Volkswagen of Palatine

new car purchase Best price around on new vehicles, friendly service writers and sales staff. Would recommend this dealership to anyone. They really take care of the Best price around on new vehicles, friendly service writers and sales staff. Would recommend this dealership to anyone. They really take care of their customers. More

Good people eager to please They are helpful, knowledgable and patient. They helped me look at a variety of solutions to help me buy a car I know they didn't make a lot of money They are helpful, knowledgable and patient. They helped me look at a variety of solutions to help me buy a car I know they didn't make a lot of money on. If they can spend that much time and be so gracious with me over a small deal like mine, I can only imagine how they'd be with a bigger deal. Probably the same, which is rare and admirable. More

New vehicle purchase Eryk Buczynski was exceptional! They did not have the vehicle I wanted in stock and he was able to locate one and bring it to the dealer the same day Eryk Buczynski was exceptional! They did not have the vehicle I wanted in stock and he was able to locate one and bring it to the dealer the same day for pick up. Also, my vehicle was suppose to have a set of all weather floor matts at time of delivery but the other dealer they got the GTI from had taken them out of the car, regardless of the reason Eryk got me a new set of matts asap with no issues. After working for multiple dealerships, this was one of the most pleasurable and relaxed new car sales departments I have ever experienced. More

very good service I had my 60000 check up done. Two things were pointed out that would need to be done later but there was no pressure from the service technician to g I had my 60000 check up done. Two things were pointed out that would need to be done later but there was no pressure from the service technician to get them done immediately. I appreciated that and the fact that although I planned to stay I was offered a ride to and from my house if I needed it. More

Top notch service! In and out, I never regret getting my Jetta serviced at Autobarn, they explain the repairs in detail. I have never been turned away as a walk in with In and out, I never regret getting my Jetta serviced at Autobarn, they explain the repairs in detail. I have never been turned away as a walk in without appointment. They even have credit card with 0% interest for 12 months if you are short on cash... More

Best Service EVER!! I came in for a car wash and Ray let me know I was due for a check. He said he could get me right in and gave me an estimate of how long it would take I came in for a car wash and Ray let me know I was due for a check. He said he could get me right in and gave me an estimate of how long it would take to complete the job. I work the night shift, so having an accurate wait time helped me plan the rest of my day. I have not been disappointed and have purchased and service 3 cars at Autobarn. One of those cars is a Honda! More

Always a pleasure Called during the weekday around 5pm to see if I could still get an oil change. They took me right away, gave me the oil change and a free car wash. Called during the weekday around 5pm to see if I could still get an oil change. They took me right away, gave me the oil change and a free car wash. I had a complimentary snack and watched the news while I waited. Couldn't have been more pleased to get this task done when I wanted to. More

very good I came in for a burned out bulb, the blue tooth stopped working and a car wash, everything was explained to me and promptly taking care of. I came in for a burned out bulb, the blue tooth stopped working and a car wash, everything was explained to me and promptly taking care of. More

Front Light Front light was burned out went in to have it replaced. Work was done in a timely manner. Ray Puentes was helpful as always. Thank you Ray. Front light was burned out went in to have it replaced. Work was done in a timely manner. Ray Puentes was helpful as always. Thank you Ray. More

Great cars, great service I've been dealing with The Autobarn Volkswagen of Mt. Prospect since 2003 and have never had a bad experience. Their service staff, as well as their s I've been dealing with The Autobarn Volkswagen of Mt. Prospect since 2003 and have never had a bad experience. Their service staff, as well as their sales staff, are top notch professionals, who know how to treat their customers. More