Volkswagen of Puyallup

Went to 3 dealerships before VW Puyallup & knew this was the dealership that I needed to use. Jose went out of his way on numerous occasions to make sure I found the perfect car & always made sure to I had the dealership that I needed to use. Jose went out of his way on numerous occasions to make sure I found the perfect car & always made sure to I had all the info I wanted. More

I came into this dealership looking for a Mini Cooper Clubroom, preferably dark (black, grey, midnight blue etc), but their salesman Jose, did everything possible to attempt to meet my demand, with showi Clubroom, preferably dark (black, grey, midnight blue etc), but their salesman Jose, did everything possible to attempt to meet my demand, with showing me the availability of mini coopers, other models that are similar that fit my color tastes. In the end after a couple of hours of hanging out, talking about options, and browsing up and down the lot; I was unable to get the car that i needed. On the other hand, the customer service i was provided and care was amazing. My daughter is turning sixteen soon, i wanted to get her a VW Bug, not quite the Herby style i saw they had showcasing, but a good looking, reliable Bug and I know my man Jose is gonna make sure it happens for my girl Roshina. We will be back in a few short months. He better not leave to Seattle or something cause this guy has skills. More

This was a great experience all around! Jose and the whole dealership were great to work with. whole dealership were great to work with. More

I was in a car accident recently that left me without a car. I came to the dealership and got in contact with Jose and he helped me tremendously! Even with how the car market is right and my low credit sco car. I came to the dealership and got in contact with Jose and he helped me tremendously! Even with how the car market is right and my low credit score, he still helped me find an amazing car for a great deal! Being a single parent it was important to stay in budget and that was honored as well. I can't wait to recommend Jose to anyone and everyone I know! More

Every dealership I’ve visited prior to VW of Puyallup were nothing but pushy and disingenuous towards me. When I walked into VW of Puyallup, the salesperson I met with Jose gave me the best experience po were nothing but pushy and disingenuous towards me. When I walked into VW of Puyallup, the salesperson I met with Jose gave me the best experience possible even as I was initially cold and closed off towards him thinking it would be the same experience as the last couple times at other dealerships. He is the one who told me not to rush into a car that didn’t make me 100% happy which shocked me and also made me build trust with him knowing I wasn’t just a paycheck for him. I’m excited to pick up my brand new car with Jose and appreciate him playing the long game with me until we were both able to find exactly what I wanted. Take my advice. Go to VW of Puyallup and ask for Jose! More

I was nervous to start the process of getting a new car after having had my old one for over 10 years. I heard good things about VW of Puyallup so I decided to start there and it really couldn’t have been after having had my old one for over 10 years. I heard good things about VW of Puyallup so I decided to start there and it really couldn’t have been a better experience. Jose especially made me feel at ease and helped me find my new Tiguan which I LOVE! 100% recommend. More

Update: What a horrible experience! Highly do not recommend. A year later and we are here for our first basic oil change. They sell you a car and you get poor customer service as soon as you drive it recommend. A year later and we are here for our first basic oil change. They sell you a car and you get poor customer service as soon as you drive it off the property. We arrived at 2:15pm for our SCHEDULED 2:30pm oil change. Time has passed and it is now 4:00pm and our car has not moved. When we first got here the gentleman said it would be an hour. There’s a sign that says that there is an employee shortage. I understand the employee shortage but that does not mean poor customer service. There’s a lady sitting there not acknowledging the 5 people standing in line. RIDICULOUS! If they would be taking more than an hour they could have asked to rescheduled and not over book in the future. If they were running behind they could have given a courtesy call to reschedule as well. 2 hours later the gentleman came to inform us that our car was completed. Come to find out… it was not yet ready. Most likely they were just trying to buy time… as we go up to get our car, the lady who didn’t acknowledge us, finally did, to tell us in a condescending manner, “you car is not done, we would have moved it up if it were. They are still working on it in the back and putting in their notes.” What? It takes 3 hours to put in notes for a basic oil change? Why lie to your customer? Although the gentleman had a very nice demeanor and we were being amicable… the lady who is probably the service manager, sucked and gossiped about employee turnover and how they can’t keep anyone. Come on Volkswagen services… You specialize in services! Customer service should be a priority as well. Especially with the cost of a car!!! 5:16pm The gentleman came back to say, “I thought Michelle got you out of here.” It is now 5:18pm and we are now leaving. TOODELOO! What a horrible experience! More

Completely let down by Harnish Volkswagen of Puyallup. We had our car trade-in value excepted but we’re working on the price and we’re told to wait a while, so we did and they never called us back. We waited had our car trade-in value excepted but we’re working on the price and we’re told to wait a while, so we did and they never called us back. We waited for 3 1/2 hours after negotiating with no phone call. As we talk to the sales manager he referred us to the general manager his name is Chuck and now since they dropped the ball the money factor rates went up which caused our payment to go up over $100 a month. I’m expecting them to make this right. And I’m expecting Shannon Harnish to give me a call. They have my number. Norm Wagner More

I purchased a vehicle from this dealership in March and I worked with both Peter’s for the deal. The experience was so great I then referred a friend who purchased two more new vehicles less than a month lat worked with both Peter’s for the deal. The experience was so great I then referred a friend who purchased two more new vehicles less than a month later from this lot. Recently, I decided to sell one of my vehicles and began collecting offers for the car. Online sales, CarMax, other local dealers and decided since the experience was so great to return to Puyallup VW and offer them the car. The sales manager low balled the deal, which was disappointing. But, what’s more disappointing is his partner dealership (Subaru two doors down) didn’t. I’ll be returning my future purchases and referrals to Auburn VW. The convenience of the local dealership no longer outweighs the customer experience. More

We were looking for a '19 Alltrack with a manual transmission. Jose at VW Puyallup found us a mint edition. Great friendly service. Fair service transmission. Jose at VW Puyallup found us a mint edition. Great friendly service. Fair service More