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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.2
1,123 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,123 reviews

November 05, 2025

Worst experience ever. Sold me a truck with a bad transmission then tried to xxxxxxxx me multiple times about it being fine when it left the dealership. Either they are ful More

by MBOYNTON9814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2025

I've known Greg Bell since he started working there. Greg provides phenomenal service and communication each and every time I bring my 2015 Golf Tdi in for service and repair work. Greg will call and or More

by GKUSCHNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 03, 2025

My car is still not fixed and the service department has been very rude about me asking any questions about it. I will not be purchasing a VW again due to the quality of car and service. More

by CHANTALMONSRUD
Recommend Dealer
No
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November 02, 2025

This was a cash transaction: our feeling is that after the price negotiation was complete it took too long to get out the door! Other than that the staff was polite, the bathrooms and general premises wer More

by QUONSET350
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony the salesman and the closer.
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Nov 03, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 31, 2025

They are the best in Salem. I have purchased 4 cars there so far! I'm a customer for life! More

by TJSODY
Recommend Dealer
Yes
Employees Worked With
Noah and Collin
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Oct 31, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 29, 2025

Issue with promised undercoat - no call back Docs did not reflect promised undercoat spray - I called dealership - left message- Mike has not returned my call More

by jr3505580
Recommend Dealer
No
Employees Worked With
Mike Wensel
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Nov 02, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Nov 02, 2025 -

jr3505580 responded

Thank for the follow up communication. The issue was fully resolved with Bailey our salesperson who was off for two days at the time the issue occurred. Bailey was super, professional and made sure everything promised was fulfilled. 5 star rating! Thanks again, jr3505580

October 29, 2025

Great customer service. We have been taking our cars there for 8 years now. They do great work. More

by TT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 29, 2025

They were kind understanding and knowledgeable. I loved working with him and also left you guys a five star review. More

by Dimartinos5starheating
Recommend Dealer
Yes
Employees Worked With
Anthony Rose, kaulin, Bailey
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Oct 29, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 28, 2025

Great service Tony is amazing in his work towards the process I appreciate all the people we met during our purchase 😋 More

by CHIBUZO_34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony and his supervisor
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Oct 28, 2025 -

Volkswagen of Salem responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 28, 2025

I came in for a complementary oil change got new wipers and an inspection so I know what I need to do for next time. It was pretty quick and easy. More

by vw17phil
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
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Oct 28, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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