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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
923 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 923 reviews

September 16, 2023

Super friendly helped me with all of my needs would definitely come back here again More

by DEVINHANDLEBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Volkswagen of Salem responded

Thanks for your perfect review, Devin! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Gregory Bell | Service Manager

September 16, 2023

They were very respectful and took a lot of time to find out the issues with my vehicle More

by MELISSAWESLEY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Volkswagen of Salem responded

Melissa, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Lithia Volkswagen of Salem and we look forward to your continued business! Sincerely, Gregory Bell | Service Manager

September 15, 2023

Tried to buy a car online. Nobody ever contacted me after multiple attempts. Poor customer service. More

by RBARRAZA1057
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joshua Hunsaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Volkswagen of Salem responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Chris Keown | General Sales Manager

September 15, 2023

I purchased both of my Volkswagens from VW of Salem and I have always taken them back for any and all service. Greg Bell and his team always go out of their way to give me the best service and take the best More

by KELLYK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Volkswagen of Salem responded

Kelly, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Chris Keown | General Sales Manager

September 14, 2023

In and out, fast and friendly! Great store and company to work with, would definitely buying here again! More

by CHEIDEMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Volkswagen of Salem responded

Thank you so much for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Chris Keown | General Sales Manager

September 13, 2023

The Salesman was amazing he was helpful and very nice and made me feel comfortable More

by Rylanm22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
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Sep 15, 2023 -

Volkswagen of Salem responded

Thank you for writing this amazing review for our team! At Lithia Volkswagen of Salem, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chris Keown | General Sales Manager

September 13, 2023

I’ve been going there since 2014 when we bought our first VW and the service department has always been friendly and helpful More

by MOLLYJOGOURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Volkswagen of Salem responded

Hi Molly and thank you! I can't tell you how much we appreciate your customer loyalty! Sincerely, Gregory Bell | Service Manager

September 11, 2023

Greg Bell and his team are great to work with and treat me very good when I am in for a service. A shout out to Colin in the shop, Colin is the one who always works on my car. More

by GKUSCHNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Volkswagen of Salem responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Gregory Bell | Service Manager

Sep 13, 2023 -

GKUSCHNICK responded

Greg, you and your team treat me right every time I bring my Golf Tdi in for service.

September 11, 2023

Volkswagen of Salem had the exact car we wanted. The "wheeling dealing" was minimal so the stress level was very low and there was no pressure to buy. Paige Burchfield, the sales representative with More

by HMDICOWII
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paige Burchfield
Report | Print
Sep 13, 2023 -

Volkswagen of Salem responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Paige was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Chris Keown | General Sales Manager

September 11, 2023

Very responsive, available, convenient, courteous in offering a ride home with a Lyft during my service. Willing to help or find someone who can. More

by ERINMORITSUGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 13, 2023 -

Volkswagen of Salem responded

Erin, thank you for your kind words. We feel our service department is what makes Lithia Volkswagen of Salem special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Gregory Bell | Service Manager

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