Volkswagen of Palatine

Dependable quality work I bought my car here 6 years ago and continue to bring it here for all services. They always give me a discount where one is available. My auto guar I bought my car here 6 years ago and continue to bring it here for all services. They always give me a discount where one is available. My auto guard warranty just expired, but they gave me a free auto guard. More

consistently excellent appt on time, service on time, perfect, excellent service, clean waiting room, good coffee, snacks, close to home, running out of good things to say appt on time, service on time, perfect, excellent service, clean waiting room, good coffee, snacks, close to home, running out of good things to say More

Quality Service Easy to schedule an appointment that worked with my schedule. Attentive and friendly staff alerted me that I could have my recalled airbags corrected Easy to schedule an appointment that worked with my schedule. Attentive and friendly staff alerted me that I could have my recalled airbags corrected during my appointment. Clean and inviting waiting area. More

Recall Repair The work was done in less time than estimated. I waited while the repair was being done.. The waiting area/TV was well arranged and the free car wash The work was done in less time than estimated. I waited while the repair was being done.. The waiting area/TV was well arranged and the free car wash was a nice plus. More

Amazing Great service, Ray and john Paul are great. They were able to help me with all my needs. Above Satisfactory, they always exceed my expectations. Great service, Ray and john Paul are great. They were able to help me with all my needs. Above Satisfactory, they always exceed my expectations. Spoke to Eryk about possible trading in my car to purchase a new one. However expirence has not been so spectacular. He only conversates through text message. Asked to see multiple cars and still haven't seen any, but he's trying to work out prices and a deal with me on cars I'm not interested in as well as over the price range I told him I was looking to stay in. As a sales perfessional myself, i have to say this is bad business and technique. i get trying to be somewhat aggressive in sales but this is way over the top. No customer wants to purchase something they haven't seen in person and talk about monthly prices on cars they are over their budget. If I didn't ask him the break down and how he got those numbers, I wouldn't have known about it. More

Consistenly great service I continue to return to the Autobarn after 4 great years of dealing with JP in service and will continue to recommend the dealership to my friends and I continue to return to the Autobarn after 4 great years of dealing with JP in service and will continue to recommend the dealership to my friends and family More

Lease exchsnge In doing our lease-end return and picking a new 2017 Jetta the VW Autobarn team in Mt.Prospect, IL was very helpful, taking consideration of our time In doing our lease-end return and picking a new 2017 Jetta the VW Autobarn team in Mt.Prospect, IL was very helpful, taking consideration of our time and providing a swift and painless experience. The friendly associates gave the inquired information for us to make the final decision and driving off with the new car. More

Wonderful experience! This was my first time at this dealership. They were very courteous from start to finish! The person checking me in was very nice as was the man who This was my first time at this dealership. They were very courteous from start to finish! The person checking me in was very nice as was the man who dropped me where I asked. The mechanic texted me his number in case I wanted to get in touch with him and also called me with a detailed description of the repairs needed. Car was cleaned and quick up was quick. Wonderful! More

Good people. Honest, easy to deal with. All you could ask for in a dealership. Were willing to work with us on pricing and financing which says a lot. I don't have Honest, easy to deal with. All you could ask for in a dealership. Were willing to work with us on pricing and financing which says a lot. I don't have Dave's card to remember his last name (sorry) nor do I see it listed below, but he was extremely patient with my wife and me and very helpful. All in all, a good experience. More

Quick & painless Alway's helpful & timely. I have been an Autobarn customer for years besides car washes they are the only people that touch any of my cars. Alway's helpful & timely. I have been an Autobarn customer for years besides car washes they are the only people that touch any of my cars. More