Volkswagen of Palatine

Great Experience Warm and friendly sales associate and fantastic product. Cesar Martinez went the extra mile to have the car cleaned up before we took it for the test Warm and friendly sales associate and fantastic product. Cesar Martinez went the extra mile to have the car cleaned up before we took it for the test drive. He was great to work with, as were other staff members involved in each step of the process. More

Service Ray Puentes gave excellent service from the time I walked in until the time I left. He explained everything and notified me of the updated changes at Ray Puentes gave excellent service from the time I walked in until the time I left. He explained everything and notified me of the updated changes at no cost. More

Headlight replacement The headlight on my wife's 99 Passat burnt out. I was unable to replace the bulb in a timely manner so she took it to your shop. Ray P. was very pro The headlight on my wife's 99 Passat burnt out. I was unable to replace the bulb in a timely manner so she took it to your shop. Ray P. was very professional and provided excellent service. We appreciate your team's support in keeping our old car running. The excellent service has helped keep our car running at a high level, even for it's age. Keep up the good work! best, Ramon Prieto More

Service Excellent experience.I was given a detailed information about my car needs. They make the proces easy and pleasant. The customer waiting area was cle Excellent experience.I was given a detailed information about my car needs. They make the proces easy and pleasant. The customer waiting area was clean and comfortable. This facility is great. More

Kindness us a virtue Not only good service but also kindness to my husband, who is in a wheel chair. Thanks for the caring attitude of all the workers, including Alex, wh Not only good service but also kindness to my husband, who is in a wheel chair. Thanks for the caring attitude of all the workers, including Alex, who is a new employee. More

Great service Always acomadating.they don’t try to sell me service I don’t need. Not like other car brand dealerships. So far my experience has been positive. Always acomadating.they don’t try to sell me service I don’t need. Not like other car brand dealerships. So far my experience has been positive. More

customer service review They are not only competent, but really care about their customers needs, while waiting for their service . It's the only agency I'll ever purchase a They are not only competent, but really care about their customers needs, while waiting for their service . It's the only agency I'll ever purchase a car from. More

John Paul Is Just Fantastic!!!!!! John Paul Has Been My "GO-TO" Service Rep For As Long As I Can Remember,And I TRUST Him Completely!!!!, Fantastic Personality!!!!. Regards, Reid Abern John Paul Has Been My "GO-TO" Service Rep For As Long As I Can Remember,And I TRUST Him Completely!!!!, Fantastic Personality!!!!. Regards, Reid Abernathy More

John Paul If it wasn't for John Paul, I wouldn't go back to the Auto-Barn mt Prospect. I've had him as a service writer for a number of years. If it wasn't for John Paul, I wouldn't go back to the Auto-Barn mt Prospect. I've had him as a service writer for a number of years. More

Oil change and winter protection/clean It was like getting a new car. Great people and easy to work with. This is the best service and job quality that I have so far received at this dealer It was like getting a new car. Great people and easy to work with. This is the best service and job quality that I have so far received at this dealership. And they were great. More