Volkswagen of Palatine

This is the best VW Dealership I have worked with. James was very knowledgeable and answered all of our questions. Another big plus was there were no cheesy sales lines being used during the sales presentat was very knowledgeable and answered all of our questions. Another big plus was there were no cheesy sales lines being used during the sales presentation. A big thanks to team here at Autobarn of Mt.Prospect. We will be returning when it come to getting another VW. Thanks again More

Right off the bat, we realized that something was shady when we got there because the salesperson started filling out paperwork before we even got to test drive the car. he was asking about our financial when we got there because the salesperson started filling out paperwork before we even got to test drive the car. he was asking about our financial information before we even committed to buying a car. after we told him that we'd prefer to wait on the paperwork, he was reluctant but did put the pen down. finally, we got to test drive the car and decided that we wanted to make a deal. well, the car that we came in to see was price really fairly on the internet. however, we soon realized that it was just a way to get us through the door. once they started up the paperwork, they added many fees on top of that low listing price. a "misting" fee of $500 was added and required. then another fee of $3000 was added on top of that since they said it was "pre-certified". we were certainly misled into believing that this was a good deal. of course, we had to then bargain it down to a price that we were ok with. but, you can see where that was rather shady business right there. and we really should've seen that as a sign and just walk out of the dealership but we thought maybe that was the worst of it. well, after getting rushed through the paperwork, we inspected the car one more time and didn't notice anything. and here's the real kicker. when we got home, it was late so we parked it for the night in the garage. the next morning, i pulled it out of the garage, looked at it from afar and noticed that there was a poorly fixed dent on the hood! i take partial blame for not seeing this BUT, i also blame the dealership for trying to slip this through hoping that the buyer wouldn't notice. a certified vehicle should not be like this, according to Volkswagen's guidelines. so, let's just say the next week was crazy and they ended up not wanted to replace the hood. so, finally the manager told us that we could return the car. we thought, "wow, finally they are taking responsiblity for this crap that they've put us through". he told us to bring the car back but they would charge us for the mileage. we thought that was fair so agreed. well, when we got down there, the manager (Mr. G.) added additional fees on top of that and when we asked him why he said one thing on email and then changed all that when we got there, he said "i had to say something to get you guys to bring the car back to me". That was totally dishonest and unprofessional. We will never go there again and I really hope that if anybody does business with them, check the car THOROUGHLY and watch out for signs typical of a shady dealership. More

Lisa Marie Dahl could not have been nicer. She was very knowledgable and was able to answer all our questions quickly and thoroughly. We would recommend Lisa to anyone we know looking for a VW. Ray was a knowledgable and was able to answer all our questions quickly and thoroughly. We would recommend Lisa to anyone we know looking for a VW. Ray was also very helpful in negotiating the final price. More

I looked at several different cars at many dealerships and went back to Rafal because of his friendly and helpful service. He helped me find the perfect car with out being pushy or agressive (this was a h and went back to Rafal because of his friendly and helpful service. He helped me find the perfect car with out being pushy or agressive (this was a huge problem at most dealerships). I would highly recommend buying a car from him, the entire process was stress free and pleasant. More

Rafal was very helpful and patient. He listened intently, gave answers when he could and searched for more information when he could not. Rafal was not pushy and the overall experience was comfort intently, gave answers when he could and searched for more information when he could not. Rafal was not pushy and the overall experience was comfortable. More

John is very knowledgable and friendly. He was honest during the negotiation and worked hard to meet my timing with the purchase. My only issue is the damaged sunroof, which should have been dealt with d during the negotiation and worked hard to meet my timing with the purchase. My only issue is the damaged sunroof, which should have been dealt with during the pre-certification process. More

Rafael was awesome! He worked so hard to get the car that I wanted and was very kind in explaining all the things I need to know for my car. I was very satisfied for the price I got for both my trade in car I wanted and was very kind in explaining all the things I need to know for my car. I was very satisfied for the price I got for both my trade in car and the new car I bought. I would highly recommend this dealership to anyone. More

On 4/11/2012 9:29:08 PM Vadim wrote: My wife and I On 4/11/2012 9:29:08 PM Vadim wrote: My wife and I bought a new Toureg with John Sassano and we were really happy with the entire "car buying experie On 4/11/2012 9:29:08 PM Vadim wrote: My wife and I bought a new Toureg with John Sassano and we were really happy with the entire "car buying experience" . John is a great sales person and I strongly recommend him. More

Cliff greeted me as soon as I walked into the dealership. He was very courteous, and very attentive. The test drive was very efficient, and allowed me to feel that much more comfortable about the vehicle. He was very courteous, and very attentive. The test drive was very efficient, and allowed me to feel that much more comfortable about the vehicle. Cliff was up front about all the details of the financing, and never pressured me into anything. He understood my parameters, and worked with me to make the purchase as smooth as possible. My child was sick, and Cliff ensured that the paperwork was processed quickly so I could leave the dealership in short order. The professionalism that Cliff demonstrated to me is heads and shoulders above anybody else I have dealt with. Thank you, Cliff! More

I came in about two months ago or so and had a great experience. I leased a VW Jetta for four years and came in to decide whether to buy the car or not. I worked with James Fischer and he was very helpf experience. I leased a VW Jetta for four years and came in to decide whether to buy the car or not. I worked with James Fischer and he was very helpful. I chose to buy the car and was very happy with my decision. James was wonderful to work with, since I felt like he was honest and easy to talk with about the purchase. Being a female who doesn't know much about cars, car dealerships can be overwhelming and intimidating. I felt very comfortable being at The Autobarn and working with James. I would recommend working with him if you can. Thanks so much to James for all of your help! :) More