Volkswagen of Palatine

Just purchased my third Passat wagon, since they no longer manufacture them in this country i purchased this vehicle used. It was very obvious from the start that Robbie has great product knowledge an longer manufacture them in this country i purchased this vehicle used. It was very obvious from the start that Robbie has great product knowledge and enthusiasm for the brand. If you're looking for the new generation of low pressure salesman, Robbie's affable style will immediately put you at ease. He was very professional and helpful in every aspect of the process. Having worked his way up from the back of the shop it's not beneath him to even transfer the plates himself if it will expedite the process. While signing the purchase documents with Joe Nowakowski i mentioned in passing a warranty service issue i had with the Autobarn related to my previous Passat. He might have easily taken what i said in passing but before i left the dealership the service manager, Bill Dolan, approached me with his card and wanted to know the details regarding the problem. I'm impressed that there is good follow up and communications among the departments. Having purchased my first VW new in 1974(red Super Beetle)i have to say that while today's Beetle might resemble my old '74, the car buying experience has changed a great deal and at the Autobarn, that change is defintely for the better. More

Came in to get some information about the new CC and Robbie was very helpful! Not to be "typical women" about it, but I'm not too car savvy. He was able to explain the differences in the types of cars I Robbie was very helpful! Not to be "typical women" about it, but I'm not too car savvy. He was able to explain the differences in the types of cars I was interested in, without making me feel dumb. Not many dealerships can do that. Thanks Autobarn and Robbie! More

John Paul was extremely helpful and thorough in explaining what was wrong with my car and what exactly needed to be done. He was upfront with the costs of each and whether or not it needed to be d explaining what was wrong with my car and what exactly needed to be done. He was upfront with the costs of each and whether or not it needed to be done immediately or how long it could be put off. I live in the city and have dealt with a few of the other Volkswagen dealers in the Chicagoland area and none compare. I will spend the extra time driving to Mt. Prospect to make sure my car is in good hands. More

I have never driven a Volkswagen before and decided to come in for a test drive. I test drove the Tiguan and decided that I liked it a lot. I drove a Lexus RX300 and traded it in for the Tiguan. I am r come in for a test drive. I test drove the Tiguan and decided that I liked it a lot. I drove a Lexus RX300 and traded it in for the Tiguan. I am really happy with the vehicle and my salesman, Robbie Leon, was the best. He was very pleasant, patient, and very knowledgeable about the vehicle and all of its amenities. It was a very pleasurable experience. More

I know John Paul since year 2000, when I purchased my first VW/Jetta. Than I purchased second VW/Passat and will purchase again, and again, because John Paul gives me the best service ever. I feel grea first VW/Jetta. Than I purchased second VW/Passat and will purchase again, and again, because John Paul gives me the best service ever. I feel great and satisfy at that Autobarn dealership. Believe it or not, but the people like John Paul and others make me come back and buy VW. More

BUYING A "NEW CAR" CAN BE AN EXPERIANCE THAT MOST PEOPLE DO NOT LOOK FORWARD TO ... BUT I CAN HONESTLY SAY THAT DEALING WITH RAFFI & ROBBIE @ AUTOBARN IN MT. PROSPECT MADE ME A "BELIEVER" ... TH MOST PEOPLE DO NOT LOOK FORWARD TO ... BUT I CAN HONESTLY SAY THAT DEALING WITH RAFFI & ROBBIE @ AUTOBARN IN MT. PROSPECT MADE ME A "BELIEVER" ... THEY MADE MY EXPERIANCE SO EASY THAT I WOULD NOT HESEIATE TO PURCHASE ANOTHER VEHICLE FROM AUTOHAUSE IN THE FUTURE. RAFFI UNDERSTOOD MY WANTS & NEEDS AND TOLD ME HE'D HAVE THE CAR I WANTED WITHIN THE TIME FRAME I GAVE HIM. ROBBIE TOOK THE TIME TO ANSWER ALL MY QUESTIONS & SHOW ME "HANDS ON" HOW TO GET THE MOST OUT OF THE NEW 2012 VOLKSWAGON TURBO I HAD ORDERED. I KNOW I WILL BE IN GOOD HANDS WHEN I TURN MY CAR OVER TO JOHN PAUL IN SERVICE. HIS KNOWLEDGE & EXPERTISE IS "THE MAIN REASON" THIS IS THE 3RD VEHICLE I'VE PURCHASED FROM THE AUTOBARN IN MT. PROSPECT. KEEP UP THE GOOD WORK. IT'S A PREAL PLEASUE TO DEAL WITH THESE PROFESSIONALS !! More

Lisa is a wonderful, low pressure, highly knowledgable sales person. I would recommend her and her dealership to anyone looking for a fabulous vw purchasing experience. sales person. I would recommend her and her dealership to anyone looking for a fabulous vw purchasing experience. More

As far as I am concerned there is no dealership better than the Autobarn of Mt. Prospect when it comes to the purchase/lease of a vehicle or service. I have owned or leased VW's exclusively since 2002 and than the Autobarn of Mt. Prospect when it comes to the purchase/lease of a vehicle or service. I have owned or leased VW's exclusively since 2002 and been more than pleased with their customer service and quality of work. Robert, my salesman, was incredibly knowledgeable, courteous, and helpful. It was clear he was there to help and didn't make me feel swindled like so many other "car salesman" tend to do. Raffi, in short, is a miracle worker. He did the impossible and definitely made the deal happen. I am thoroughly impressed with their "above and beyond" mentality and willingness to work with whatever financial or life hurdle the customer brings to the table. THANK YOU to the entire team at Autobarn!! As long as I continue owning VWs I will NEVER shop anywhere else! More

I had an excellent buying experience at the Autobarn in Mount Prospect IL. My wife and I are very happy and satisfied with our new Passat. I have been a customer for over 12 years at that dealership. Jo Mount Prospect IL. My wife and I are very happy and satisfied with our new Passat. I have been a customer for over 12 years at that dealership. John Sassano did a great job in explaining everything and answering all of our questions. The service department does a great job also. More

Awesome sales Manager.He seems to be very professional. I would definitely visit this dealership again for my needs. Vic Jalili was an awesome manager to work with. professional. I would definitely visit this dealership again for my needs. Vic Jalili was an awesome manager to work with. More