Volkswagen of Puyallup

Great experience We came to look at a specific vehicle (2012 Touareg) on June 22nd and while waiting for it to come back from a drive, we got to check out a couple oth We came to look at a specific vehicle (2012 Touareg) on June 22nd and while waiting for it to come back from a drive, we got to check out a couple other models. The sales professional (Jeff) was very knowledgeable about Volkswagen products and enjoyable to converse with. He sent us out on our test drive and we decided that we liked the car and wanted to buy it. The sales process is straight forward. They shared the history of the car (Carfax), and we talked money. We discussed options for Gap (which we need because USAA doesn't have this available on older cars). They offered other add-ons but we declined these. Financing was easily obtained and we understood how we got to that specific lender. The process was one of the most straight forward that I have ever been involved in. We would be willing to shop for cars in Puyallup again even if it is about 2 hours one way. I have never had a deal be as straight forward in my multiple years of car purchasing experience and Jeff's enthusiasm for what he sells was refreshing. We would buy another car from Jeff. He is a newer sales representative but was such a nice person to deal with. More

Great Service Had a detail appointment and Moriah was on point. She was so helpful and courteous, she got me in a loaner for the day. Jason was very accommodating a Had a detail appointment and Moriah was on point. She was so helpful and courteous, she got me in a loaner for the day. Jason was very accommodating as well. Would recommend VW of Puyallup to anyone More

Simple Looked for a used F150 for quite awhile. Found a great clean one online at VW Puyallup. Being two hours away from the store, I called sales and was Looked for a used F150 for quite awhile. Found a great clean one online at VW Puyallup. Being two hours away from the store, I called sales and was direct to Romy. He answered all my questions, sent photos, tracked down all the truck specifications, promptly. The folk’s were more than fair allowing me to test drive the truck home. The purchase was so easy we did most of it on the phone while I was returning back to the dealer. I was out the door in less than a hour. All the people treated well and I’d recommend VW Puyallup if you see something of interest. All the best to the group and Romy, easiest car purchase I’ve ever made. Cheers! More

Not a great experience My experience with VW of Puyallup wasn't great. First of all, I waited 3 hours for my finance appointment after being told I'd be in and out in an hou My experience with VW of Puyallup wasn't great. First of all, I waited 3 hours for my finance appointment after being told I'd be in and out in an hour. They worked so hard to sell me warranties that I left feeling exhausted. I was also misinformed about a payment during that appointment and ended up not getting a refund that I expected per a contract that was signed during the appointment, which apparently was negated by the very next contract signed minutes later. Very disappointing. In speaking with the general manager I realized that VW of Puyallup does not care if they satisfy their customers. I certainly won't be back to buy my next car here. More

Amazing experience! I had been eyeing a car for about a week and I couldn't wait to go test drive it and see it in person. From the moment we got there till the moment w I had been eyeing a car for about a week and I couldn't wait to go test drive it and see it in person. From the moment we got there till the moment we left we had the best experience at a dealership. Shawn was so awesome and down to earth. She made me feel comfortable as soon as I sat down to make a deal with her. She even stayed late until after we were done with finance and hung out with our son. Thank you so much Shawn and Puyallup Volkswagon! You guys rock and I am so in love with my car! More

Purchased Atlas we wanted. We were greeted by Jeff and he was very helpful and enthusiastic. Shawn took over and helped us through the purchasing process. Treated us like we w We were greeted by Jeff and he was very helpful and enthusiastic. Shawn took over and helped us through the purchasing process. Treated us like we were important and explained and answered all our questions. Ended up with the perfect car for our family. More

Too busy for customers This review is merely criticizing customer service. No work was performed on my car. I took my car in because of a check engine light. I just want This review is merely criticizing customer service. No work was performed on my car. I took my car in because of a check engine light. I just wanted to have them take a look at it even if they couldn't fix it right there, I wanted to make sure driving the car was okay, but they said I had to make an appointment to get it diagnosed. They had no appointments for this week and the last appointment they had available for any day is 13:00, which I found ridiculous because I'm sure very few people have all morning available. Their solution: come back next Saturday. I ended up going to Larson and they took my car right away and found a cable disconnected... More

Fantastic Service Department! Words cannot describe this amazing service department. Fixed my car and are AAAA++++ KNOWLEDGE AND ARE TRUST WORTHY PLACE TO DO BUSINESS. Thanks agai Words cannot describe this amazing service department. Fixed my car and are AAAA++++ KNOWLEDGE AND ARE TRUST WORTHY PLACE TO DO BUSINESS. Thanks again awesome! More

Wonderful Buying Experience We had an amazing experience buying our Tiguan. Giovanni was informative,professional and friendly. The day was long as there were many customers lo We had an amazing experience buying our Tiguan. Giovanni was informative,professional and friendly. The day was long as there were many customers looking and buying . He was attentive to us the entire time. Finance was also informative and helpful. We appreciate the stress free environment and will send family and friends to Volkswagen of Puyallup! Thank you! Pat and Pam Prouty More

Fair prices and not pushy salesmen We had a great experience with John Staley and Daniel. Very happy with price and service we received! Do not recommend Ed Siou though. He tried not to We had a great experience with John Staley and Daniel. Very happy with price and service we received! Do not recommend Ed Siou though. He tried not to honor the offers that were listed on their website. More