Volkswagen of Puyallup

Went in to see about warranty work on our 2018 VW Alltrack SEL and talked to Jason. After he talked to my wife on the phone he said he would get back us. After one revisit to the dealership and mor Alltrack SEL and talked to Jason. After he talked to my wife on the phone he said he would get back us. After one revisit to the dealership and more than 5 calls later he never answered our calls (left voicemails), he never got back to us. Initially he said he would contact us in a week but not once did he contact us at any time. Very disappointed as we are diehard VW fans owning new and classic VWs. We feel that we are being ignored as we waited for over a month to write this review. Update from our post No one has contacted us after our initial post and well as when we got a response later from the dealership. Why would a company give a response on here and not follow up? We were reasonable in giving ample time when we posted and VW of Puyallup has not contacted us on both occasions. This post is to inform future consumers on our experience with this dealership. More

Actively price gouging loyal 20 plus year customers of Volkwagen. Called and asked why they are selling a used 4 year old TDI for 10k more than either KBB or NADA, and was told..."they are rare and this i Volkwagen. Called and asked why they are selling a used 4 year old TDI for 10k more than either KBB or NADA, and was told..."they are rare and this is what we have in it." BS, you're price gouging customers on an emissions scandal vehicle! They are not V10 TDIs and are definitely not "rare." 0 stars for integrity, 0 stars for ripping off potential lifelong VW customers at your dealership. I hope VW corporate learns of what has become of their dealerships after this TDI nonsense. It's dealerships like these that make an expedient need for internet based manufacturer to buyer sales that are already starting, so as to avoid these hacks from getting in the "middle." Shop here if you like to get ripped off. More

You'll get decent service until you drive off in your new vehicle. After that if you ask them to follow up on what was promised with your purchase they will give you the runaround and eventually stop replyin vehicle. After that if you ask them to follow up on what was promised with your purchase they will give you the runaround and eventually stop replying outright. I was told the car came with 2 keys but they couldn't find the spare but would let me know when it turned up. Weeks later I get a text from my salesman that he finally found it and was going to mail it to me. An empty envelope arrived a few days later. I've contacted the salesman and sales manager multiple times and have either been told they will look into it with no follow up or was simply ignored. If I would have known I would have to pay for an expensive spare key I wouldn't have bought the vehicle. More

Great customer service! Brittany was extremely helpful, smart, and kind helping us looking for a vehicle we were considering purchasing. Will return and recommend this dealership to everything. smart, and kind helping us looking for a vehicle we were considering purchasing. Will return and recommend this dealership to everything. More

Romy, Haley, Chuck and Says all made my customer experience fantastic. I just purchased a 2020 Tiguan and I would refer anyone else to see them! They made the car buying experience easy, quick and l experience fantastic. I just purchased a 2020 Tiguan and I would refer anyone else to see them! They made the car buying experience easy, quick and low pressure. It’s nice to be treated like you are part of the family! More

Just want to give a shout out to Jake W for taking the time to educate me on the amazing Volkswagen vehicles at Volkswagen of Puyallup. His knowledge and enthusiasm of the variety of cars and taking the t time to educate me on the amazing Volkswagen vehicles at Volkswagen of Puyallup. His knowledge and enthusiasm of the variety of cars and taking the time to hear what would best suit me and my lifestyle was refreshing and appreciated. He is definitely mine and my families car guy for life! Thanks Jake!!! More

Always fast and easy to deal with. Everyone in sales staff is amaizng from the Internet team to the finanace staff. They miracles happen not once but twice and got me into two VW Jetta Everyone in sales staff is amaizng from the Internet team to the finanace staff. They miracles happen not once but twice and got me into two VW Jetta's More

Warranty is a joke!! The drains on the sunroof clogged and fried the Board on my 6mo golf wagon. Bumper to bumper warranty does not include sunroof! What a bunch of bull The drains on the sunroof clogged and fried the Board on my 6mo golf wagon. Bumper to bumper warranty does not include sunroof! What a bunch of bull! Shame on you VW More

Dishonest service I believe that the Puyallup dealership was dishonest about the fact that my fuel pump was faulty. I had trouble starting it and took it in three time I believe that the Puyallup dealership was dishonest about the fact that my fuel pump was faulty. I had trouble starting it and took it in three times before they correctly diagnosed it. This is the same make and model as other Jettas that had the same issue, so why it took three separate visits to diagnose seems unlikely to be forthcoming. I would like to note that the service desk was very helpful and professional. My issue is with the car service only. More

Sanchizzle Strikes Again My wife and I visited this dealership in hopes of finding her next car, and we were looking for something reliable and a good deal. We stumbled a a Su My wife and I visited this dealership in hopes of finding her next car, and we were looking for something reliable and a good deal. We stumbled a a Subaru Crosstrek in their used lot, and were quickly taken back by how wonderful this car was and the price it was listed at. Not only did Sanchizzle knock a few bucks off, but overall went above and beyond to look out for our best interest. We ended up walking away feeling great about our decision and showed up two days later to find a spotless, geourgous Subaru waiting for us. Thanks, Sanchez. Hoping to do business again soon. More