to wait in. Amazing job on the car wash. Nice show room to wait in. More
by LMSEIFER873
May 15, 2025
They seem to get the job done. However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding d However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding did they informed me that they have a courtesy vehicle that could take me home and pick me up. Too little-too late. More
by DYLAN
May 14, 2025
Because of a delay I was treated very fairly. I always get good service from this dealership I always get good service from this dealership More
by JOANNHEBING
May 14, 2025
Unfortunately I chose to go here and regret it and they put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: and obviously tried to cover it all up with 8ounces of weights on one wheel. I immediately called Volkswagen to get this fixed. They called said the tires were just rotated and it’s fine come grab it. I did pick it up because they said it was safe. Immediately no it wasnt safe the shake got even worse. Now we’re 2 weeks in and they are trying to go backwards .. fixing shocks, new wheel, and I didn’t mention they pushed out my sensors on the back had to replace those. Now I have a loaner for who knows how long and I had a EV, meaning now I have to pay for gas at 14mpg from the loaner. Then coming out to dealership 3 times now is frustrating. Money and time needs to be compensated. And I don’t get to enjoy my new car. After I get my car back I won’t be coming back. More
by LAYllA_RYLIEE2013
May 13, 2025
I have been doing business with this dealership for a lot of years and have always had excellent experiences with them. The service department in particular is very well managed. The staff is friendly and ea of years and have always had excellent experiences with them. The service department in particular is very well managed. The staff is friendly and easy to work with. They get the work completed in the estimated time and don't try to talk me into doing things to the car that aren't necessary More
by Dennis
