Volkswagen of Palatine

DSG service Maintenance service was done in a timely manner. Friendly staff and reasonable price. Would recommend this dealership for service for friendly staff. Maintenance service was done in a timely manner. Friendly staff and reasonable price. Would recommend this dealership for service for friendly staff. Looking forward to my service and or purchase of a vehicle from Autobarb. More

Quick visit I called to see if I could get a last minute oil change & was told to come right in. Everything was done quickly, courteously & I was on my way quickl I called to see if I could get a last minute oil change & was told to come right in. Everything was done quickly, courteously & I was on my way quickly. More

Great Service Dealership has a great service dept. All the staff are very helpful. No pressure to sell you unnecessary service. Free coffee and snacks also. Car was Dealership has a great service dept. All the staff are very helpful. No pressure to sell you unnecessary service. Free coffee and snacks also. Car washed and vacuumed free More

2009 Ford Fusion Robert was very knowledgeable and communicative during the sales process and worked to provide a wonderful car buying experience. Everyone at the d Robert was very knowledgeable and communicative during the sales process and worked to provide a wonderful car buying experience. Everyone at the dealership was friendly and helpful. More

Battery Concern I left my trunk ajar on my Jetta Sportwagon and the battery went dead. After charging I was concerned that maybe I needed a new battery since my Jetta I left my trunk ajar on my Jetta Sportwagon and the battery went dead. After charging I was concerned that maybe I needed a new battery since my Jetta was 4 years old. The Service Department checked the battery and did a diagnostic test and found battery was still in very good condition. More

Excellent service, fantastic salesman......Yeah Chris We came in, bought the car all within one hour! That must have been a record. Chris Krause was fantastic. Great doing business with him. We came in, bought the car all within one hour! That must have been a record. Chris Krause was fantastic. Great doing business with him. More

Comfortable buying process. I dealt with Eryk and I could not have been more comfortable throughout the buying process. I liked mostly that I was not pressured or swayed anyway. I dealt with Eryk and I could not have been more comfortable throughout the buying process. I liked mostly that I was not pressured or swayed anyway. More

Quick to fix Great service. Quick and responsive to having a tail light fixed. Service advisor was friendly and answered all questions. A text message alerted m Great service. Quick and responsive to having a tail light fixed. Service advisor was friendly and answered all questions. A text message alerted me to come see the service advisor to finalize the transaction More

Lease return trade of 2014 & new lease of 2017 model Sales manager considered best options for an awesome experience of a lease return and new lease. Within a short few hours I was able to trade my exist Sales manager considered best options for an awesome experience of a lease return and new lease. Within a short few hours I was able to trade my existing car, and drove off with a new 2017 Passat. More

Appointment for possible major issue with Tiguan After a real scare when we had the car in for tune up maintenance where a noise coming from the engine looked like a timing chain issue that is known After a real scare when we had the car in for tune up maintenance where a noise coming from the engine looked like a timing chain issue that is known on the 2.0 turbo, we were extremely relieved when a thorough look by several of your mechanics found the issue was a nearby heat shield instead and could be resolved same day. We appreciated the readiness of your service folks in case the car was there for an extended time frame and you had a loaner I used that morning all set. My wife who is the true VW evangelist and was hugely upset at the thought of a major engine issue again was thoroughly thankful and happy to know the car is in great shape. We thank you for your help and preparedness and will consider VW again on our next car. More