Volkswagen of Palatine

Cesar Martinez is a class act!!! Cesar Martinez took the time and energy to get exactly the vehicle and pricing we wanted. He was very patient and professional! The dealership employ Cesar Martinez took the time and energy to get exactly the vehicle and pricing we wanted. He was very patient and professional! The dealership employees were friendly and welcoming. The free coffee was wonderful! More

Excellent I HAD BOUGHT A NEW CAR LAST DECEMBER ANYWAY THE HANDLE ON THE PASSENGER Side CAME OFF SO THEY FIXED IT.BUT I IVE BE DEALING WITH THEM SINCE 2001 AND O I HAD BOUGHT A NEW CAR LAST DECEMBER ANYWAY THE HANDLE ON THE PASSENGER Side CAME OFF SO THEY FIXED IT.BUT I IVE BE DEALING WITH THEM SINCE 2001 AND ONE WHEN I PURCHASED MY FIRST VOLKSWAGON AND DEALING WITH JOHN PAUL AND RAFI EVER SINCE AND WHEN I HAVE ANY PROBLEM IT IT HANDLE RIGHT AWAY AND IVE NEVER HAD TO BRING IT BACK FOR THE SAME PROBLEM.IVE HAVE PURCHASED FOUR CARS FROM YOU SNCE 2001 AND ONE. More

Professional service Every visit to your business I am assisted by a professional staff member, even by Tek, who can come across as not-so-friendly, but is very knowledgea Every visit to your business I am assisted by a professional staff member, even by Tek, who can come across as not-so-friendly, but is very knowledgeable . I know this begins with xx's leadership and management skills. He and John Paul ensured my vehicle was fully-mission capable prior to the pending mechanic strike. I am appreciative of the professional, thorough work performed by your entire team. More

Complete satisfaction Easy Appt. Setup... complete satisfaction with service writer and the work done. Cost was reasonable and I was delivered a very. Lean car at the end. Easy Appt. Setup... complete satisfaction with service writer and the work done. Cost was reasonable and I was delivered a very. Lean car at the end. More

Rogoz and John John is wonderful, Rogoz is a bit rude and short, was unpleasant to work with every time I had to deal with him 1 2 John is wonderful, Rogoz is a bit rude and short, was unpleasant to work with every time I had to deal with him 1 2 More

White silver I traded my used 2015 Jetta for a 2017 Jetta and I ended having a good deal. Eryk was very useful and friendly. Allen helped me complete the sale. I traded my used 2015 Jetta for a 2017 Jetta and I ended having a good deal. Eryk was very useful and friendly. Allen helped me complete the sale. More

Excellent service, I like how everything was explained. Everyone was very polite, the waiting was comfortable. I have never had a bad experience at Autobarn. service, I like how everything was explained. Everyone was very polite, the waiting was comfortable. I have never had a bad experience at Autobarn. More

Excellent Service I am always satisfied with the service and my interactions at VW Autobarn in Mt Prospect. Scheduling was easy and my car was returned clean. I am always satisfied with the service and my interactions at VW Autobarn in Mt Prospect. Scheduling was easy and my car was returned clean. More

Servicing my Jetta Overall I had a positive experience at Autobarn VW. As always, John Paul, my service advisor, was great to work with. The reason for a 4-star instea Overall I had a positive experience at Autobarn VW. As always, John Paul, my service advisor, was great to work with. The reason for a 4-star instead of 5-star was that it took a bit longer than I expected for an oil change and tire rotation. I did make an appointment in advance. More

Only did what was needed I came expected a multi-hour, multi-hundred dollar adventure. I left much sooner with just a bulb and fuse replaced. No unnecessary work done. How ref I came expected a multi-hour, multi-hundred dollar adventure. I left much sooner with just a bulb and fuse replaced. No unnecessary work done. How refreshing! More