Volkswagen of Palatine

Courteous, professional service I was having an issue with my Jetta air conditioning and temperature. Ray explained the diagnostic process and gave me an estimate of the timing. He c I was having an issue with my Jetta air conditioning and temperature. Ray explained the diagnostic process and gave me an estimate of the timing. He called back within the time window, and explained what the issue was and how it had been diagnosed. The car was fixed that day, and more quickly then expected. They always treat me with respect at this dealership. More

Oil Change, Fuel Door issue The appointment was made the same day of my call for service, in the afternoon. The oil change was done within a reasonable amount of time and they l The appointment was made the same day of my call for service, in the afternoon. The oil change was done within a reasonable amount of time and they looked into my fuel door sticking, issue. They lubed it and told me how I could deal with this problem if it happened in the future, along with a price to have the cable replaced. I was very pleased. Ray mentioned the oil change discount available, right up front, and he resolved the fuel door issue, no charge. Very fair! Thank you. More

All ways nice and pleasent and answer all questions. When i'm there it is always a great expirience. I would buy from them again. When i'm there it is always a great expirience. I would buy from them again. More

Express service/oil change Tek was very professional and thankfully I did not require his expertise due to the simplicity of the oil change. Keep up the good work! I'll see yo Tek was very professional and thankfully I did not require his expertise due to the simplicity of the oil change. Keep up the good work! I'll see you next time. More

Professional service Always get professional service in a reasonable time frame at value prices. C.K and J.P. in service dept are consummate service personnel with vast VW Always get professional service in a reasonable time frame at value prices. C.K and J.P. in service dept are consummate service personnel with vast VW experience. More

John Paul is the BEST! Every time I bring our cars in for service, we always ask for John Paul. He is the most courteous and professional service writer we've ever dealt wit Every time I bring our cars in for service, we always ask for John Paul. He is the most courteous and professional service writer we've ever dealt with. In our humble opinions, he deserves a raise! More

Stopped in to check tire pressure Put my car on the rack to check all tires and Got a free wash! The service is always great, and the staff friendly. Can't be beat anywhere, anyhow. Put my car on the rack to check all tires and Got a free wash! The service is always great, and the staff friendly. Can't be beat anywhere, anyhow. More

Excellent Have used for multiple cars for many years. Service sales management all are excellent and have been very helpful. Would highly recommend any person Have used for multiple cars for many years. Service sales management all are excellent and have been very helpful. Would highly recommend any person who is thinking of a purchase to come to the dealership and ask for Raffi. More

Fantastic as always! Ray was helpful, informative and a great representative for VW! He informed me what was needed and what I would need to do in the future Ray was helpful, informative and a great representative for VW! He informed me what was needed and what I would need to do in the future More

Happy Customer I had been searching for a new car for some time and was interested in a used vehicle they had. After not getting a response from their internet depar I had been searching for a new car for some time and was interested in a used vehicle they had. After not getting a response from their internet department I decided to head into the dealership myself (with very low expectations). But to my surprise everyone was very friendly and helpful. I worked with Christopher and he was patient and informative. I ended up purchasing a certified vehicle and overall it was a pleasant experience. More