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437 Reviews of Volkswagen of Salem - Service Center
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January 31, 2025
Quick and timely service. Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable Good customer service from attending staff. Wait was what was stated it would be and waiting area was comfortable More
by Lulu
Verified Customer
January 31, 2025
Very pleasant staff, quick to respond. . Knowledgeable and courteous. Definitely recommend using them if you have a VW. . Knowledgeable and courteous. Definitely recommend using them if you have a VW. More
by GRVYGCKO
January 31, 2025
Very good service and letting me know what additionally could be done I will contact them when I want it done could be done I will contact them when I want it done More
by TLHAGEL
Employees Worked With
January 31, 2025
10/10 dealership capable of handling customers problems to the best of their ability. Very easy to deal with, and worth your time. to the best of their ability. Very easy to deal with, and worth your time. More
by Ahatch
January 31, 2025
My service writer was easy to communicate with. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. He did a great job at granting my requests and the mechanic was fast about the service. I will continue to return in the future. More
by Jlink
January 31, 2025
They got my oil change service done fast and asked did I have any concerns. They were willing to help if I had concerns. have any concerns. They were willing to help if I had concerns. More
by Courtney
January 28, 2025
I do not know who Matthew Reid is or was. It took three weeks to get the driver's window replaced. I had to chase it down. Said they had to detail the truck. They did not even bother to sham It took three weeks to get the driver's window replaced. I had to chase it down. Said they had to detail the truck. They did not even bother to shampoo the seats. They had my money, so why bother. Bought the truck on New Years Eve. Three hours in the dealership, even after making most of the transaction via text / telephone. More
by PALSOL
Employees Worked With
Dmytro
January 21, 2025
Devin has always been polite and very helpful when I have gone into the service dept. It has been a very long wait both times I’ve brought my car in but when they had a loaner they let me borrow it. I don’t gone into the service dept. It has been a very long wait both times I’ve brought my car in but when they had a loaner they let me borrow it. I don’t live in Salem so that is greatly appreciated. More
by Jennifer
Employees Worked With
Devin
January 20, 2025
By far the worst experience I have ever had with a certain car. First dealership/ Volkswagen I have ever used/owned and it’s completely useless. My recommendation to others is don’t get a Volkswagen a certain car. First dealership/ Volkswagen I have ever used/owned and it’s completely useless. My recommendation to others is don’t get a Volkswagen and don’t ever use their dealership services. I have gone in several times to figure out what the root of the problem is for my 2014 Volkswagen Jetta and to no hope or light in sight it’s still a problem. Terrible communication, terrible customer service. You guys have seriously put a sour taste in my mouth along with a decent size debt. I will never buy another Volkswagen. Ever. Thanks. More
by STEVENAPOSTOL64
Employees Worked With
January 20, 2025
The dealership was polite and seemed to have a general interest in resolving my issue. However, there was no resolution to my problem. The diagnosis I received was inconsistent with the stated problem and interest in resolving my issue. However, there was no resolution to my problem. The diagnosis I received was inconsistent with the stated problem and seemed to be more of a generic "replace everything until the problem goes away. They did offer me a reduced rate on the diagnostic fees, but the time my vehicle was at the dealership without having been worked on was unacceptable. More
by VW TDI
Employees Worked With
David Quarles
